8x8 Contact Center vs Five9: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and Five9 side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Five9 leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
| At a Glance | 8x8 Contact Center | Five9 |
|---|---|---|
Starts at | Not published | From $119/mo, billed monthly Digital plan |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews |
Free plan | No | No |
Watch out for | Workforce Management is an add-on for Contact Center. | n/a |
Choose 8x8 Contact Center or Five9?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Plans and prices: 8x8 Contact Center vs Five9
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 Contact Center | No plan prices on file | 8x8.com/products/plans-and-pricing read Sep 30, 2026 |
| Five9 |
| five9.com read Oct 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 Contact Center pricing and Five9 pricing.
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
Five9
- Higher user rating: 4.1/5 vs 3.6/5
What the data shows
On the data below, Five9 leads on higher user rating. We do not name an overall winner for this pair.
- Five9 has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.1/5 from 1,109 reviews for Five9).
- Five9 starts at $119/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and Five9 compare in 2026?
On the data below, Five9 leads on higher user rating. We do not name an overall winner for this pair. Five9 has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.1/5 from 1,109 reviews for Five9). Five9 starts at $119/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
What are 8x8 Contact Center and Five9 used for?
8x8 Contact Center: Cloud contact center with UCaaS. Five9: Intelligent cloud contact center.
What does 8x8 Contact Center cost vs Five9?
8x8 Contact Center has no public paid-plan price on file. Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 11, 2026.
What's the main difference between 8x8 Contact Center and Five9?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.