8x8 Contact Center vs RingCentral Contact Center: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and RingCentral Contact Center side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, RingCentral Contact Center leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
RingCentral Contact Center
Omnichannel cloud contact center
Best for you if:
- • You want unified platform combining UCaaS and CCaaS
| At a Glance | 8x8 Contact Center | RingCentral Contact Center |
|---|---|---|
Starts at | Not published | From $75/user/mo, billed monthly Standard plan |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.1/5 G2 4.1 237 reviews |
Free plan | No | No |
Watch out for | Workforce Management is an add-on for Contact Center. | n/a |
Choose 8x8 Contact Center or RingCentral Contact Center?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
Choose RingCentral Contact Center if
- You want unified platform combining UCaaS and CCaaS
- You want extensive omnichannel coverage across voice, chat, email, and social
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
RingCentral Contact Center
Omnichannel cloud contact center
RingCX, starting at $65/agent/month, positions itself as a mid-to-high-range offering for omnichannel contact centers.
Strengths
- Pro: Unified platform combining UCaaS and CCaaS
- Pro: Extensive omnichannel coverage across voice, chat, email, and social
- Pro: Rapid deployment compared to legacy contact center solutions
- Pro: Strong AI capabilities for routing and agent assistance
- Pro: Deep integration with RingCentral MVP phone system
Weaknesses
- Con: Pricing is not publicly disclosed and requires sales engagement
- Con: Can be expensive for smaller teams
- Con: Complex feature set may overwhelm small businesses
- Con: Some advanced features require add-on purchases
- Con: Learning curve for administrators configuring advanced routing
Key features
Plans and prices: 8x8 Contact Center vs RingCentral Contact Center
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 Contact Center | No plan prices on file | 8x8.com/products/plans-and-pricing read Sep 30, 2026 |
| RingCentral Contact Center |
| ringcentral.com/pricing/contact-center.html read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 Contact Center pricing and RingCentral Contact Center pricing.
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
RingCentral Contact Center
- Higher user rating: 4.1/5 vs 3.6/5
What the data shows
On the data below, RingCentral Contact Center leads on higher user rating. We do not name an overall winner for this pair.
- RingCentral Contact Center has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.1/5 from 237 reviews for RingCentral Contact Center).
- RingCentral Contact Center starts at $75/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and RingCentral Contact Center compare in 2026?
On the data below, RingCentral Contact Center leads on higher user rating. We do not name an overall winner for this pair. RingCentral Contact Center has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.1/5 from 237 reviews for RingCentral Contact Center). RingCentral Contact Center starts at $75/user/mo, billed monthly; 8x8 Contact Center has no public paid plan price on file.
What are 8x8 Contact Center and RingCentral Contact Center used for?
8x8 Contact Center: Cloud contact center with UCaaS. RingCentral Contact Center: Omnichannel cloud contact center.
What does 8x8 Contact Center cost vs RingCentral Contact Center?
8x8 Contact Center has no public paid-plan price on file. RingCentral Contact Center's cheapest paid plan is Standard at $75/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between 8x8 Contact Center and RingCentral Contact Center?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. RingCentral Contact Center's main strength: unified platform combining UCaaS and CCaaS.