Mojo Helpdesk
UnclaimedSimplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
Visit WebsitePaidVisit Website
TL;DR - Mojo Helpdesk
- AI-powered ticket management for faster resolutions.
- Centralizes support requests and automates workflows.
- Includes a self-service knowledge base to reduce incoming tickets.
Pricing: Paid only
Best for: Enterprises & pros
What is Mojo Helpdesk?
Mojo Helpdesk is an all-in-one help desk platform designed to simplify customer support, automate ticket management, and accelerate resolution times. It leverages AI-powered features for intelligent routing, automated responses, and smart suggestions, aiming to reduce response times significantly.
The platform is built for efficiency, offering quick deployment, intuitive design for agents, and seamless integrations with popular tools like email, Google Workspace, Zapier, and Slack. It caters to businesses looking to centralize requests, empower users with a self-service knowledge base, and gain control over their support operations without unnecessary complexity or aggressive upsells. Mojo Helpdesk is suitable for teams of various sizes, from small organizations to those serving millions of users, who need an affordable and customizable solution to manage customer inquiries and maintain service level agreements (SLAs).
Available on: Web
Pros & Cons
Pros
- Significantly reduces response times with AI and automation.
- Easy to set up and use, requiring zero training for agents.
- Comprehensive features for managing tickets, knowledge base, and assets.
- Offers strong security and compliance features (HIPAA, SOC 2).
- Customizable and affordable, suitable for various business sizes.
Cons
- Specific pricing tiers and their features are not detailed on the main page.
- The case study mentions a 2026 date, which might be a typo or future-dated content.
- No explicit mention of mobile app availability for agents or customers.
Ratings Across the Web
2.1(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered ticket managementAutomated responses and intelligent routingSearchable knowledge baseTicket assignment, prioritization, and taggingWorkflow automation and business rules (bots)Customer ticket portalRound robin assignmentsEmail integration
Pricing Plans
Free TrialPricing checked Aug 2, 2026
Team
$14/month per agent
- Unlimited number of tickets but limited storage, queues, and automation
- 25 agents max
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
- Satisfaction survey
- Automations
- Basic business hours
- Basic SLA monitoring
- Knowledge base suggester
- Time tracking
- Ticket views
- Recurring Tickets Scheduler
- Your own mail server
- Google integration
- Single Sign On: Google, Microsoft, SAML, Classlink, etc...
- Branding
Business
$24/month per agent
- Plenty of storage, queues, forms, triggers and automation
- 100 agents max
- Agent permissions
- Escalation rules
- Ticket merging
- Round robin assignment
- Advanced business hours
- Advanced SLA monitoring
- Private knowledge base
- Advanced security
- Your domain
- KPI
- Paper invoice
- Phone support
- White-glove service
Enterprise
$34/month per agent
- Ideal for businesses who run a mission-critical ticket tracking and helpdesk
- Unlimited agents
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
- Sandbox
- HIPAA compliance
Reviews
Be the first to review Mojo Helpdesk
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Mojo Helpdesk Alternatives
Top alternatives based on features, pricing, and user needs.
HubSpot ServiceFreemium
Customer service that connects with sales and marketing
ZendeskPaid
Complete customer service solution
FreshdeskFreemium
Intuitive customer support software
LiveagentPaid
Unified omnichannel customer support for growing teams
FreshServiceFreemium
AI-powered ITSM platform for simple, scalable IT service and business team collaboration.
GladlyPaid
Customer service platform focused on people
Help ScoutPaid
Customer support for growing teams
Explore More
Mojo Helpdesk FAQ
How does Mojo Helpdesk help reduce customer response times?
Mojo Helpdesk significantly reduces response times by leveraging AI-powered features for intelligent routing, automated responses, and smart suggestions. This automation helps agents address customer requests more quickly and efficiently.
Which teams would benefit most from using Mojo Helpdesk?
Mojo Helpdesk is suitable for customer support teams of various sizes, from small organizations to those serving millions of users. It is designed for teams that need an affordable and customizable solution to manage customer inquiries and maintain service level agreements (SLAs).
How is Mojo Helpdesk priced?
Mojo Helpdesk is a paid product and does not include a permanently free tier. Specific pricing tiers and their detailed features are not explicitly detailed on the main product page.
Can Mojo Helpdesk integrate with other popular business tools?
Yes, Mojo Helpdesk offers seamless integrations with popular tools such as email, Google Workspace, Zapier, and Slack. These integrations help centralize requests and streamline support operations.
What kind of limitations should users be aware of with Mojo Helpdesk?
One limitation is that specific pricing tiers and their features are not detailed on the main page, requiring further inquiry. Additionally, there is no explicit mention of mobile app availability for agents or customers.
How does Mojo Helpdesk compare to Freshdesk in terms of core functionality?
Mojo Helpdesk, like Freshdesk, aims to simplify customer support and automate ticket management. Mojo Helpdesk emphasizes its AI-powered features for intelligent routing and automated responses, alongside strong security and compliance features like HIPAA and SOC 2.
Does Mojo Helpdesk include a self-service option for customers?
Yes, Mojo Helpdesk empowers users with a self-service knowledge base. This feature allows customers to find answers to common questions independently, reducing the volume of direct inquiries to support agents.
Source: mojohelpdesk.com