Dialpad vs Freshcaller: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and Freshcaller side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want AI transcription excellent
Freshcaller
Cloud phone system for support teams
Best for you if:
- • You want free tier available for getting started
| At a Glance | Dialpad | Freshcaller |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | Free plan, paid from $15/agent/mo, billed monthly Growth plan |
Category | Call Center Customer Support | Customer Support Communication |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | 4.1/5 G2 4.1 132 reviews |
Free plan | Yes | Yes |
Watch out for | SMS overage charges | n/a |
Choose Dialpad or Freshcaller?
Choose Dialpad if
- You want AI transcription excellent
- You want modern interface
- You work in call center, not customer support
Choose Freshcaller if
- You want free tier available for getting started
- You want no hardware required, fully cloud-based
- You work in customer support, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Freshcaller
Cloud phone system for support teams
Freshcaller's pricing is fair for small to medium businesses, with a generous free tier and competitive starting price of $15/agent/mo for Growth.
Strengths
- Pro: Free tier available for getting started
- Pro: No hardware required, fully cloud-based
- Pro: Numbers available in 90+ countries
- Pro: Part of the Freshworks ecosystem with tight integrations
- Pro: Affordable Growth plan at $15/agent/mo
Weaknesses
- Con: Pay-per-minute charges apply on top of subscription fees
- Con: Advanced AI features only on higher-priced plans
- Con: Freshworks ecosystem lock-in may limit flexibility
- Con: Call quality depends on internet connection
- Con: Rebranding confusion between Freshcaller and Freshdesk Contact Center
Key features
Plans and prices: Dialpad vs Freshcaller
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| Freshcaller |
| freshworks.com/freshcaller-cloud-pbx/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and Freshcaller pricing.
Key Takeaways
Dialpad
- Choose if you want AI-powered Contact Center and Unified Communications platform for customer service and sales
Freshcaller
- Choose if you want cloud phone system for support teams
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 132 reviews for Freshcaller).
- Both start at the same entry price ($15/user/mo, billed monthly).
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and Freshcaller compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. User ratings are within 0.2 points (4.2/5 from 7,931 reviews for Dialpad, 4.1/5 from 132 reviews for Freshcaller). Both start at the same entry price ($15/user/mo, billed monthly). Both have a free plan.
What are Dialpad and Freshcaller used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. Freshcaller: Cloud phone system for support teams.
What does Dialpad cost vs Freshcaller?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Freshcaller's cheapest paid plan is Growth at $15/agent/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Dialpad and Freshcaller?
Dialpad's main strength: AI transcription excellent. Freshcaller's main strength: free tier available for getting started.