Desk365
UnclaimedAI-powered helpdesk software for enhanced productivity and exceptional customer experiences.
Visit WebsiteTL;DR - Desk365
- AI-powered helpdesk integrated with Microsoft Teams and other tools.
- Omnichannel ticket management with AI-driven automation for summaries, KB articles, and drafting.
- Offers extensive customization, SLA monitoring, and robust collaboration features.
Pricing: Free plan available
Best for: Growing teams
4.9/5 across review platforms
Pros & Cons
Pros
- Deep integration with Microsoft Teams and the Microsoft 365 ecosystem.
- Powerful AI features significantly reduce agent workload and improve response times.
- Omnichannel support ensures customers can reach out through their preferred method.
- Extensive customization options allow the helpdesk to fit specific business needs.
- Offers a free plan and a 'Switch at renewal guarantee' for easy migration.
Cons
- Specific integrations outside of Microsoft ecosystem might require Power Automate connector.
- Advanced AI features are primarily available in higher-tier plans.
- The 'AI Agent add-on' is free for a limited time, implying it will become paid.
Ratings Across the Web
4.9(27 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Omnichannel Ticketing (Microsoft Teams, Email, Support Portal, Web Widget, Web Form)AI Agent (customizable, learns from business data)AI-powered Ticket SummarizationAI-powered Knowledge Base Article GenerationAI-powered Response Drafting (with translation and grammar check)Unified InboxSLA Monitoring and RemindersKnowledge Base Management
Pricing Plans
Free TrialFree Plan
$0
- Manage up to 50 tickets per month
STANDARD
$12
- Ticketing Email
- Microsoft Teams
- Support Portal
- Web Form, Web Widget
- Knowledge Base
- Workflow Automation
- SLA Reminders & Escalations
- Canned Responses
- Draft with AI
- Custom Ticket Fields & Status
- Custom Ticket Forms
- Custom Domain
- Custom Roles
- Custom Reports
- Custom Email Templates
- Custom Portal Language
PLUS
$20
- Everything in Standard +
- AI - Summarize Tickets
- AI - Generate KB Article
- Change/Approval Management
- Round Robin Ticket Assignments
- Load Based Ticket Assignments
- Ticket Watchers
- ‘Share To’ Tickets
- Time Tracking
- Tasks To Do
- Advanced Ticket Fields
- Scheduled Exports
- Microsoft Entra ID Sync
- Time Based Automations
- Multiple Dashboards
- Multiple Business Hours
- Multilingual Support Portal
- CSAT Surveys
- Ticket Closure Rules
- AI - Agent add-on
What is Desk365?
Desk365 is an AI-powered helpdesk solution designed for teams of all sizes, aiming to enhance agent productivity, automate workflows, and deliver superior customer experiences. It integrates seamlessly within Microsoft Teams and other existing tools, offering an omnichannel approach to ticket management. Customers can raise tickets via Microsoft Teams, email, a dedicated support portal, web widgets, or web forms, ensuring all interactions are captured and managed efficiently in a unified inbox.
The platform leverages advanced AI to simplify workloads by automating repetitive tasks. Its AI Agent learns from historical data and knowledge base articles to generate accurate responses, summarize lengthy ticket discussions, and convert conversations into detailed knowledge base articles. Desk365 also provides robust ticketing features, including SLA monitoring, a comprehensive knowledge base, extensive customization options, and deep integration with the Microsoft ecosystem, including Power Automate and Microsoft 365 Copilot.
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Desk365 FAQ
What is Desk365?
Desk365 is an AI-powered helpdesk software that helps teams manage customer support tickets across various channels like Microsoft Teams, email, and a support portal. It uses AI to automate tasks, summarize tickets, generate knowledge base articles, and draft responses, aiming to improve agent productivity and customer satisfaction.
How much does Desk365 cost?
Desk365 offers a 'Standard' plan at $12 per month (or $9.12/month with yearly billing) and a 'Plus' plan at $20 per month (or $15.20/month with yearly billing). There is also a free plan available that manages up to 50 tickets per month.
Is Desk365 free?
Yes, Desk365 offers a lifetime free plan that allows managing up to 50 tickets per month, ideal for solopreneurs or personal projects. It also provides a 21-day free trial for its paid plans, with no credit card required.
Who is Desk365 for?
Desk365 is designed for teams of all sizes, from emerging startups to established enterprises, that need an AI-powered helpdesk solution. It is particularly well-suited for organizations heavily invested in the Microsoft ecosystem, as it offers deep integration with Microsoft Teams and Microsoft 365.
Source: desk365.io