Intelligent cloud contact center
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1043 reviews tracked·6 press mentionsThe Bottom Line
Entry price
Paid plans only
Biggest pro
Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
Biggest con
Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
TL;DR - Five9
- Five9 offers an AI-powered contact center solution, Five9 Genius AI, for enhanced customer experiences.
- The platform provides flexible solution packages with omnichannel support and integrations for CRM and UC systems.
- Five9 is recognized as a leader in the Gartner® Magic Quadrant™ for CCaaS and serves over 3,000 customers globally.
Pricing: Paid only
Best for: Enterprises & pros
4.1/5 across review platforms
What is Five9?
Five9 is an intelligent cloud contact center with omnichannel support, intelligent virtual agents, and workforce optimization for enterprise customer service.
Available on: Web
Pros & Cons
Pros
- Leverages AI (Five9 Genius AI) for agentic CX, enabling seamless, personalized, and effortless customer experiences.
- Offers a highly flexible and scalable platform with five distinct solution packages (Digital, Core, Plus, Pro, Enterprise) to cater to diverse business needs and growth.
- Provides comprehensive omnichannel support including voice, chat, email, SMS/MMS, and social messaging.
- Integrates with popular CRM (Salesforce, ServiceNow, Dynamics, Zendesk, Oracle) and UC (Microsoft Teams, Zoom, RingCentral, ATT Office@hand) platforms.
- Includes robust Workforce Engagement Management (WEM) solutions with options for Five9's own WEM or integration with partners like Verint (VCS) or Calabrio.
Cons
- Pricing for 'Plus', 'Pro', and 'Enterprise' packages requires direct sales contact, lacking transparent upfront costs for advanced features.
- Some features, such as WhatsApp integration and additional usage-based pricing for certain functionalities, are noted as coming soon or may incur extra costs.
- A minimum of 50 seats is required for concurrent user pricing, which might be a barrier for very small businesses.
Ratings Across the Web
4.1(1,043 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Inbound/outboundIVRAI agentsWorkforce optimizationAnalytics
Pricing Plans
Free TrialPricing checked Jun 11, 2026
Digital
$119/month
- Chat, Email, SMS/MMS
- AI Summaries
- Live Transcription
- Agent Assist
- 24/7 support
Core
$159/month
- All channels + Voice
- AI essentials
- Full platform access
- CRM/UC adapters
Plus
Custom
- All channels
- Advanced AI capabilities
- Full platform features
Enterprise
Custom
- Advanced AI
- Workforce Engagement Management
- Most comprehensive offering
How Five9's pricing compares
At $119/mo, Five9 is the most premium of its 2 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 11, 2026.
Reviews
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4.1/5
Across 1,043 verified user reviews on G2, Capterra
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Five9 FAQ
How does Five9 support customer interactions across various channels?
Five9 provides comprehensive omnichannel support, allowing businesses to engage with customers through voice, chat, email, SMS/MMS, and social messaging. This ensures a consistent and seamless customer experience regardless of the communication method.
Which teams would benefit most from implementing Five9?
Teams focused on customer support, particularly those in enterprise settings, would benefit from Five9's intelligent cloud contact center capabilities. Its features for AI agents and workflow automation are designed to enhance customer service operations.
How is Five9 priced?
Five9 is a paid product with no permanently free tier, offering five distinct solution packages: Digital, Core, Plus, Pro, and Enterprise. Pricing for the Plus, Pro, and Enterprise packages requires direct sales contact to determine costs for advanced features.
Can Five9 integrate with existing business software?
Yes, Five9 integrates with popular CRM platforms such as Salesforce, ServiceNow, Dynamics, Zendesk, and Oracle. It also connects with Unified Communications platforms like Microsoft Teams, Zoom, RingCentral, and ATT Office@hand.
How does Five9 compare to Dialpad for contact center solutions?
Five9 offers a highly flexible and scalable platform with five distinct solution packages and robust Workforce Engagement Management (WEM) options, including integrations with partners like Verint or Calabrio. It also leverages Five9 Genius AI for agentic customer experience.
What kind of limitations should potential users be aware of with Five9?
Potential users should note that a minimum of 50 seats is required for concurrent user pricing, which may not suit very small businesses. Additionally, some features like WhatsApp integration and certain usage-based functionalities may incur extra costs or are noted as coming soon.
How does Five9 utilize AI to improve customer experiences?
Five9 leverages its Five9 Genius AI to enable agentic customer experiences, focusing on seamless, personalized, and effortless interactions. This AI integration helps optimize customer service operations within the contact center.
Source: five9.com