8x8 Contact Center vs Dialpad: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and Dialpad side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
| At a Glance | 8x8 Contact Center | Dialpad |
|---|---|---|
Starts at | Not published | Free plan, paid from $15/user/mo, billed monthly Standard plan |
Category | Customer Support Call Center | Call Center Customer Support |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews |
Free plan | No | Yes |
Watch out for | Workforce Management is an add-on for Contact Center. | SMS overage charges |
Choose 8x8 Contact Center or Dialpad?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
- You work in customer support, not call center
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- You work in call center, not customer support
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Plans and prices: 8x8 Contact Center vs Dialpad
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 Contact Center | No plan prices on file | 8x8.com/products/plans-and-pricing read Sep 30, 2026 |
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 Contact Center pricing and Dialpad pricing.
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
Dialpad
- Higher user rating: 4.2/5 vs 3.6/5
- Has a free plan
What the data shows
On the data below, Dialpad leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Dialpad has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.2/5 from 7,931 reviews for Dialpad).
- Dialpad starts at $15/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and Dialpad compare in 2026?
On the data below, Dialpad leads on higher user rating and a free plan. We do not name an overall winner for this pair. Dialpad has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.2/5 from 7,931 reviews for Dialpad). Dialpad starts at $15/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file. Only Dialpad has a free plan.
What are 8x8 Contact Center and Dialpad used for?
8x8 Contact Center: Cloud contact center with UCaaS. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.
What does 8x8 Contact Center cost vs Dialpad?
8x8 Contact Center has no public paid-plan price on file. Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between 8x8 Contact Center and Dialpad?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. Dialpad's main strength: AI transcription excellent.