8x8 Contact Center vs NICE CXone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and NICE CXone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, NICE CXone leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
NICE CXone
Cloud contact center with omnichannel, WFO, analytics, and AI
Best for you if:
- • You want orchestrates human and AI agents to automate service and augment work, accelerating customer experiences
| At a Glance | 8x8 Contact Center | NICE CXone |
|---|---|---|
Starts at | Not published | From $110/user/mo, billed monthly Omnichannel Suite plan |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.3/5 G2 4.3 · Capterra 4.2 2,311 reviews |
Free plan | No | No |
Watch out for | Workforce Management is an add-on for Contact Center. | Minimum seat requirements often apply |
Choose 8x8 Contact Center or NICE CXone?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
Choose NICE CXone if
- You want orchestrates human and AI agents to automate service and augment work, accelerating customer experiences
- You want unifies an AI-ready data foundation, connected systems, and customer experience on a single cloud platform
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
NICE CXone
Cloud contact center with omnichannel, WFO, analytics, and AI
This platform is best for large enterprises requiring robust, scalable, and AI-powered contact center capabilities.
Watch out
Minimum seat requirements often apply
Strengths
- Pro: Orchestrates human and AI agents to automate service and augment work, accelerating customer experiences.
- Pro: Unifies an AI-ready data foundation, connected systems, and customer experience on a single cloud platform.
- Pro: Offers flexible, usage-based, tiered pricing with monthly billing in arrears and no prepay or surprise charges.
- Pro: Provides seamless integrations through pre-built options, open APIs, and simple tools.
- Pro: Includes industry-specific packages tailored for sectors like banking and insurance, with specialized features and integrations.
Weaknesses
- Con: Specific pricing details for consumption-based AI and session-based charges are not fully transparent without a quote.
- Con: The extensive feature set across multiple suites might be overwhelming for smaller businesses or those with simpler CX needs.
- Con: Relies heavily on AI capabilities, which may require significant data and expertise for optimal implementation and management.
Key features
Plans and prices: 8x8 Contact Center vs NICE CXone
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 Contact Center | No plan prices on file | 8x8.com/products/plans-and-pricing read Sep 30, 2026 |
| NICE CXone |
| nice.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 Contact Center pricing and NICE CXone pricing.
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
NICE CXone
- Higher user rating: 4.3/5 vs 3.6/5
What the data shows
On the data below, NICE CXone leads on higher user rating. We do not name an overall winner for this pair.
- NICE CXone has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.3/5 from 2,311 reviews for NICE CXone).
- NICE CXone starts at $110/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and NICE CXone compare in 2026?
On the data below, NICE CXone leads on higher user rating. We do not name an overall winner for this pair. NICE CXone has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.3/5 from 2,311 reviews for NICE CXone). NICE CXone starts at $110/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
What are 8x8 Contact Center and NICE CXone used for?
8x8 Contact Center: Cloud contact center with UCaaS. NICE CXone: Cloud contact center with omnichannel, WFO, analytics, and AI.
What does 8x8 Contact Center cost vs NICE CXone?
8x8 Contact Center has no public paid-plan price on file. NICE CXone's cheapest paid plan is Omnichannel Suite at $110/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between 8x8 Contact Center and NICE CXone?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. NICE CXone's main strength: orchestrates human and AI agents to automate service and augment work, accelerating customer experiences.