The Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Free tier supports up to 15 team members
Biggest con
Contact limits are low on cheaper plans
TL;DR - EngageBay
- All-in-one CRM with marketing, sales, and support
- Free for up to 15 users; paid plans from $12.74/user/mo
- Budget alternative to HubSpot and Salesforce
What is EngageBay?
Available on: Web
Pros & Cons
Pros
- Free tier supports up to 15 team members
- All-in-one platform replaces multiple subscriptions
- Competitive pricing vs HubSpot and Salesforce
- 1,000+ email templates included
- Free migration from other CRM platforms
- Strong G2 and Capterra ratings (4.7/5)
Cons
- Contact limits are low on cheaper plans
- Reporting is basic until Pro tier
- UI can feel cluttered with so many features
- Limited third-party integrations vs larger CRMs
- Learning curve for full automation setup
Ratings Across the Web
EngageBay holds an aggregate rating of 4.6 out of 5 from 1,654 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Pricing Plans
Pricing checked Sep 8, 2026
Free
- $0 per user/month
- 250 contacts
- Email, CRM, helpdesk, live chat
- Page also says free for 15 users, no card
Basic
$14.99/month
- $14.99/user/month
- $13.79 yearly (8% off), $12.74 biennial (15% off)
- 500 contacts
Growth
$64.99/month
- $64.99/user/month
- $59.79 yearly, $55.24 biennial
- 5,000 contacts
- Marketing automation
Pro
$119.99/month
- $119.99/user/month
- $110.39 yearly, $101.99 biennial
- 50,000 contacts
- SSO, phone support
Is EngageBay worth the price?
EngageBay publishes USD on engagebay.com/pricing.
Free is $0 with 250 contacts. Basic is $14.99/user/month, Growth $64.99, Pro $119.99.
Yearly is 8% off, biennial 15% off. The page also says the stack is free for 15 users with no card.
This is best for a tiny team that can live on 250 contacts, or that will actually use helpdesk plus CRM on one bill.
Hidden Costs & Gotchas
Prices are per user. Yearly is 8% off the monthly list. Biennial is 15% off (official toggles).
Free is 250 contacts and 1,000 branded emails in the compare table. Basic is 500 contacts / 3,000 emails.
The homepage CTA says free for 15 users. That is not 15 free seats on a paid plan.
Reviews
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EngageBay FAQ
How does EngageBay support customer service operations?
Which teams benefit most from using EngageBay?
How is EngageBay priced?
Can EngageBay replace multiple separate software subscriptions?
What kind of limitations should users be aware of with EngageBay?
How does EngageBay compare to HubSpot for small businesses?
Does EngageBay provide resources for email marketing campaigns?
Source: engagebay.com