Alternatives
Best Five9 alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Five9 alternatives 2026, toolradar.com/alternatives/five9
3 direct alternatives to Five9 and 5 more tools in the same category, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Zendesk is the top alternative to Five9 on our list, followed by Dialpad and Kayako.
- 2 of the 8 alternatives have a free plan, starting with TeamViewer.
- Highest rated: NinjaOne, 4.7 out of 5 from 3,747 ratings, Mar 2026.
- 8 alternatives
- 3 direct
- 2 with a free plan
Top 3 alternatives to Five9
Zendesk
#1 Top pickComplete customer service solution
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Our take
Best overall
Dialpad
#2AI-powered Contact Center and Unified Communications platform for customer service and sales.
Starting price
From $15 /mo
Cheapest paid plan, monthly, as of November 2026
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
Kayako
#3Unified customer service platform for modern support teams
Starting price
From $1 /mo
Cheapest paid plan, monthly, as of November 2026
4.1 /5 across G2 and Capterra · 403 ratings, Sep 2026
Our take
Most affordable
Five9 vs 8 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating | Fit |
|---|---|---|---|---|
 | Price: $119/mo | Free plan: No | 4.1 out of 5, from 1,109 ratings across G2 and Capterra (1,109) | |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,165 ratings across G2 and Capterra (11,165) | Direct alternative |
| Price: $15/mo | Free plan: No | 4.2 out of 5, from 7,931 ratings across G2, Capterra and Trustpilot (7,931) | Direct alternative |
| Price: $1/mo | Free plan: No | 4.1 out of 5, from 403 ratings across G2 and Capterra (403) | Direct alternative |
 | Price: $25/mo | Free plan: No | 4.4 out of 5, from 44,685 ratings across G2 and Capterra (44,685) | Same category as Five9 |
 | Price: Contact sales | Free plan: No | 4.5 out of 5, from 2,341 ratings across G2 and Capterra (2,341) | Same category as Five9 |
 | Price: $1.5/mo | Free plan: No | 4.7 out of 5, from 3,747 ratings on G2 (3,747) | Same category as Five9 |
 | Price: $24.9/mo | Free plan: Yes | 4.5 out of 5, from 4,175 ratings on G2 (4,175) | Same category as Five9 |
 | Price: Free + paid | Free plan: Yes | 4.4 out of 5, from 10,148 ratings across G2 and Capterra (10,148) | Same category as Five9 |
Why people consider alternatives to Five9
Five9 is an intelligent cloud contact center with omnichannel support, intelligent virtual agents, and workforce optimization for enterprise customer service.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 3 direct alternatives below cover the same core job (customer support) with different trade-offs. The 5 tools marked "Same category as Five9" fit the category but replace Five9 less directly.
Five9 by the numbers
Toolradar data: Five9's entry paid plan ($119/mo, billed monthly) ranks #13 of 17 for price among the Call Center tools with a verified entry price and no stated unit, where the median is $35/mo. It is listed as an alternative to 19 other tools on Toolradar, ranking #2 of 56 in Call Center. As of Nov 2026.
- #2 most-listed alternative in Call Center, out of 56 tools in Call Center. Source: Toolradar data, Nov 2026.
- #37 (joint) most-listed alternative in AI Agents, out of 1031 tools in AI Agents. Source: Toolradar data, Nov 2026.
- #68 (joint) most-listed alternative in Workflow Automation, out of 1036 tools in Workflow Automation. Source: Toolradar data, Nov 2026.
| Metric | Five9 | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $119/mo, billed monthly | $35/mo | #13 of 17 tools with no stated price unit, verified price |
| Free plan | No | 14% have one | n/a |
| Listed as an alternative to | 19 tools | 3 | #2 of 56 |
| User rating | 4.1/5 (across the web, 1,109 ratings) | 4.3/5 | #23 of 29 (joint) tools with 20+ reviews |
| Compare-page visits, last 30 days | 38 visits | 28 | #2 of 9 tools with 20+ compare-page visits |
Listed as an alternative to: #2 on 2026-10-16 to #2 on 2026-11-02 (rank among 56 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.
Cite this: Toolradar, “Five9 by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
8 alternatives to Five9
Direct alternatives come first, ranked by G2 and Capterra ratings, media mentions, and editor review. Tools marked "Same category as Five9" follow, ranked the same way.
- 1
Zendesk
Paid Higher rated by usersComplete customer service solution
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
From $19/mo, billed monthly
- 2
Dialpad
Free plan Cheaper than Five9AI-powered Contact Center and Unified Communications platform for customer service and sales.
4.2 /5 across G2, Capterra and Trustpilot · 7,931 ratings, Sep 2026
From $15/user/mo, billed monthly; free plan available
- 3
Kayako
PaidUnified customer service platform for modern support teams
4.1 /5 across G2 and Capterra · 403 ratings, Sep 2026
From $1/mo
- 4
Salesforce
Paid Higher rated by usersManage sales pipelines, customer support, and marketing journeys in one CRM
4.4 /5 across G2 and Capterra · 44,685 ratings, Sep 2026
From $25/user/mo, billed monthly or yearly
Same category as Five9
- 5
ServiceNow
Paid Higher rated by usersDigitize and automate workflows for IT, HR, and customer service
4.5 /5 across G2 and Capterra · 2,341 ratings, Sep 2026
Price not published
Same category as Five9
- 6
NinjaOne
Paid Higher rated by usersThe easiest IT management platform for unified endpoint management and IT operations.
4.7 /5 on G2 · 3,747 ratings, Mar 2026
From $1.50/endpoint/mo, billed monthly
Same category as Five9
- 7
TeamViewer
Free plan Cheaper than Five9The platform for the digital workplace, enabling seamless remote access, support, and IT management.
4.5 /5 on G2 · 4,175 ratings, Sep 2026
From $24.90/mo, billed monthly; free plan available
Same category as Five9
- 8
Zoho Desk
Free plan Cheaper than Five9Customer service software for businesses
4.4 /5 across G2 and Capterra · 10,148 ratings, Sep 2026
Free plan available; paid prices not published
Same category as Five9
Frequently asked questions
What is the best alternative to Five9?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Five9 are Zendesk, Dialpad, Kayako. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Five9?
There is no fully free alternative in this list. Dialpad is freemium: a permanent free tier plus paid plans (AI-powered Contact Center and Unified Communications platform for customer service and sales).
Why do people look for Five9 alternatives?
Common reasons teams switch away from Five9: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Five9 versus each alternative.
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