Freshcaller
Claim this toolCloud phone system for support teams
From $15/agent/mo, billed monthly (free plan available) Visit WebsiteThe Bottom Line
- Price
- From $15/agent/mo, billed monthly (free plan available). Compare plans
Key facts
- Cloud phone system and call center by Freshworks with numbers in 90+ countries
- IVR routing, call recording, AI transcription, and real-time dashboards
- Free tier available; paid plans from $15 to $69/agent/mo plus per-minute charges
Pros
- Free tier available for getting started
- No hardware required, fully cloud-based
- Numbers available in 90+ countries
- Part of the Freshworks ecosystem with tight integrations
- Affordable Growth plan at $15/agent/mo
- 21-day free trial with no credit card required
Cons
- Pay-per-minute charges apply on top of subscription fees
- Advanced AI features only on higher-priced plans
- Freshworks ecosystem lock-in may limit flexibility
- Call quality depends on internet connection
- Rebranding confusion between Freshcaller and Freshdesk Contact Center
What is Freshcaller?
Available on: Web
Ratings Across the Web
Freshcaller holds an aggregate rating of 4.1 out of 5 from 132 reviews across G2, last checked September 16, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- Cloud PBX with local/toll-free numbers in 90+ countries
- IVR phone trees and multi-level call routing
- Call recording, voicemail, and call transcription
- Real-time call center dashboards and analytics
- AI-powered call summaries and agent assist
- Inbound and outbound call management
- Warm transfer and conference calling
- After-hours and holiday call routing rules
- Integration with Freshdesk, Freshsales, and third-party CRMs
- Mobile app for managing calls on the go
Pricing Plans
Free TrialPricing checked Nov 1, 2026. Source: freshworks.com/freshcaller-cloud-pbx/pricing, read Nov 1, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 / agent/month + pay/min |
+3 more Show less
|
| Growth | $15 / agent/month + pay/min |
+4 more Show less
|
| Pro | $39 / agent/month + pay/min |
+4 more Show less
|
| Enterprise | $69 / agent/month + pay/min |
+3 more Show less
|
Is Freshcaller worth the price?
Freshcaller's pricing is fair for small to medium businesses, with a generous free tier and competitive starting price of $15/agent/mo for Growth.
However, the higher tiers, especially Pro at $39/agent/mo and Enterprise at $69/agent/mo, become quite expensive, particularly when considering the per-minute overage charges. It's best for support teams already within the Freshworks ecosystem or those needing a dedicated cloud phone system with scalable features.
How Freshcaller's pricing compares
At $15/agent/mo, billed monthly, Freshcaller is the most affordable of its 3 comparable direct competitors.
Entry paid plan, monthly price, per agent, billed monthly. Pricing checked Nov 1, 2026.
Recent pricing updates
Changes we detected on the Freshcaller pricing page.
- Prices first read on the vendor page: Growth $15 per agent a month; Pro $39 per agent a month; Enterprise $69 per agent a month.
Freshcaller by the numbers
| Metric | Freshcaller | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | Yes | 14% have one | n/a |
| Listed as an alternative to | 5 tools | 3 | #20 of 56 (joint) |
| User rating | 4.1/5 (across the web, 132 ratings) | 4.3/5 | #23 of 29 (joint) tools with 20+ reviews |
Listed as an alternative to: #22 on 2026-10-16 to #20 on 2026-11-02 (rank among 56 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Freshcaller by the numbers”, Nov 2026.
Reviews
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Across 132 verified user reviews on G2
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Freshcaller FAQ
How does Freshcaller support customer service operations?
Which teams benefit most from using Freshcaller?
How does Freshcaller compare to Dialpad?
What kind of limitations should users be aware of with Freshcaller?
Does Freshcaller include a free tier?
Can Freshcaller integrate with other business tools?
How does Freshcaller leverage AI in its call center solution?
Source: freshworks.com