Is Smartsupp worth the price?
Smartsupp offers a generous Free tier, making it accessible for small businesses.
The Standard tier at $14/month (billed annually) provides good value for growing businesses needing automation. The Pro and Ultimate tiers become progressively more expensive, with Ultimate at $239/month (billed annually) being suitable for large enterprises requiring extensive customization and dedicated support.
Pricing Plans
Free TrialFree
$0 Forever
- 50 live chat conversations
- Live Chat + Email
- FB Messenger + WhatsApp
- Automatic messages
- Unlimited agents
- AI Shopping Assistant New
Standard
$14 per month/billed annually
- 100-200 live chat conversations
- Everything in Free, plus:
- Chatbots for automations
- Chatbots for lead generation
- Basic statistics
- Office hours
- Customer satisfaction rating
- Engage visitors
- AI Shopping Assistant New
Pro
$24 per month/billed annually
- 100-800 live chat conversations
- Includes Standard, plus:
- Teams of agents
- User roles
- Multi language chatbots
- Automatic segmentation
- Advanced branding options
- Detailed team statistics
- AI Shopping Assistant New
Ultimate
$239 per month/billed annually
- Custom live chat conversations
- Everything in Pro, plus:
- Individual limits
- AI Chatbot set-up by specialist
- Dedicated account manager
- API & data exports
- Payment via wire transfer
- AI Shopping Assistant New
Hidden Costs & Gotchas
Annual billing required for listed prices
Live chat conversation limits per tier
Higher monthly prices if not billed annually
Specialist setup for Ultimate AI chatbot
Which Plan Do You Need?
Small businesses needing basic chat
Growing e-commerce with automation needs
Enterprises requiring custom AI solutions
How Smartsupp Compares to Competitors
Compared to Tidio, which offers a free plan and paid plans starting around $29/month, Smartsupp's Standard tier at $14/month (billed annually) is more affordable for similar features. Intercom, a more enterprise-focused solution, typically starts at much higher price points, making Smartsupp's Ultimate tier a competitive option for large businesses seeking a dedicated account manager and API access at $239/month.
Smartsupp Pricing FAQ
How much does Smartsupp cost?
Smartsupp starts at $14/month on the Standard plan. It offers 3 paid tiers ranging from $14/month up to $239/month. A free plan is also available with limited features.
Does Smartsupp have a free plan?
Yes. Smartsupp offers a free plan called "Free". It includes: 50 live chat conversations, Live Chat + Email, FB Messenger + WhatsApp.
Does Smartsupp offer a free trial?
Yes, Smartsupp offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Smartsupp paid plan?
The cheapest paid plan for Smartsupp is "Standard" at $14/month. Key features include: 100-200 live chat conversations, Everything in Free, plus:, Chatbots for automations.
Is there a cheaper alternative to Smartsupp?
Yes. Popular alternatives to Smartsupp include Chatwoot, Kustomer, Botpress, Botsonic. Free alternatives include Chatwoot, Botpress, Botsonic. Compare them side-by-side on Toolradar.
Cheaper alternatives to Smartsupp
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
