Livechat vs Smartsupp: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Livechat and Smartsupp side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Smartsupp leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Livechat
Customer service chat software
Best for you if:
- • You want good live chat tool
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Best for you if:
- • You want a free tier before you commit
| At a Glance | Livechat | Smartsupp |
|---|---|---|
Starts at | From $19/user/mo, billed monthly Essential plan | Free plan, paid from $17/mo flat, billed monthly Solo plan |
Category | Customer Support Live Chat | Customer Support Chatbots |
Rating | 4.0/5 Capterra 4.6 · G2 4.5 · SourceForge 2.3 2,049 reviews | 4.7/5 G2 4.7 · Capterra 4.6 · TrustRadius 4.8 1,419 reviews |
Free plan | No | Yes |
Watch out for | Starter tier is limited to 1 user | n/a |
Choose Livechat or Smartsupp?
Choose Livechat if
- You want good live chat tool
- You want many integrations
Choose Smartsupp if
- You want a free tier before you commit
- You want consolidates multiple communication channels into one platform
- You want AI Shopping Assistant can significantly reduce support workload and improve customer experience
In-Depth Analysis
Livechat
Customer service chat software
LiveChat's pricing is on the higher side compared to some market alternatives, especially the Starter tier at $20/agent/month for just one user and limited history.
Watch out
Starter tier is limited to 1 user
Strengths
- Pro: Good live chat tool
- Pro: Many integrations
- Pro: Chatbot builder
- Pro: Good analytics
- Pro: Reliable
Weaknesses
- Con: Expensive
- Con: Per-seat pricing
- Con: Features spread across products
- Con: UI dated
- Con: Better modern alternatives
Key features
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Smartsupp offers a generous Free tier, making it accessible for small businesses.
Strengths
- Pro: Consolidates multiple communication channels into one platform.
- Pro: AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- Pro: Offers a free plan for basic live chat functionality.
- Pro: Strong focus on e-commerce with features like product recommendations and lead generation.
- Pro: Provides tools for team management and performance tracking.
Weaknesses
- Con: Advanced AI features and higher conversation limits are only available in paid plans.
- Con: Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- Con: The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Key features
Plans and prices: Livechat vs Smartsupp
| Tool | Plans and prices | Source |
|---|---|---|
| Livechat |
| livechat.com/pricing read Nov 1, 2026 |
| Smartsupp |
| smartsupp.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Livechat pricing and Smartsupp pricing.
Key Takeaways
Livechat
- Choose if you want customer service chat software
Smartsupp
- Higher user rating: 4.7/5 vs 4.0/5
- Has a free plan
What the data shows
On the data below, Smartsupp leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Smartsupp has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.7/5 from 1,419 reviews for Smartsupp).
- Entry prices are not ranked, they are charged on different bases: Livechat $19/user/mo, billed monthly; Smartsupp $17/mo flat, billed monthly.
- Only Smartsupp has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Livechat and Smartsupp compare in 2026?
On the data below, Smartsupp leads on higher user rating and a free plan. We do not name an overall winner for this pair. Smartsupp has the higher user rating (4.0/5 from 2,049 reviews for Livechat, 4.7/5 from 1,419 reviews for Smartsupp). Entry prices are not ranked, they are charged on different bases: Livechat $19/user/mo, billed monthly; Smartsupp $17/mo flat, billed monthly. Only Smartsupp has a free plan.
What are Livechat and Smartsupp used for?
Livechat: Customer service chat software. Smartsupp: Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
What does Livechat cost vs Smartsupp?
Livechat's cheapest paid plan is Essential at $19/user/mo, billed monthly. Smartsupp's cheapest paid plan is Solo at $17/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Livechat and Smartsupp?
Livechat's main strength: good live chat tool. Smartsupp's main strength: consolidates multiple communication channels into one platform.