Smartsupp Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Reviews onTrustRadius

4 plans tracked·Updated Jul 2026

Is Smartsupp worth the price?

80/100

Smartsupp offers a generous Free tier, making it accessible for small businesses.

The Standard tier at $14/month (billed annually) provides good value for growing businesses needing automation. The Pro and Ultimate tiers become progressively more expensive, with Ultimate at $239/month (billed annually) being suitable for large enterprises requiring extensive customization and dedicated support.

Pricing Plans

Free Trial

Free

$0 Forever

50 live chat conversations
Live Chat + Email
FB Messenger + WhatsApp
Automatic messages
Unlimited agents
AI Shopping Assistant New

Standard

$14 / month /billed annually

100-200 live chat conversations
Everything in Free, plus:
Chatbots for automations
Chatbots for lead generation
Basic statistics
Office hours
Customer satisfaction rating
Engage visitors

Pro

$24 / month /billed annually

100-800 live chat conversations
Includes Standard, plus:
Teams of agents
User roles
Multi language chatbots
Automatic segmentation
Advanced branding options
Detailed team statistics

Ultimate

$239 / month /billed annually

Custom live chat conversations
Everything in Pro, plus:
Individual limits
AI Chatbot set-up by specialist
Dedicated account manager
API & data exports
Payment via wire transfer
AI Shopping Assistant New

Calculate your cost View full pricing

Hidden Costs & Gotchas

Annual billing required for listed prices

Live chat conversation limits per tier

Higher monthly prices if not billed annually

Specialist setup for Ultimate AI chatbot

Which Plan Do You Need?

Small businesses needing basic chat

Growing e-commerce with automation needs

Enterprises requiring custom AI solutions

How Smartsupp Compares to Competitors

Compared to Tidio, which offers a free plan and paid plans starting around $29/month, Smartsupp's Standard tier at $14/month (billed annually) is more affordable for similar features. Intercom, a more enterprise-focused solution, typically starts at much higher price points, making Smartsupp's Ultimate tier a competitive option for large businesses seeking a dedicated account manager and API access at $239/month.

Smartsupp Pricing FAQ

How much does Smartsupp cost?

Smartsupp starts at $14/month on the Standard plan. It offers 3 paid tiers ranging from $14/month up to $239/month. A free plan is also available with limited features.

Does Smartsupp have a free plan?

Yes. Smartsupp offers a free plan called "Free". It includes: 50 live chat conversations, Live Chat + Email, FB Messenger + WhatsApp.

Does Smartsupp offer a free trial?

Yes, Smartsupp offers a free trial. No credit card is typically required to start the trial, though this may vary.

What is the cheapest Smartsupp paid plan?

The cheapest paid plan for Smartsupp is "Standard" at $14/month. Key features include: 100-200 live chat conversations, Everything in Free, plus:, Chatbots for automations.

Is there a cheaper alternative to Smartsupp?

Yes. Popular alternatives to Smartsupp include Intercom, Drift, Livechat, Tidio. Free alternatives include Tidio, Freshchat. Compare them side-by-side on Toolradar.