Mojo Helpdesk
UnclaimedSimplify support, automate tickets, and resolve customer requests faster with an all-in-one helpdesk.
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TL;DR - Mojo Helpdesk
- AI-powered ticket management for faster resolutions.
- Centralizes support requests and automates workflows.
- Includes a self-service knowledge base to reduce incoming tickets.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Significantly reduces response times with AI and automation.
- Easy to set up and use, requiring zero training for agents.
- Comprehensive features for managing tickets, knowledge base, and assets.
- Offers strong security and compliance features (HIPAA, SOC 2).
- Customizable and affordable, suitable for various business sizes.
Cons
- Specific pricing tiers and their features are not detailed on the main page.
- The case study mentions a 2026 date, which might be a typo or future-dated content.
- No explicit mention of mobile app availability for agents or customers.
Ratings Across the Web
2.1(2 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered ticket managementAutomated responses and intelligent routingSearchable knowledge baseTicket assignment, prioritization, and taggingWorkflow automation and business rules (bots)Customer ticket portalRound robin assignmentsEmail integration
Pricing Plans
Free TrialTeam
$14/month per agent
- Unlimited number of tickets but limited storage, queues, and automation
- 25 agents max
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
- Satisfaction survey
- Automations
- Basic business hours
- Basic SLA monitoring
- Knowledge base suggester
- Time tracking
- Ticket views
- Recurring Tickets Scheduler
- Your own mail server
- Google integration
- Single Sign On: Google, Microsoft, SAML, Classlink, etc...
- Branding
Business
$24/month per agent
- Plenty of storage, queues, forms, triggers and automation
- 100 agents max
- Agent permissions
- Escalation rules
- Ticket merging
- Round robin assignment
- Advanced business hours
- Advanced SLA monitoring
- Private knowledge base
- Advanced security
- Your domain
- KPI
- Paper invoice
- Phone support
- White-glove service
Enterprise
$34/month per agent
- Ideal for businesses who run a mission-critical ticket tracking and helpdesk
- Unlimited agents
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
- Sandbox
- HIPAA compliance
What is Mojo Helpdesk?
Mojo Helpdesk is an all-in-one help desk platform designed to simplify customer support, automate ticket management, and accelerate resolution times. It leverages AI-powered features for intelligent routing, automated responses, and smart suggestions, aiming to reduce response times significantly.
The platform is built for efficiency, offering quick deployment, intuitive design for agents, and seamless integrations with popular tools like email, Google Workspace, Zapier, and Slack. It caters to businesses looking to centralize requests, empower users with a self-service knowledge base, and gain control over their support operations without unnecessary complexity or aggressive upsells. Mojo Helpdesk is suitable for teams of various sizes, from small organizations to those serving millions of users, who need an affordable and customizable solution to manage customer inquiries and maintain service level agreements (SLAs).
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Mojo Helpdesk FAQ
What is Mojo Helpdesk?
Mojo Helpdesk is an all-in-one help desk platform that helps organizations simplify customer support, automate ticket management, track performance, and resolve requests faster using AI-powered features and a comprehensive set of tools.
How much does Mojo Helpdesk cost?
The website indicates that the product is affordable and offers a free trial, but specific pricing plans (e.g., per agent, per feature tier) are not detailed on the provided pages. It mentions an 'OpEX model' in a case study, suggesting an operational expenditure approach.
Is Mojo Helpdesk free?
Mojo Helpdesk offers a free trial option, allowing users to try the product before committing to a paid plan. It is a freemium model, meaning there is a free tier or trial, but full functionality or extended use likely requires a paid subscription.
Who is Mojo Helpdesk for?
Mojo Helpdesk is designed for any organization, from small businesses to those serving millions of users, that needs an efficient, affordable, and customizable solution to manage customer support requests, improve response times, and maintain service level agreements. It's particularly beneficial for teams looking to centralize communication, automate workflows, and empower customers with self-service options.
Source: mojohelpdesk.com