Smartsupp
UnclaimedIncrease sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Visit WebsiteReviews onTrustRadius
7 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Consolidates multiple communication channels into one platform.
Biggest con
Advanced AI features and higher conversation limits are only available in paid plans.
TL;DR - Smartsupp
- Unifies live chat, chatbots, WhatsApp, Messenger, and email into one dashboard.
- Features an AI Shopping Assistant (Mira AI) for instant support and product recommendations.
- Designed to increase sales, generate leads, and improve customer satisfaction for online businesses.
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms
What is Smartsupp?
Smartsupp is a comprehensive customer communication platform designed to help businesses, particularly e-commerce sites, engage with their customers, generate leads, and boost sales. It unifies live chat, chatbots, WhatsApp, Messenger, and email into a single dashboard, allowing teams to manage all customer interactions efficiently.
The platform features an AI Shopping Assistant named Mira AI, which learns about a business's products and can provide instant assistance, product recommendations, and answer up to 80% of common and technical questions. Smartsupp also offers tools for lead generation, automated visitor engagement, and team management, including agent roles, performance tracking, and conversation history. It aims to streamline customer support, increase conversion rates, and improve overall customer experience by providing timely and relevant assistance.
Available on: Web
Pros & Cons
Pros
- Consolidates multiple communication channels into one platform.
- AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- Offers a free plan for basic live chat functionality.
- Strong focus on e-commerce with features like product recommendations and lead generation.
- Provides tools for team management and performance tracking.
Cons
- Advanced AI features and higher conversation limits are only available in paid plans.
- Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Ratings Across the Web
4.8(7 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Live ChatChatbots for automation and lead generationAI Shopping Assistant (Mira AI)Unified Inbox for Live Chat, WhatsApp, Messenger, and EmailAI Engage for automated tailored messagesLead Generation forms and contact exportCustomizable Chat WidgetVisitor Insights and Conversation History
Pricing Plans
Free TrialPricing checked Jun 20, 2026
Free
$0 Forever
- 50 live chat conversations
- Live Chat + Email
- FB Messenger + WhatsApp
- Automatic messages
- Unlimited agents
- AI Shopping Assistant New
Standard
$14 / month /billed annually
- 100-200 live chat conversations
- Everything in Free, plus:
- Chatbots for automations
- Chatbots for lead generation
- Basic statistics
- Office hours
- Customer satisfaction rating
- Engage visitors
Pro
$24 / month /billed annually
- 100-800 live chat conversations
- Includes Standard, plus:
- Teams of agents
- User roles
- Multi language chatbots
- Automatic segmentation
- Advanced branding options
- Detailed team statistics
Ultimate
$239 / month /billed annually
- Custom live chat conversations
- Everything in Pro, plus:
- Individual limits
- AI Chatbot set-up by specialist
- Dedicated account manager
- API & data exports
- Payment via wire transfer
- AI Shopping Assistant New
How Smartsupp's pricing compares
At $14/mo, Smartsupp is the most affordable of its 4 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 20, 2026.
Reviews
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4.8/5
Across 7 verified user reviews on TrustRadius
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Smartsupp FAQ
How does Smartsupp help e-commerce businesses specifically?
Smartsupp is designed to boost sales and customer satisfaction for e-commerce sites by offering features like an AI Shopping Assistant for instant product recommendations and lead generation tools. It consolidates live chat, chatbots, and popular messaging apps into one dashboard, streamlining customer interactions and improving conversion rates.
Which teams benefit most from using Smartsupp?
Customer support teams and sales teams, particularly within e-commerce businesses, benefit most from Smartsupp. It provides tools for managing customer interactions across multiple channels, tracking team performance, and automating responses, which helps reduce workload and improve efficiency.
How does Smartsupp compare to Intercom?
Smartsupp, like Intercom, offers a comprehensive customer communication platform that unifies live chat, chatbots, and various messaging channels into a single dashboard. Smartsupp specifically highlights its AI Shopping Assistant, Mira AI, which can provide instant assistance and product recommendations, aiming to answer up to 80% of common questions.
What kind of limitations should users consider with Smartsupp?
Users should be aware that advanced AI features and higher conversation limits are exclusive to paid plans. The pricing model scales with the number of live chat conversations, which could be unpredictable for some businesses, and the most comprehensive features are reserved for the highest-tier 'Ultimate' plan.
How is Smartsupp priced?
Smartsupp offers a free tier that provides basic live chat functionality. For more extensive usage and advanced features, paid plans are available, with pricing scaling based on the number of live chat conversations.
Can Smartsupp integrate with popular messaging platforms?
Yes, Smartsupp unifies communication from various channels, including WhatsApp and Messenger, into a single dashboard. This allows businesses to manage customer interactions from these platforms efficiently alongside live chat and email.
How does the AI Shopping Assistant, Mira AI, function?
Mira AI is an AI Shopping Assistant that learns about a business's products to provide instant assistance and product recommendations to customers. It is designed to answer a significant percentage of common and technical questions, thereby reducing the support workload for human agents.
Source: smartsupp.com