Smartsupp
UnclaimedIncrease sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Visit WebsiteWhat is Smartsupp?
Smartsupp (live chat): Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant. Smartsupp is a comprehensive customer communication platform designed to help businesses, particularly e-commerce sites, engage with their customers, generate leads, and boost sales. It unifies live chat, chatbots, WhatsApp, Messenger, and email into a single dashboard, allowing teams to manage all customer interactions efficiently. Key capabilities: Live Chat, Chatbots for automation and lead generation, AI Shopping Assistant (Mira AI), Unified Inbox for Live Chat, WhatsApp, Messenger, and Email, AI Engage for automated tailored messages. Smartsupp ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare Smartsupp against Chatwoot, Kustomer, Botpress.
TL;DR - Smartsupp
- Unifies live chat, chatbots, WhatsApp, Messenger, and email into one dashboard.
- Features an AI Shopping Assistant (Mira AI) for instant support and product recommendations.
- Designed to increase sales, generate leads, and improve customer satisfaction for online businesses.
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms
Pros & Cons
Pros
- Consolidates multiple communication channels into one platform.
- AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- Offers a free plan for basic live chat functionality.
- Strong focus on e-commerce with features like product recommendations and lead generation.
- Provides tools for team management and performance tracking.
Cons
- Advanced AI features and higher conversation limits are only available in paid plans.
- Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Ratings Across the Web
4.8(7 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Live ChatChatbots for automation and lead generationAI Shopping Assistant (Mira AI)Unified Inbox for Live Chat, WhatsApp, Messenger, and EmailAI Engage for automated tailored messagesLead Generation forms and contact exportCustomizable Chat WidgetVisitor Insights and Conversation History
Pricing Plans
Free TrialFree
$0 Forever
- 50 live chat conversations
- Live Chat + Email
- FB Messenger + WhatsApp
- Automatic messages
- Unlimited agents
- AI Shopping Assistant New
Standard
$14 per month/billed annually
- 100-200 live chat conversations
- Everything in Free, plus:
- Chatbots for automations
- Chatbots for lead generation
- Basic statistics
- Office hours
- Customer satisfaction rating
- Engage visitors
- AI Shopping Assistant New
Pro
$24 per month/billed annually
- 100-800 live chat conversations
- Includes Standard, plus:
- Teams of agents
- User roles
- Multi language chatbots
- Automatic segmentation
- Advanced branding options
- Detailed team statistics
- AI Shopping Assistant New
Ultimate
$239 per month/billed annually
- Custom live chat conversations
- Everything in Pro, plus:
- Individual limits
- AI Chatbot set-up by specialist
- Dedicated account manager
- API & data exports
- Payment via wire transfer
- AI Shopping Assistant New
About Smartsupp
By Toolradar Team·
Smartsupp is a comprehensive customer communication platform designed to help businesses, particularly e-commerce sites, engage with their customers, generate leads, and boost sales. It unifies live chat, chatbots, WhatsApp, Messenger, and email into a single dashboard, allowing teams to manage all customer interactions efficiently.
The platform features an AI Shopping Assistant named Mira AI, which learns about a business's products and can provide instant assistance, product recommendations, and answer up to 80% of common and technical questions. Smartsupp also offers tools for lead generation, automated visitor engagement, and team management, including agent roles, performance tracking, and conversation history. It aims to streamline customer support, increase conversion rates, and improve overall customer experience by providing timely and relevant assistance.
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Smartsupp FAQ
What is Smartsupp?
Smartsupp is a customer communication platform that combines live chat, chatbots, and AI tools to help businesses engage with customers, generate leads, and increase sales. It centralizes interactions from live chat, WhatsApp, Messenger, and email into a single dashboard.
How much does Smartsupp cost?
Smartsupp offers a 'Free' plan with basic live chat features. Paid plans start at $14 per month (billed annually) for the 'Standard' plan, $24 per month (billed annually) for the 'Pro' plan, and $239 per month (billed annually) for the 'Ultimate' plan. The AI Shopping Assistant is an add-on for $100/month or $16/month for 100 conversations (billed annually).
Is Smartsupp free?
Yes, Smartsupp offers a 'Free' plan that includes 50 live chat conversations, Live Chat, Email, FB Messenger, WhatsApp, automatic messages, unlimited agents, and the AI Shopping Assistant (Mira AI). There is also a 14-day free trial for paid plans, with no credit card required.
Who is Smartsupp for?
Smartsupp is ideal for businesses of all sizes, particularly e-commerce stores, looking to enhance their customer support, generate leads, and boost online sales. It caters to individuals, early-stage businesses, support and sales teams, and large organizations requiring advanced communication and AI capabilities.
Source: smartsupp.com