
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Visit WebsiteThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Good CRM
Biggest con
Per-user pricing
TL;DR - Freshsales
- AI-powered CRM for lead generation, qualification, and tracking.
- Automates tasks and provides AI-driven insights for sales efficiency.
- Offers a 360° customer view and integrates sales and marketing efforts.
What is Freshsales?
Available on: Web
Pros & Cons
Pros
- Good CRM
- Fair pricing
- Good features
- Active development
- Freshworks ecosystem
Cons
- Per-user pricing
- Learning curve
- Better alternatives exist
- Feature gaps
- Support varies
Ratings Across the Web
Freshsales holds an aggregate rating of 4.5 out of 5 from 1,858 reviews across G2 and Capterra, last checked August 28, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
21-day Free TrialPricing checked Aug 19, 2026
Free
- Up to 3 users
- Built-in phone
- Contact & deal management
- 24x5 support
Growth
$9/month
- Per user pricing
- Visual sales pipeline
- AI contact scoring
- Email sequences
Pro
$39/month
- Per user pricing
- Multiple pipelines
- Duplicate detection
- AI deal insights
Enterprise
$59/month
- Per user pricing
- Data enrichment
- Custom modules
- Dedicated account manager
Is Freshsales worth the price?
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
The Growth tier at $9/user/month is quite competitive for essential sales automation, while the Pro tier at $39/user/month provides significant AI-powered insights. This pricing structure is fair and offers good value, especially for SMBs and growing sales teams looking for AI-enhanced CRM capabilities.
Hidden Costs & Gotchas
Per-user pricing scales quickly.
Advanced features locked in higher tiers.
Integrations might incur extra costs.
Annual billing often required for best rates.
How Freshsales Compares to Competitors
Compared to HubSpot Sales Hub, which starts much higher (e.g., Starter at $20/month for 2 users, then $10/additional user), Freshsales' Growth tier at $9/user/month is significantly more affordable for similar core features. Salesforce Sales Cloud Essentials also starts around $25/user/month, making Freshsales a more budget-friendly option for entry-level and mid-market CRM needs with AI capabilities.
How Freshsales's pricing compares
At $39/mo, Freshsales is mid-range of its 4 direct competitors ($1.92 to $49/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 19, 2026.
Reviews

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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Freshsales FAQ
How does Freshsales assist with lead management?
Which teams would benefit most from using Freshsales?
How is Freshsales priced?
What kind of limitations might a user encounter with Freshsales?
Can Freshsales integrate sales and marketing efforts?
How does Freshsales compare to Zoho CRM?
Source: freshworks.com