What is Freshcaller?
Freshcaller is a crm tool. Freshcaller, now known as Freshdesk Contact Center, is a cloud-based phone system and call center solution by Freshworks designed for customer support and sales teams. It provides local and toll-free numbers in 90+ countries, IVR phone trees, call routing, voicemail, call recording, and real-time dashboards without requiring any hardware. Freshcaller ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare Freshcaller against Dialpad, Front, Freshdesk.
TL;DR - Freshcaller
- Cloud phone system and call center by Freshworks with numbers in 90+ countries
- IVR routing, call recording, AI transcription, and real-time dashboards
- Free tier available; paid plans from $15 to $69/agent/mo plus per-minute charges
Pricing: Free plan available
Best for: Growing teams
4.1/5 across review platforms
Pros & Cons
Pros
- Free tier available for getting started
- No hardware required — fully cloud-based
- Numbers available in 90+ countries
- Part of the Freshworks ecosystem with tight integrations
- Affordable Growth plan at $15/agent/mo
- 21-day free trial with no credit card required
Cons
- Pay-per-minute charges apply on top of subscription fees
- Advanced AI features only on higher-priced plans
- Freshworks ecosystem lock-in may limit flexibility
- Call quality depends on internet connection
- Rebranding confusion between Freshcaller and Freshdesk Contact Center
Ratings Across the Web
4.1(167 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Cloud PBX with local/toll-free numbers in 90+ countriesIVR phone trees and multi-level call routingCall recording, voicemail, and call transcriptionReal-time call center dashboards and analyticsAI-powered call summaries and agent assistInbound and outbound call managementWarm transfer and conference callingAfter-hours and holiday call routing rulesIntegration with Freshdesk, Freshsales, and third-party CRMsMobile app for managing calls on the go
Pricing
Freemium
Freshcaller offers a generous free tier with optional paid upgrades for advanced features.
About Freshcaller
LCLouis CorneloupFreshcaller, now known as Freshdesk Contact Center, is a cloud-based phone system and call center solution by Freshworks designed for customer support and sales teams. It provides local and toll-free numbers in 90+ countries, IVR phone trees, call routing, voicemail, call recording, and real-time dashboards without requiring any hardware. The platform supports inbound and outbound calling with AI-powered features like call transcription, post-call summaries, and bot-assisted deflection on higher tiers. Freshcaller integrates with the broader Freshworks suite and third-party CRMs, with plans ranging from a free tier to $69/agent/month for enterprise contact centers.
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Freshcaller FAQ
Is Freshcaller the same as Freshdesk Contact Center?
Yes. Freshworks rebranded Freshcaller to Freshdesk Contact Center to align it with the Freshdesk product suite. The core functionality remains the same — cloud-based phone system with IVR, call routing, recording, and analytics. Some documentation still references the Freshcaller name.
Does Freshcaller require hardware?
No. Freshcaller is entirely cloud-based. Agents make and receive calls through a web browser or mobile app. You can use existing headsets or computer microphones. Phone numbers in 90+ countries can be provisioned instantly from the dashboard.
How does the per-minute pricing work?
Each plan includes a pool of incoming minutes (e.g., 2,000 on Growth, 5,000 on Enterprise). Once those minutes are used, additional incoming minutes cost $0.013/minute. Outbound calls are charged per minute based on the destination country. This makes total cost dependent on call volume.
Can Freshcaller integrate with other tools?
Yes. Freshcaller integrates natively with Freshdesk, Freshsales, and Freshservice within the Freshworks ecosystem. It also connects to third-party CRMs like Salesforce and HubSpot, plus tools like Slack and Microsoft Teams via the Freshworks marketplace.
Is there a free plan?
Yes. Freshcaller offers a free plan with limited agents and basic call management features. It includes a small pool of US/Canada incoming minutes. This is suitable for very small teams testing the platform, though most businesses will need the Growth plan at $15/agent/mo for essential features.
Source: freshworks.com