Smartsupp
Claim this toolIncrease sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
From $14/mo (free plan available)Visit WebsiteReviews onTrustRadiusG2Capterra
1419 reviews trackedThe Bottom Line
- Price
- From $14/mo (free plan available). Compare plans
Key facts
- Unifies live chat, chatbots, WhatsApp, Messenger, and email into one dashboard.
- Features an AI Shopping Assistant (Mira AI) for instant support and product recommendations.
- Designed to increase sales, generate leads, and improve customer satisfaction for online businesses.
Pros
- Consolidates multiple communication channels into one platform.
- AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- Offers a free plan for basic live chat functionality.
- Strong focus on e-commerce with features like product recommendations and lead generation.
- Provides tools for team management and performance tracking.
Cons
- Advanced AI features and higher conversation limits are only available in paid plans.
- Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
What is Smartsupp?
Smartsupp is a comprehensive customer communication platform designed to help businesses, particularly e-commerce sites, engage with their customers, generate leads, and boost sales. It unifies live chat, chatbots, WhatsApp, Messenger, and email into a single dashboard, allowing teams to manage all customer interactions efficiently.
The platform features an AI Shopping Assistant named Mira AI, which learns about a business's products and can provide instant assistance, product recommendations, and answer up to 80% of common and technical questions. Smartsupp also offers tools for lead generation, automated visitor engagement, and team management, including agent roles, performance tracking, and conversation history. It aims to streamline customer support, increase conversion rates, and improve overall customer experience by providing timely and relevant assistance.
Available on: Web
Ratings Across the Web
4.7(1,419 reviews)
Smartsupp holds an aggregate rating of 4.7 out of 5 from 1,419 reviews across TrustRadius, G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Live Chat
- Chatbots for automation and lead generation
- AI Shopping Assistant (Mira AI)
- Unified Inbox for Live Chat, WhatsApp, Messenger, and Email
- AI Engage for automated tailored messages
- Lead Generation forms and contact export
- Customizable Chat Widget
- Visitor Insights and Conversation History
Pricing Plans
Free TrialPricing checked Sep 28, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 Forever |
+3 moreShow less
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| Standard | $14 / month /billed annually |
+6 moreShow less
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| Pro | $24 / month /billed annually |
+6 moreShow less
|
| Ultimate | $239 / month /billed annually |
+5 moreShow less
|
Is Smartsupp worth the price?
Good value
Smartsupp offers a generous Free tier, making it accessible for small businesses.
The Standard tier at $14/month (billed annually) provides good value for growing businesses needing automation. The Pro and Ultimate tiers become progressively more expensive, with Ultimate at $239/month (billed annually) being suitable for large enterprises requiring extensive customization and dedicated support.
How Smartsupp's pricing compares
At $14/mo, billing unit not specified, Smartsupp is the most affordable of its 4 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Sep 28, 2026.
Reviews
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4.7/5
Across 1,419 verified user reviews on G2, Capterra, TrustRadius
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Smartsupp FAQ
How does Smartsupp help e-commerce businesses specifically?
Smartsupp is designed to boost sales and customer satisfaction for e-commerce sites by offering features like an AI Shopping Assistant for instant product recommendations and lead generation tools. It consolidates live chat, chatbots, and popular messaging apps into one dashboard, streamlining customer interactions and improving conversion rates.
Which teams benefit most from using Smartsupp?
Customer support teams and sales teams, particularly within e-commerce businesses, benefit most from Smartsupp. It provides tools for managing customer interactions across multiple channels, tracking team performance, and automating responses, which helps reduce workload and improve efficiency.
How does Smartsupp compare to Intercom?
Smartsupp, like Intercom, offers a comprehensive customer communication platform that unifies live chat, chatbots, and various messaging channels into a single dashboard. Smartsupp specifically highlights its AI Shopping Assistant, Mira AI, which can provide instant assistance and product recommendations, aiming to answer up to 80% of common questions.
What kind of limitations should users consider with Smartsupp?
Users should be aware that advanced AI features and higher conversation limits are exclusive to paid plans. The pricing model scales with the number of live chat conversations, which could be unpredictable for some businesses, and the most comprehensive features are reserved for the highest-tier 'Ultimate' plan.
How is Smartsupp priced?
Smartsupp offers a free tier that provides basic live chat functionality. For more extensive usage and advanced features, paid plans are available, with pricing scaling based on the number of live chat conversations.
Can Smartsupp integrate with popular messaging platforms?
Yes, Smartsupp unifies communication from various channels, including WhatsApp and Messenger, into a single dashboard. This allows businesses to manage customer interactions from these platforms efficiently alongside live chat and email.
How does the AI Shopping Assistant, Mira AI, function?
Mira AI is an AI Shopping Assistant that learns about a business's products to provide instant assistance and product recommendations to customers. It is designed to answer a significant percentage of common and technical questions, thereby reducing the support workload for human agents.
Source: smartsupp.com