Is Five9 worth the price?
Five9's pricing, starting at $119/month for Digital and $159/month for Core, is on the higher end for cloud contact center solutions, especially considering the Digital tier lacks voice.
The 'Custom' pricing for Plus and Enterprise suggests a focus on larger organizations with complex needs. This pricing structure is best suited for established businesses prioritizing advanced AI and comprehensive features over budget constraints.
Pricing Plans
Free TrialDigital
$119
- Chat, Email, SMS/MMS
- AI Summaries
- Live Transcription
- Agent Assist
- 24/7 support
Core
$159
- All channels + Voice
- AI essentials
- Full platform access
- CRM/UC adapters
Plus
Custom
- All channels
- Advanced AI capabilities
- Full platform features
Enterprise
Custom
- Advanced AI
- Workforce Engagement Management
- Most comprehensive offering
Hidden Costs & Gotchas
Potential for high custom pricing on advanced tiers
Integration costs for specific CRM/UC systems
Additional fees for advanced analytics or reporting
Which Plan Do You Need?
Large enterprises needing advanced AI
Businesses prioritizing omnichannel support
Companies with high-volume contact centers
How Five9 Compares to Competitors
Compared to competitors like Talkdesk, which offers a more transparent tiered structure often starting lower for basic voice, Five9's $159/month Core tier for voice is competitive but not the cheapest. Genesys Cloud also offers more granular pricing, potentially allowing smaller businesses to scale more affordably than Five9's higher entry points for voice and advanced features.
Five9 Pricing FAQ
How much does Five9 cost?
Five9 starts at $119/month on the Digital plan. It offers 2 paid tiers ranging from $119/month up to $159/month.
Does Five9 have a free plan?
Five9 does not offer a permanent free plan. However, a free trial is available.
Does Five9 offer a free trial?
Yes, Five9 offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Five9 paid plan?
The cheapest paid plan for Five9 is "Digital" at $119/month. Key features include: Chat, Email, SMS/MMS, AI Summaries, Live Transcription.
Is there a cheaper alternative to Five9?
Yes. Popular alternatives to Five9 include Dialpad, Zendesk, Kayako. Free alternatives include Dialpad. Compare them side-by-side on Toolradar.
Cheaper alternatives to Five9
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
