
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Visit WebsiteReviews onG2Capterra
1842 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Good CRM
Biggest con
Per-user pricing
TL;DR - Freshsales
- AI-powered CRM for lead generation, qualification, and tracking.
- Automates tasks and provides AI-driven insights for sales efficiency.
- Offers a 360° customer view and integrates sales and marketing efforts.
Pricing: Free plan available
Best for: Growing teams
4.5/5 across review platforms
What is Freshsales?
Freshsales is an AI-powered sales CRM solution designed to help businesses sell smarter and close deals faster. It focuses on growing sales pipelines, boosting conversions, and enhancing productivity through an easy-to-use platform. The CRM simplifies selling by offering features for smarter campaigns, superior lead generation, and efficient organization of sales activities.
The platform enables users to generate more leads, then capture, qualify, route, and track them with the assistance of Freddy AI. It provides a 360° customer view, facilitates engaging conversations across preferred channels, and uses Freddy AI for intent scoring to focus on valuable leads. Freshsales also streamlines processes, automates repetitive tasks, and offers timely insights and deal recommendations to avoid bottlenecks and improve team morale. It's suitable for businesses looking to integrate sales and marketing efforts, providing a single source of truth for customer journeys and driving revenue collaboratively.
Available on: Web
Pros & Cons
Pros
- Good CRM
- Fair pricing
- Good features
- Active development
- Freshworks ecosystem
Cons
- Per-user pricing
- Learning curve
- Better alternatives exist
- Feature gaps
- Support varies
Ratings Across the Web
4.5(1,842 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Sales CRMAI scoringBuilt-in phoneEmail sequencesPipeline managementAutomation
Pricing Plans
21-day Free TrialFree
Free
- Up to 3 users
- Built-in phone
- Contact & deal management
- 24x5 support
Growth
$9/month
- Per user pricing
- Visual sales pipeline
- AI contact scoring
- Email sequences
Pro
$39/month
- Per user pricing
- Multiple pipelines
- Duplicate detection
- AI deal insights
Enterprise
$59/month
- Per user pricing
- Data enrichment
- Custom modules
- Dedicated account manager
How Freshsales's pricing compares
At $39/mo, Freshsales is the most premium of its 2 direct competitors.
Entry paid plan, monthly.
Reviews
4.5/5
Across 1,842 verified user reviews on G2, Capterra
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Freshsales FAQ
What is Freshsales?
Freshsales is a CRM from Freshworks with built-in phone, email, AI scoring, and automation to help sales teams close deals faster.
Is Freshsales free?
Yes, Freshsales offers a free plan for up to 3 users. Paid plans start at $15/user/month for more features and users.
How does Freshsales compare to HubSpot?
Freshsales is often more affordable with built-in phone capabilities. HubSpot has a larger ecosystem but can get expensive as you add features.
Source: freshworks.com