Klaus

Klaus, now part of Zendesk, offers an AI-powered quality assurance (QA) solution designed to enhance customer service performance. It automatically reviews 100% of customer interactions, including those with AI agents and voice, providing immediate insights into support performance. This comprehensive analysis helps identify critical issues like churn risk, stalled conversations, and long silences in calls, allowing teams to address problems proactively before they escalate. The platform aims to significantly reduce the time spent on manual QA reviews by up to 80% through automation. It facilitates the identification of knowledge gaps and enables targeted coaching for customer service agents, helping to train them twice as fast. By linking ticket insights with CSAT scores, Klaus provides a clear picture of team performance, allowing filtering by departments, teams, or individual agents to deliver systematic feedback and improve overall service quality. This leads to more consistent service, stronger customer loyalty, and long-term revenue growth. Klaus is ideal for customer service teams and organizations looking to improve their support quality, boost customer satisfaction (CSAT), and streamline their QA processes. It empowers agents with real-time insights to prevent churn, ensure compliance, and deliver high-quality service during live interactions, ultimately fostering a culture of continuous improvement in customer support.