Dialpad vs Five9: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Five9 side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
Five9
Intelligent cloud contact center
Best for you if:
- • You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
| At a Glance | Dialpad | Five9 |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $119/mo, billed monthly Digital plan |
Category | Call Center Customer Support | Customer Support Call Center |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.1/5 G2 4.1 · Capterra 4.2 1,109 reviews |
Free plan | Yes | No |
Watch out for | SMS overage charges | n/a |
Choose Dialpad or Five9?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $119/mo, billed monthly)
- You work in call center, not customer support
Choose Five9 if
- You want leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences
- You want intelligent cloud contact center
- You work in customer support, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Five9
Intelligent cloud contact center
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
Strengths
- Pro: Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Pro: Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Pro: Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Pro: Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Pro: Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Weaknesses
- Con: Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Con: Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- Con: A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Key features
Plans and prices: Dialpad vs Five9
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Five9 |
| five9.com read Oct 11, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Five9 pricing.
Key Takeaways
Dialpad
- Lower entry price: $15/user/mo, billed monthly vs $119/mo, billed monthly
- Has a free plan
Five9
- Choose if you want intelligent cloud contact center
What the data shows
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 1,109 reviews for Five9).
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $119/mo, billed monthly (Digital) for Five9.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Five9 compare in 2026?
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 1,109 reviews for Five9). Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $119/mo, billed monthly (Digital) for Five9. Only Dialpad has a free plan.
What are Dialpad and Five9 used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Five9: Intelligent cloud contact center.
What does Dialpad cost vs Five9?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Five9's cheapest paid plan is Digital at $119/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and Five9?
Dialpad's main strength: AI transcription excellent. Five9's main strength: leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.