Mojo Helpdesk

Name: Mojo Helpdesk
Brand: Mojo Helpdesk
Price: 14 USD
Rating: 4.4 (243 reviews)

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Simplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.

From $14/agent/mo, billed monthly, free trial

Paid Customer Support Help Desk Knowledge Base AI for Customer Service

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4.4 (243 across the web)

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Reviews on TrustRadius G2

243 reviews tracked

The Bottom Line

Updated Nov 1, 2026

Price: From $14/agent/mo, billed monthly, free trial. Compare plans

Key facts

AI-powered ticket management for faster resolutions.
Centralizes support requests and automates workflows.
Includes a self-service knowledge base to reduce incoming tickets.

Pros

Significantly reduces response times with AI and automation.
Easy to set up and use, requiring zero training for agents.
Comprehensive features for managing tickets, knowledge base, and assets.
Offers strong security and compliance features (HIPAA, SOC 2).
Customizable and affordable, suitable for various business sizes.

Cons

The case study mentions a 2026 date, which might be a typo or future-dated content.
No explicit mention of mobile app availability for agents or customers.

What is Mojo Helpdesk?

Mojo Helpdesk is an all-in-one help desk platform designed to simplify customer support, automate ticket management, and accelerate resolution times. It leverages AI-powered features for intelligent routing, automated responses, and smart suggestions, aiming to reduce response times significantly. The platform is built for efficiency, offering quick deployment, intuitive design for agents, and seamless integrations with popular tools like email, Google Workspace, Zapier, and Slack. It caters to businesses looking to centralize requests, empower users with a self-service knowledge base, and gain control over their support operations without unnecessary complexity or aggressive upsells. Mojo Helpdesk is suitable for teams of various sizes, from small organizations to those serving millions of users, who need an affordable and customizable solution to manage customer inquiries and maintain service level agreements (SLAs).

Available on: Web

Data compiled by Toolradar Pricing checked Nov 1, 2026 · How we evaluate

Source mojohelpdesk.com

Ratings Across the Web

4.4 (243 reviews)

Mojo Helpdesk holds an aggregate rating of 4.4 out of 5 from 243 reviews across TrustRadius and G2, last checked September 17, 2026.

TrustRadius 1 reviews

4.2/5

G2 242 reviews

4.4/5

Ratings aggregated from independent review platforms. Learn more

Key Features

AI-powered ticket management
Automated responses and intelligent routing
Searchable knowledge base
Ticket assignment, prioritization, and tagging
Workflow automation and business rules (bots)
Customer ticket portal
Round robin assignments
Email integration

Pricing Plans

Free Trial

Pricing checked Nov 1, 2026. Source: mojohelpdesk.com/pricing, read Nov 1, 2026

Mojo Helpdesk plans and prices, checked November 2026
Plan	Price	Details
Team	$14 / month per agent	Unlimited number of tickets but limited storage, queues, and automation 25 agents max Full ticket tracking +17 more Show less Email integration Self service knowledge base Canned responses Custom forms Customer ticket history Satisfaction survey Automations Basic business hours Basic SLA monitoring Knowledge base suggester Time tracking Ticket views Recurring Tickets Scheduler Your own mail server Google integration Single Sign On: Google, Microsoft, SAML, Classlink, etc... Branding
Business	$24 / month per agent	Plenty of storage, queues, forms, triggers and automation 100 agents max Agent permissions +12 more Show less Escalation rules Ticket merging Round robin assignment Advanced business hours Advanced SLA monitoring Private knowledge base Advanced security Your domain KPI Paper invoice Phone support White-glove service
Enterprise	$34 / month per agent	Ideal for businesses who run a mission-critical ticket tracking and helpdesk Unlimited agents Advanced reporting +6 more Show less Dedicated account manager Priority support Automated exports Increased quotas Sandbox HIPAA compliance

Calculate your cost View full pricing

Is Mojo Helpdesk worth the price?

Good value

Mojo Helpdesk offers a fair pricing structure, especially for small to medium-sized teams.

The Team tier at $14/month per agent is competitive for basic helpdesk needs, while the jump to Business at $24/month per agent provides significant value with advanced features like agent permissions and escalation rules. It's best for growing businesses that need scalable and feature-rich customer support solutions.

Hidden Costs & Gotchas

Limited storage on Team tier could incur upgrades.

Full Mojo Helpdesk pricing: every plan, hidden costs and alternatives

How Mojo Helpdesk's pricing compares

At $14/agent/mo, billed monthly, Mojo Helpdesk is the most affordable of its 6 comparable direct competitors.

Mojo Helpdesk

$14

$15

$19

$19

$19

$20

$25

Entry paid plan, monthly price, per agent, billed monthly. Pricing checked Nov 1, 2026.

Mojo Helpdesk by the numbers

Mojo Helpdesk compared with 31 Help Desk tools on Toolradar, as of Nov 2026
Metric	Mojo Helpdesk	Peer median	Position (1 is best)
Free plan	No	7 of 31 have one	n/a
Integrations listed	3	3	#5 of 10 (joint) tools with at least one integration recorded
User rating	4.4/5 (across the web, 243 ratings)	4.4/5	#11 of 22 (joint) tools with 20+ reviews

Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Mojo Helpdesk by the numbers”, Nov 2026.

Reviews

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4.4/5

Across 243 verified user reviews on G2, TrustRadius

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Best Mojo Helpdesk Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zendesk Paid

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4.3

HubSpot Service Paid

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Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

FreshService Paid

AI-powered ITSM platform for simple, scalable IT service and business team collaboration.

4.6

Gladly Paid

Customer service platform focused on people

4.5

Liveagent Paid

Unified omnichannel customer support for growing teams

4.0

Help Scout Paid

Customer support for growing teams

4.4

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Mojo Helpdesk alternatives 7+ tools ranked, pricing + verdict per pick Mojo Helpdesk vs Zendesk Head-to-head: features, pricing, who wins Mojo Helpdesk vs HubSpot Service Head-to-head: features, pricing, who wins Mojo Helpdesk vs Freshdesk Head-to-head: features, pricing, who wins

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Mojo Helpdesk FAQ

How does Mojo Helpdesk help reduce customer response times?

Mojo Helpdesk significantly reduces response times by leveraging AI-powered features for intelligent routing, automated responses, and smart suggestions. This automation helps agents address customer requests more quickly and efficiently.

Which teams would benefit most from using Mojo Helpdesk?

Mojo Helpdesk is suitable for customer support teams of various sizes, from small organizations to those serving millions of users. It is designed for teams that need an affordable and customizable solution to manage customer inquiries and maintain service level agreements (SLAs).

How is Mojo Helpdesk priced?

Mojo Helpdesk is a paid product and does not include a permanently free tier. Specific pricing tiers and their detailed features are not explicitly detailed on the main product page.

Can Mojo Helpdesk integrate with other popular business tools?

Yes, Mojo Helpdesk offers seamless integrations with popular tools such as email, Google Workspace, Zapier, and Slack. These integrations help centralize requests and streamline support operations.

What kind of limitations should users be aware of with Mojo Helpdesk?

One limitation is that specific pricing tiers and their features are not detailed on the main page, requiring further inquiry. Additionally, there is no explicit mention of mobile app availability for agents or customers.

How does Mojo Helpdesk compare to Freshdesk in terms of core functionality?

Mojo Helpdesk, like Freshdesk, aims to simplify customer support and automate ticket management. Mojo Helpdesk emphasizes its AI-powered features for intelligent routing and automated responses, alongside strong security and compliance features like HIPAA and SOC 2.

Does Mojo Helpdesk include a self-service option for customers?

Yes, Mojo Helpdesk empowers users with a self-service knowledge base. This feature allows customers to find answers to common questions independently, reducing the volume of direct inquiries to support agents.

Source: mojohelpdesk.com

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