Five9
Claim this toolIntelligent cloud contact center
From $119/mo, billed monthly, free trialPositions Five9 holds among the tools of each category it belongs to (Toolradar data, Nov 2026):
- #2 most-listed alternative in Call Center, out of 56 tools in Call Center. Source: Toolradar data, Nov 2026.
- #37 (joint) most-listed alternative in AI Agents, out of 1031 tools in AI Agents. Source: Toolradar data, Nov 2026.
- #68 (joint) most-listed alternative in Workflow Automation, out of 1036 tools in Workflow Automation. Source: Toolradar data, Nov 2026.
The Bottom Line
- Price
- From $119/mo, billed monthly, free trial. Compare plans
Key facts
- Five9 offers an AI-powered contact center solution, Five9 Genius AI, for enhanced customer experiences.
- The platform provides flexible solution packages with omnichannel support and integrations for CRM and UC systems.
- Five9 is recognized as a leader in the Gartner® Magic Quadrant™ for CCaaS and serves over 3,000 customers globally.
Pros
- Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Cons
- Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
What is Five9?
Available on: Web
Ratings Across the Web
Five9 holds an aggregate rating of 4.1 out of 5 from 1,109 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Inbound/outbound
- IVR
- AI agents
- Workforce optimization
- Analytics
Pricing Plans
Free TrialPricing checked Oct 11, 2026. Source: five9.com, read Oct 11, 2026
| Plan | Price | Details |
|---|---|---|
| Digital | $119/month |
+2 more Show less
|
| Core | $159/month |
+1 more Show less
|
| Plus | Custom |
|
| Enterprise | Custom |
|
Is Five9 worth the price?
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
The 'Custom' pricing for Plus and Enterprise suggests a focus on larger organizations with complex needs. This pricing structure is best suited for established businesses prioritizing advanced AI and comprehensive features over budget constraints.
How Five9's pricing compares
At $119/mo, billed monthly, Five9 is the most premium of its 3 comparable direct competitors.
Entry paid plan, monthly price, billed monthly. Pricing checked Oct 11, 2026.
Five9 by the numbers
Toolradar data: Five9's entry paid plan ($119/mo, billed monthly) ranks #13 of 17 for price among the Call Center tools with a verified entry price and no stated unit, where the median is $35/mo. It is listed as an alternative to 19 other tools on Toolradar, ranking #2 of 56 in Call Center. As of Nov 2026.
- #2 most-listed alternative in Call Center, out of 56 tools in Call Center. Source: Toolradar data, Nov 2026.
- #37 (joint) most-listed alternative in AI Agents, out of 1031 tools in AI Agents. Source: Toolradar data, Nov 2026.
- #68 (joint) most-listed alternative in Workflow Automation, out of 1036 tools in Workflow Automation. Source: Toolradar data, Nov 2026.
| Metric | Five9 | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $119/mo, billed monthly | $35/mo | #13 of 17 tools with no stated price unit, verified price |
| Free plan | No | 14% have one | n/a |
| Listed as an alternative to | 19 tools | 3 | #2 of 56 |
| User rating | 4.1/5 (across the web, 1,109 ratings) | 4.3/5 | #23 of 29 (joint) tools with 20+ reviews |
| Compare-page visits, last 30 days | 38 visits | 28 | #2 of 9 tools with 20+ compare-page visits |
Listed as an alternative to: #2 on 2026-10-16 to #2 on 2026-11-02 (rank among 56 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.
Cite this: Toolradar, “Five9 by the numbers”, Nov 2026.
Reviews
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Five9 FAQ
How does Five9 support customer interactions across various channels?
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Source: five9.com