Livechat vs Smartsupp: Which is Better in 2026?
Choosing between Livechat and Smartsupp comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Smartsupp if you need customer support.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
- • You want many integrations
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Best for you if:
- • You want a free tier before you commit
- • You want consolidates multiple communication channels into one platform
- • You want aI Shopping Assistant can significantly reduce support workload and improve customer experience
| At a Glance | Livechat | Smartsupp |
|---|---|---|
Starts at | $20/moStarter | FreeFree tier available |
Best For | Live Chat | Customer Support |
Rating | 4.0/5 | 4.7/5 |
Free plan | No | Yes |
Choose Livechat or Smartsupp?
Choose Livechat if
Customer service chat software
- You want good live chat tool
- You want many integrations
- Your work is live chat-shaped, not customer support-shaped
Choose Smartsupp if
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
- You want a free tier before you commit
- You want consolidates multiple communication channels into one platform
- You want aI Shopping Assistant can significantly reduce support workload and improve customer experience
- Your work is customer support-shaped, not live chat-shaped
| Feature | Livechat | Smartsupp |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.0/5 2,049 reviews | ★4.7/5 1,419 reviews |
| Categories | Live ChatCustomer Support | Customer SupportLive Chat |
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- +Good live chat tool
- +Many integrations
- +Chatbot builder
- +Good analytics
- +Reliable
Weaknesses
- -Expensive
- -Per-seat pricing
- -Features spread across products
- -UI dated
- -Better modern alternatives
Key features
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Smartsupp offers a generous Free tier, making it accessible for small businesses.
Strengths
- +Consolidates multiple communication channels into one platform.
- +AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- +Offers a free plan for basic live chat functionality.
- +Strong focus on e-commerce with features like product recommendations and lead generation.
- +Provides tools for team management and performance tracking.
Weaknesses
- -Advanced AI features and higher conversation limits are only available in paid plans.
- -Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- -The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Key features
Pricing: Livechat vs Smartsupp
| Plan | Livechat | Smartsupp |
|---|---|---|
| Tier 1 | $20 Starter | $0 Forever Free |
| Tier 2 | $41 Team | $14 per month /billed annually Standard |
| Tier 3 | $59 Business | $24 per month /billed annually Pro |
| Tier 4 | N/A | $239 per month /billed annually Ultimate |
Pricing verified from each vendor's public pricing page. Compare in detail on Livechat pricing and Smartsupp pricing.
Who Should Use What?
On a budget?
Smartsupp has a free tier. Livechat is paid only.
Go with: Smartsupp
Want the highest-rated option?
Livechat: 4.0/5 (2,049 reviews). Smartsupp: 4.7/5 (1,419 reviews).
Go with: Smartsupp
Value user reviews?
Livechat: 2,049 reviews (4.0/5). Smartsupp: 1,419 reviews (4.7/5).
Go with: Livechat
3 Questions to Help You Decide
What's your budget?
Livechat is paid. Smartsupp is freemium. Smartsupp lets you start free.
What's your use case?
Livechat is a live chat tool. Smartsupp is in customer support. Pick the category that matches your needs.
How important are ratings?
Smartsupp is rated higher: 4.7/5 vs 4.0/5.
Key Takeaways
Livechat
- Larger review base (2,049 reviews)
- Our pick for this comparison
Smartsupp
- Has a free tier
- Higher user rating: 4.7/5 vs 4.0/5
- Better fit for customer support
The Bottom Line
Livechat wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Smartsupp has a free tier if you want to test without paying.
Frequently Asked Questions
Is Livechat or Smartsupp better?
Livechat is rated in our evaluation. Livechat is paid and Smartsupp is freemium.
What are Livechat and Smartsupp used for?
Livechat: Customer service chat software. Smartsupp: Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant..
What does Livechat cost vs Smartsupp?
Livechat is a paid tool. Smartsupp is freemium (free tier + paid plans). Visit their websites for detailed pricing.