Freshchat vs Smartsupp: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshchat and Smartsupp side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Smartsupp leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshchat
Modern messaging software for sales and customer engagement
Best for you if:
- • You want offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Best for you if:
- • You want consolidates multiple communication channels into one platform
| At a Glance | Freshchat | Smartsupp |
|---|---|---|
Starts at | Free plan, paid from $19/mo, billed monthly Growth plan | Free plan, paid from $17/mo flat, billed monthly Solo plan |
Category | Customer Support Live Chat | Customer Support Chatbots |
Rating | 4.3/5 G2 4.4 · Capterra 4.2 656 reviews | 4.7/5 G2 4.7 · Capterra 4.6 · TrustRadius 4.8 1,419 reviews |
Free plan | Yes | Yes |
Watch out for | Campaign contact limits could lead to overage fees. | n/a |
Choose Freshchat or Smartsupp?
Choose Freshchat if
- You want offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace
- You want modern messaging software for sales and customer engagement
Choose Smartsupp if
- You want consolidates multiple communication channels into one platform
- You want AI Shopping Assistant can significantly reduce support workload and improve customer experience
In-Depth Analysis
Freshchat
Modern messaging software for sales and customer engagement
Freshchat's pricing is generally fair, offering a generous Free tier and competitive entry points.
Watch out
Campaign contact limits could lead to overage fees.
Strengths
- Pro: Offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace.
- Pro: Provides omnichannel support across various channels including live chat, email, social media messengers (WhatsApp, Facebook Messenger, Instagram, Line, Google Business Messages), and SMS.
- Pro: Integrates AI-driven bots for scalable self-service and proactive customer engagement.
- Pro: Features a unified agent workspace that provides agents with comprehensive customer context, including past purchases and open issues, for personalized experiences.
- Pro: Includes robust analytics and administration tools to monitor customer behavior, team productivity, and bot effectiveness.
Weaknesses
- Con: Advanced ticketing and knowledge base functionalities require an upgrade to Freshdesk Omni, which is a separate product.
- Con: Freddy AI Agent sessions are limited, with only 500 free sessions offered once per account on paid plans, requiring additional purchases thereafter.
- Con: Some advanced features like custom dashboards, effective routing mechanisms, multiple SLA policies, and skills-based assignments are only available in higher-tier plans (Pro and Enterprise).
Key features
Smartsupp
Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
Smartsupp offers a generous Free tier, making it accessible for small businesses.
Strengths
- Pro: Consolidates multiple communication channels into one platform.
- Pro: AI Shopping Assistant can significantly reduce support workload and improve customer experience.
- Pro: Offers a free plan for basic live chat functionality.
- Pro: Strong focus on e-commerce with features like product recommendations and lead generation.
- Pro: Provides tools for team management and performance tracking.
Weaknesses
- Con: Advanced AI features and higher conversation limits are only available in paid plans.
- Con: Pricing scales with the number of live chat conversations, which might be unpredictable for some businesses.
- Con: The most comprehensive features are in the highest-tier 'Ultimate' plan, which is significantly more expensive.
Key features
Plans and prices: Freshchat vs Smartsupp
| Tool | Plans and prices | Source |
|---|---|---|
| Freshchat |
| freshworks.com/live-chat-software read Oct 3, 2026 |
| Smartsupp |
| smartsupp.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshchat pricing and Smartsupp pricing.
Key Takeaways
Freshchat
- Choose if you want modern messaging software for sales and customer engagement
Smartsupp
- Higher user rating: 4.7/5 vs 4.3/5
What the data shows
On the data below, Smartsupp leads on higher user rating. We do not name an overall winner for this pair.
- Smartsupp has the higher user rating (4.3/5 from 656 reviews for Freshchat, 4.7/5 from 1,419 reviews for Smartsupp).
- Entry prices are not ranked, they are charged on different bases: Freshchat $19/mo, billed monthly; Smartsupp $17/mo flat, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshchat and Smartsupp compare in 2026?
On the data below, Smartsupp leads on higher user rating. We do not name an overall winner for this pair. Smartsupp has the higher user rating (4.3/5 from 656 reviews for Freshchat, 4.7/5 from 1,419 reviews for Smartsupp). Entry prices are not ranked, they are charged on different bases: Freshchat $19/mo, billed monthly; Smartsupp $17/mo flat, billed monthly. Both have a free plan.
What are Freshchat and Smartsupp used for?
Freshchat: Modern messaging software for sales and customer engagement. Smartsupp: Increase sales and customer satisfaction with AI-powered live chat, chatbots, and a shopping assistant.
What does Freshchat cost vs Smartsupp?
Freshchat's cheapest paid plan is Growth at $19/mo, billed monthly; it also has a free plan. Smartsupp's cheapest paid plan is Solo at $17/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshchat and Smartsupp?
Freshchat's main strength: offers a free plan for up to 10 agents, including website live chat, email, and a unified agent workspace. Smartsupp's main strength: consolidates multiple communication channels into one platform.