ServiceNow

Name: ServiceNow
Brand: ServiceNow
Rating: 4.1 (298 reviews)

Unclaimed Editor reviewed

Digitize and automate workflows for IT, HR, and customer service

Workflow Automation Internal Tools Customer Support Security

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4.1(298 across the web)

PaidVisit Website

Coverage fromForbesBloombergBusiness Insider

298 reviews tracked·216 press mentions

The Bottom Line

Entry price

Paid plans only

Biggest pro

Enterprise IT service management

Biggest con

Very expensive

TL;DR - ServiceNow

Enterprise IT service management platform
Automates workflows and IT operations
AI-powered insights and predictions

Pricing: Paid only

Best for: Enterprises & pros

4.1/5 across review platforms

What is ServiceNow?

Editorial review

ServiceNow digitizes enterprise workflows across IT, HR, customer service, and security operations. The platform automates routine requests, manages incidents, and provides a single system of action for complex organizations. Fortune 500 companies rely on ServiceNow to reduce manual work and improve employee and customer experiences.

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceservicenow.com ↗

Pros & Cons

Pros

Enterprise IT service management
Comprehensive platform
Workflow automation
Good integrations
Industry standard

Cons

Very expensive
Complex implementation
Learning curve
Customization needs expertise
Overkill for SMBs

Ratings Across the Web

4.1(298 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

IT service managementWorkflow automationService catalogIncident managementCMDBEmployee workflows

Pricing Plans

Pricing checked May 28, 2026

Enterprise

Custom

Average ~$130k/year
Custom quotes only
Per-user licensing
Volume discounts 40-50%
5-10% annual uplift
For orgs with 5000+ employees

Calculate your cost View full pricing

Reviews

4.1/5

Across 298 verified user reviews on G2, Capterra

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Best ServiceNow Alternatives

Top alternatives based on features, pricing, and user needs.

SalesforcePaid

The CRM that defined the category for sales, service, and marketing

4.4

Microsoft Dynamics 365Paid

Enterprise CRM and ERP cloud solution

4.1

WorkdayFreemium

Comprehensive cloud HR and finance management for large enterprises

4.3

IvantiPaid

Automate IT and security workflows to innovate, not firefight, with AI-powered solutions.

4.2

BMC HelixPaid

Enterprise service management platform

4.1

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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ServiceNow FAQ

What is ServiceNow?

ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations management, and enterprise service management solutions. It helps organizations automate workflows, improve service delivery, and enhance employee productivity.

What products does ServiceNow offer?

ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, Security Operations, and the Now Platform for custom application development. It provides a unified platform for enterprise workflows.

Who uses ServiceNow?

ServiceNow serves enterprises across industries including technology, financial services, healthcare, government, and manufacturing. It is used by IT departments, HR teams, customer service organizations, and security operations centers.

How is ServiceNow priced?

ServiceNow uses subscription-based pricing that varies by modules, user count, and enterprise needs. Pricing is customized for each organization and typically requires contacting sales for a quote.

Source: servicenow.com

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