Bitrix24 vs Freshsales: Which is Better in 2026?
Choosing between Bitrix24 and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Freshsales wins this matchup. HubSpot is our overall CRM pick. HubSpot is our free CRM pick. Pick Bitrix24 if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Bitrix24
All-in-one CRM, projects, and team communication
Best for you if:
- • You want all-in-one workspace
- • You want cRM included
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want good CRM
- • You want fair pricing
| At a Glance | Bitrix24 | Freshsales |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | CRM | CRM |
Rating | 4.2/5 | 4.5/5 |
Free plan | Yes | Yes |
Choose Bitrix24 or Freshsales?
Choose Bitrix24 if
All-in-one CRM, projects, and team communication
- You want all-in-one workspace
- You want cRM included
Choose Freshsales if
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
- You want good CRM
- You want fair pricing
| Feature | Bitrix24 | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★4.2/5 1,615 reviews | ★4.5/5 1,859 reviews |
| Categories | CRMProject Management | CRMSales Engagement |
In-Depth Analysis
Bitrix24
All-in-one CRM, projects, and team communication
Bitrix24 offers a generous Free tier with unlimited users, making it highly accessible.
Watch out
Storage limits per tier
Strengths
- +All-in-one workspace
- +CRM included
- +Project management
- +Communication tools
- +Self-hosted option
Weaknesses
- -UI cluttered
- -Learning curve
- -Complex pricing
- -Feature overload
- -Support varies
Key features
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- +Good CRM
- +Fair pricing
- +Good features
- +Active development
- +Freshworks ecosystem
Weaknesses
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Pricing: Bitrix24 vs Freshsales
| Plan | Bitrix24 | Freshsales |
|---|---|---|
| Tier 1 | $0 Free | Free Free |
| Tier 2 | $49 Basic | $9 Growth |
| Tier 3 | $99 Standard | $39 Pro |
| Tier 4 | $199 Professional | $59 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Bitrix24 pricing and Freshsales pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: Bitrix24
Want the highest-rated option?
Bitrix24: 4.2/5 (1,615 reviews). Freshsales: 4.5/5 (1,859 reviews).
Go with: Freshsales
Value user reviews?
Bitrix24: 1,615 reviews (4.2/5). Freshsales: 1,859 reviews (4.5/5).
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Freshsales is rated higher: 4.5/5 vs 4.2/5.
Key Takeaways
Freshsales
- Higher user rating: 4.5/5 vs 4.2/5
- Larger review base (1,859 reviews)
- Free tier available
- Our pick for this comparison
Bitrix24
- Choose if you want all-in-one CRM, projects, and team communication
The Bottom Line
Freshsales wins this matchup. HubSpot is our overall CRM pick. HubSpot is our free CRM pick.
Frequently Asked Questions
Is Bitrix24 or Freshsales better?
Freshsales is rated in our evaluation. Both are freemium.
What are Bitrix24 and Freshsales used for?
Bitrix24: All-in-one CRM, projects, and team communication. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline..
What does Bitrix24 cost vs Freshsales?
Bitrix24 is freemium (free tier + paid plans). Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.