Freshcaller vs Front: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshcaller and Front side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshcaller leads on lower entry price and a free plan; Front leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshcaller
Cloud phone system for support teams
Best for you if:
- • You want a free tier before you commit
Front
Unify customer conversations, automate workflows, and boost team efficiency
Best for you if:
- • You want great collaboration
| At a Glance | Freshcaller | Front |
|---|---|---|
Starts at | Free plan, paid from $15/agent/mo, billed monthly Growth plan | From $25/mo, billed monthly Starter plan |
Category | Customer Support Communication | Customer Support Communication |
Rating | 4.1/5 G2 4.1 132 reviews | 4.3/5 G2 4.7 · Trustpilot 4.8 · Capterra 4.6 4,195 reviews |
Free plan | Yes | No |
Choose Freshcaller or Front?
Choose Freshcaller if
- You want a free tier before you commit
- You want free tier available for getting started
- You want no hardware required, fully cloud-based
- Budget matters ($15/agent/mo, billed monthly vs $25/mo, billed monthly)
Choose Front if
- You want great collaboration
- You want email-like UX
In-Depth Analysis
Freshcaller
Cloud phone system for support teams
Freshcaller's pricing is fair for small to medium businesses, with a generous free tier and competitive starting price of $15/agent/mo for Growth.
Strengths
- Pro: Free tier available for getting started
- Pro: No hardware required, fully cloud-based
- Pro: Numbers available in 90+ countries
- Pro: Part of the Freshworks ecosystem with tight integrations
- Pro: Affordable Growth plan at $15/agent/mo
Weaknesses
- Con: Pay-per-minute charges apply on top of subscription fees
- Con: Advanced AI features only on higher-priced plans
- Con: Freshworks ecosystem lock-in may limit flexibility
- Con: Call quality depends on internet connection
- Con: Rebranding confusion between Freshcaller and Freshdesk Contact Center
Key features
Front
Unify customer conversations, automate workflows, and boost team efficiency
Front's pricing is on the expensive side compared to many shared inbox solutions, especially the Starter tier at $25/month per seat for basic features.
Strengths
- Pro: Great collaboration
- Pro: Email-like UX
- Pro: Strong automation
Weaknesses
- Con: Expensive for small teams
Key features
Plans and prices: Freshcaller vs Front
| Tool | Plans and prices | Source |
|---|---|---|
| Freshcaller |
| freshworks.com/freshcaller-cloud-pbx/pricing read Nov 1, 2026 |
| Front |
| front.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshcaller pricing and Front pricing.
Key Takeaways
Freshcaller
- Lower entry price: $15/agent/mo, billed monthly vs $25/mo, billed monthly
- Has a free plan
Front
- Higher user rating: 4.3/5 vs 4.1/5
What the data shows
On the data below, Freshcaller leads on lower entry price and a free plan; Front leads on higher user rating. We do not name an overall winner for this pair.
- Front has the higher user rating (4.1/5 from 132 reviews for Freshcaller, 4.3/5 from 4,195 reviews for Front).
- Freshcaller has the lower entry price: $15/agent/mo, billed monthly (Growth) against $25/mo, billed monthly (Starter) for Front.
- Only Freshcaller has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshcaller and Front compare in 2026?
On the data below, Freshcaller leads on lower entry price and a free plan; Front leads on higher user rating. We do not name an overall winner for this pair. Front has the higher user rating (4.1/5 from 132 reviews for Freshcaller, 4.3/5 from 4,195 reviews for Front). Freshcaller has the lower entry price: $15/agent/mo, billed monthly (Growth) against $25/mo, billed monthly (Starter) for Front. Only Freshcaller has a free plan.
What are Freshcaller and Front used for?
Freshcaller: Cloud phone system for support teams. Front: Unify customer conversations, automate workflows, and boost team efficiency.
What does Freshcaller cost vs Front?
Freshcaller's cheapest paid plan is Growth at $15/agent/mo, billed monthly; it also has a free plan. Front's cheapest paid plan is Starter at $25/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Freshcaller and Front?
Freshcaller's main strength: free tier available for getting started. Front's main strength: great collaboration.