8x8 Contact Center vs Amazon Connect: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 Contact Center and Amazon Connect side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8 Contact Center
Cloud contact center with UCaaS
Best for you if:
- • You want industry-leading 99.999% financially backed uptime SLA
Amazon Connect
Omnichannel cloud contact center powered by AI
Best for you if:
- • You want true pay-per-use pricing eliminates seat-based licensing costs
| At a Glance | 8x8 Contact Center | Amazon Connect |
|---|---|---|
Starts at | Not published | Not published |
Category | Customer Support Call Center | Customer Support Call Center |
Rating | 3.6/5 Trustpilot 2.8 · G2 4.1 · Capterra 4.3 933 reviews | 4.5/5 Capterra 4.5 · G2 4.4 188 reviews |
Free plan | No | No |
Watch out for | Workforce Management is an add-on for Contact Center. | Storage for call recordings |
Choose 8x8 Contact Center or Amazon Connect?
Choose 8x8 Contact Center if
- You want industry-leading 99.999% financially backed uptime SLA
- You want unified UCaaS and CCaaS on a single platform
Choose Amazon Connect if
- You want true pay-per-use pricing eliminates seat-based licensing costs
- You want enterprise-proven scale backed by Amazon own contact center infrastructure
In-Depth Analysis
8x8 Contact Center
Cloud contact center with UCaaS
It's best for mid-sized to large enterprises requiring integrated communications and advanced contact center capabilities.
Watch out
Workforce Management is an add-on for Contact Center.
Strengths
- Pro: Industry-leading 99.999% financially backed uptime SLA
- Pro: Unified UCaaS and CCaaS on a single platform
- Pro: Comprehensive AI-powered analytics and quality management
- Pro: Global reach with local numbers in 100+ countries
- Pro: Strong integration ecosystem with major CRM and helpdesk tools
Weaknesses
- Con: Contact center pricing is quote-based and not transparent
- Con: Multi-year contracts often required for best pricing
- Con: Advanced features like WFM and speech analytics are add-on modules
- Con: Interface can feel complex for smaller teams
- Con: Onboarding and setup can take weeks for full deployment
Key features
Amazon Connect
Omnichannel cloud contact center powered by AI
Amazon Connect's pay-as-you-go model is generally fair and competitive, especially with no minimum fees or long-term commitments.
Watch out
Storage for call recordings
Strengths
- Pro: True pay-per-use pricing eliminates seat-based licensing costs
- Pro: Enterprise-proven scale backed by Amazon own contact center infrastructure
- Pro: AI capabilities included at no extra charge across all channels
- Pro: Rapid deployment without hardware procurement or telecom contracts
- Pro: Seamless integration with the broader AWS cloud ecosystem
Weaknesses
- Con: Steep learning curve for teams without AWS experience
- Con: Usage-based billing can become unpredictable at high volumes
- Con: Limited out-of-the-box reporting compared to dedicated analytics platforms
- Con: Telephony costs vary by region and add to per-minute charges
- Con: Customization often requires developer resources and AWS expertise
Key features
Key Takeaways
8x8 Contact Center
- Choose if you want cloud contact center with UCaaS
Amazon Connect
- Higher user rating: 4.5/5 vs 3.6/5
What the data shows
On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair.
- Amazon Connect has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.5/5 from 188 reviews for Amazon Connect).
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 Contact Center and Amazon Connect compare in 2026?
On the data below, Amazon Connect leads on higher user rating. We do not name an overall winner for this pair. Amazon Connect has the higher user rating (3.6/5 from 933 reviews for 8x8 Contact Center, 4.5/5 from 188 reviews for Amazon Connect).
What are 8x8 Contact Center and Amazon Connect used for?
8x8 Contact Center: Cloud contact center with UCaaS. Amazon Connect: Omnichannel cloud contact center powered by AI.
What does 8x8 Contact Center cost vs Amazon Connect?
8x8 Contact Center has no public paid-plan price on file. Amazon Connect has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 21, 2026.
What's the main difference between 8x8 Contact Center and Amazon Connect?
8x8 Contact Center's main strength: industry-leading 99.999% financially backed uptime SLA. Amazon Connect's main strength: true pay-per-use pricing eliminates seat-based licensing costs.