Desk365
Claim this toolAI-powered helpdesk software for enhanced productivity and exceptional customer experiences.
From $12/user/mo, billed monthly (free plan available)Positions Desk365 holds among the tools of each category it belongs to (Toolradar data, Nov 2026):
- #1 (joint) rated in AI Assistants, out of 512 tools with 20+ reviews in AI Assistants. Source: Toolradar data, Nov 2026.
- #6 (joint) rated in Workflow Automation, out of 524 tools with 20+ reviews in Workflow Automation. Source: Toolradar data, Nov 2026.
- #2 (joint) rated in Customer Support, out of 173 tools with 20+ reviews in Customer Support. Source: Toolradar data, Nov 2026.
Reviews on G2
24 reviews tracked The Bottom Line
- Price
- From $12/user/mo, billed monthly (free plan available). Compare plans
Key facts
- AI-powered helpdesk integrated with Microsoft Teams and other tools.
- Omnichannel ticket management with AI-driven automation for summaries, KB articles, and drafting.
- Offers extensive customization, SLA monitoring, and robust collaboration features.
Pros
- Deep integration with Microsoft Teams and the Microsoft 365 ecosystem.
- Powerful AI features significantly reduce agent workload and improve response times.
- Omnichannel support ensures customers can reach out through their preferred method.
- Extensive customization options allow the helpdesk to fit specific business needs.
- Offers a free plan and a 'Switch at renewal guarantee' for easy migration.
Cons
- Specific integrations outside of Microsoft ecosystem might require Power Automate connector.
- Advanced AI features are primarily available in higher-tier plans.
- The 'AI Agent add-on' is free for a limited time, implying it will become paid.
What is Desk365?
Desk365 is an AI-powered helpdesk solution designed for teams of all sizes, aiming to enhance agent productivity, automate workflows, and deliver superior customer experiences. It integrates seamlessly within Microsoft Teams and other existing tools, offering an omnichannel approach to ticket management. Customers can raise tickets via Microsoft Teams, email, a dedicated support portal, web widgets, or web forms, ensuring all interactions are captured and managed efficiently in a unified inbox.
The platform leverages advanced AI to simplify workloads by automating repetitive tasks. Its AI Agent learns from historical data and knowledge base articles to generate accurate responses, summarize lengthy ticket discussions, and convert conversations into detailed knowledge base articles. Desk365 also provides robust ticketing features, including SLA monitoring, a comprehensive knowledge base, extensive customization options, and deep integration with the Microsoft ecosystem, including Power Automate and Microsoft 365 Copilot.
Available on: Web, iOS, Android
Data compiled by Toolradar Pricing checked · How we evaluate
Source desk365.io Ratings Across the Web
4.9 (24 reviews)
Desk365 holds an aggregate rating of 4.9 out of 5 from 24 reviews across G2, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Omnichannel Ticketing (Microsoft Teams, Email, Support Portal, Web Widget, Web Form)
- AI Agent (customizable, learns from business data)
- AI-powered Ticket Summarization
- AI-powered Knowledge Base Article Generation
- AI-powered Response Drafting (with translation and grammar check)
- Unified Inbox
- SLA Monitoring and Reminders
- Knowledge Base Management
Pricing Plans
Free TrialPricing checked Nov 10, 2026. Source: desk365.io/pricing, read Nov 10, 2026
| Plan | Price | Details |
|---|---|---|
| STANDARD | $12 / agent/month |
+13 more Show less
|
| PLUS | $22 / agent/month |
+17 more Show less
|
| PREMIUM | $32 / agent/month |
+4 more Show less
|
| Free Plan | Free |
|
Is Desk365 worth the price?
Good value
Desk365 offers a competitive pricing structure, especially with its generous Free Plan managing up to 50 tickets.
This pricing is best for small to medium-sized businesses looking for a scalable and AI-enhanced helpdesk solution.
Hidden Costs & Gotchas
AI Agent add-on is only in PLUS tier.
No clear overage fees for tickets beyond free plan.
Recent pricing updates
Changes we detected on the Desk365 pricing page.
- Plans changed: PLUS went from $20 to $22 per agent a month; PREMIUM added at $32 per agent a month.
Desk365 by the numbers
Toolradar data: Desk365's entry paid plan ($12/user/mo, billed monthly) ranks #2 of 46 (joint) for price among the Customer Support tools with a verified entry price per user, where the median is $25/user/mo. As of Nov 2026.
- #1 (joint) rated in AI Assistants, out of 512 tools with 20+ reviews in AI Assistants. Source: Toolradar data, Nov 2026.
- #6 (joint) rated in Workflow Automation, out of 524 tools with 20+ reviews in Workflow Automation. Source: Toolradar data, Nov 2026.
- #2 (joint) rated in Customer Support, out of 173 tools with 20+ reviews in Customer Support. Source: Toolradar data, Nov 2026.
| Metric | Desk365 | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $12/user/mo, billed monthly | $25/user/mo | #2 of 46 (joint) tools priced per user, verified price |
| Free plan | Yes | 27% have one | n/a |
| Listed as an alternative to | 1 tool | 2 | #175 of 301 (joint) |
| User rating | 4.9/5 (across the web, 24 ratings) | 4.5/5 | #2 of 173 (joint) tools with 20+ reviews |
Listed as an alternative to: #132 on 2026-10-16 to #175 on 2026-11-11 (rank among 301 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Desk365 by the numbers”, Nov 2026.
Reviews
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4.9/5
Across 24 verified user reviews on G2
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Desk365 FAQ
How does Desk365 enhance customer support within Microsoft Teams?
Desk365 integrates directly into Microsoft Teams, allowing customers to raise tickets through the platform and ensuring all interactions are managed efficiently within a unified inbox. This deep integration streamlines communication and ticket management for support teams already using Microsoft Teams.
What kind of user or team is Desk365 best suited for?
Desk365 is designed for customer support teams of all sizes that aim to enhance agent productivity and deliver superior customer experiences. It is particularly beneficial for organizations deeply embedded in the Microsoft ecosystem due to its extensive integrations.
How does Desk365 compare to Chatwoot in terms of integration capabilities?
Desk365 offers deep integration with Microsoft Teams and the broader Microsoft 365 ecosystem, including Power Automate and Microsoft 365 Copilot. While Chatwoot also provides various integrations, Desk365's strength lies in its seamless connectivity within the Microsoft environment.
What are the primary limitations of Desk365 regarding integrations?
Specific integrations outside of the Microsoft ecosystem might require the use of a Power Automate connector. Additionally, some advanced AI features are primarily available in higher-tier plans, which could be a consideration for users on lower plans.
How is Desk365 priced?
Desk365 is available on a free tier, providing access to basic features. For more extensive usage and advanced functionalities, users can opt for paid plans that offer additional features.
Can Desk365 automate responses to common customer inquiries?
Yes, Desk365 leverages its AI Agent to learn from historical data and knowledge base articles, enabling it to generate accurate responses to customer inquiries. This automation significantly reduces agent workload and improves response times.
Which channels can customers use to raise support tickets with Desk365?
Customers can raise tickets through multiple channels, including Microsoft Teams, email, a dedicated support portal, web widgets, or web forms. This omnichannel approach ensures all interactions are captured and managed efficiently within a unified inbox.
How does Desk365 pricing compare with other Customer Support tools?
Desk365's entry paid plan ($12/user/mo, billed monthly) ranks #2 of 46 (joint) for price among the Customer Support tools with a verified entry price per user, where the median is $25/user/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.
Does Desk365 have a promo code or discount code?
As of November 10, 2026, Toolradar has no Desk365 promo code, coupon or discount code on file. Desk365's own pricing page (https://www.desk365.io/pricing, read November 10, 2026) does list a 21-day free trial and a free plan, so you can start without a code. The vendor's page says no credit card is needed to start the trial. Offers change, so confirm the terms at checkout.
Source: desk365.io