Maxdesk

Name: Maxdesk
Brand: Maxdesk
Price: 22 USD

Claimed

Manage support with shared ticketing, no-code automations and per-workspace pricing

From $22/mo flat, billed monthly (free plan available)

Freemium Customer Support Knowledge Base Help Desk

Visit Website

Freemium Visit Website

Tracked since 2026

The Bottom Line

Updated Oct 24, 2026

Best for: Growing support teams at startups, SaaS and ecommerce companies that want a shared help desk without per-seat pricing
Price: From $22/mo flat, billed monthly (free plan available). Compare plans

Key facts

Free plan includes unlimited agents and unlimited tickets
Pro and Elite offer paid tiers per workspace, not per agent
No credit card required to start on the free plan

What is Maxdesk?

Maxdesk is help desk software for customer support teams. It provides shared ticketing with email-to-ticket, SLAs and priorities, no-code automations, reply templates, a knowledge base, reporting and team management. Pricing is per workspace rather than per agent: the free plan includes unlimited agents and tickets, while Pro and Elite, which adds AI features, offer paid tiers. It runs in the browser.

Data compiled by Toolradar Pricing checked Oct 24, 2026 · How we evaluate

Source maxdesk.ai

Key Features

Email-to-ticket with shared ticket queue
SLAs, priorities and no-code automations
Knowledge base, reporting and team management

Pricing Plans

Pricing checked Oct 24, 2026. Source: maxdesk.ai, read Oct 24, 2026

Maxdesk plans and prices, checked October 2026
Plan	Price	Details
Free	Free	Unlimited agents Unlimited tickets within fair usage Email-to-ticket +9 more Show less Basic SLA policies and business hours Limited active no-code automations Templates and knowledge base Roles, groups, and permissions Live dashboard and basic reports Audit trail 3-month rolling data history Email support Ads and Maxdesk branding on outbound emails
Pro	$22 / workspace/mo	Everything in Free Custom logo and brand colors Custom outbound email signature and favicon +6 more Show less Weekly overview digests Advanced reports and export Higher storage and attachment limits 12-month rolling data retention Priority email support No ads, sponsors, or Maxdesk footer
Elite	$107 / workspace/mo	Everything in Pro 24-month rolling data retention 2 AI agents +10 more Show less Up to 5,000 AI responses per month Context-aware conversations AI Copilot and response assistant Live translations Troubleshooting assistant Suggested macros and templates Ticket summaries Sentiment and urgency detection AI usage dashboard Option to buy extra AI response packs

Calculate your cost View full pricing

Is Maxdesk worth the price?

Good value

Maxdesk's pricing is fair and competitive.

The Free tier is generous with unlimited agents and email-to-ticket. Pro at $22/workspace/mo offers excellent value for growing teams needing advanced reports and branding removal.

Elite at $107/workspace/mo includes limited AI agents and responses, reasonable for AI-powered support but possibly costly for high-volume use. Best for small to mid-size support teams.

Full Maxdesk pricing: every plan, hidden costs and alternatives

How Maxdesk's pricing compares

Maxdesk starts at $22/mo flat for the whole organisation. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

Maxdesk

$22/mo flat, whole organisation, billed monthly

Zendesk

$19/mo, billed monthly

Freshdesk

$19/agent/mo, billed monthly

$380/mo for 20 agents

Liveagent

$15/mo, billed monthly

Help Scout

$25/user/mo, billed monthly

$500/mo for 20 users

Groove

$24/user/mo, billed monthly

$480/mo for 20 users

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 24, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99 Free with your review

Review Maxdesk, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

Best Maxdesk Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Zoho Desk Freemium

Customer service software for businesses

4.4

Zendesk Paid

Complete customer service solution

4.3

Freshdesk Paid

Scale support with smart ticketing, automation, and AI

4.4

Liveagent Paid

Unified omnichannel customer support for growing teams

4.0

Help Scout Paid

Customer support for growing teams

4.4

Groove Paid

Help desk software for small businesses

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Maxdesk alternatives 6+ tools ranked, pricing + verdict per pick Maxdesk vs Zoho Desk Head-to-head: features, pricing, who wins Maxdesk vs Zendesk Head-to-head: features, pricing, who wins Maxdesk vs Freshdesk Head-to-head: features, pricing, who wins

Explore More

Maxdesk FAQ

How can a customer support team use Maxdesk to manage incoming inquiries?

Maxdesk converts emails into tickets automatically, allowing agents to handle all requests in a shared inbox. Teams can apply SLAs and priorities to ensure timely responses, and use reply templates for consistent answers.

How does Maxdesk compare to Zendesk in terms of pricing?

Maxdesk charges per workspace instead of per agent, which means teams can add unlimited agents without increasing their base cost. In contrast, Zendesk typically bills per agent, making Maxdesk's model more cost-effective for teams with many support staff.

What trade-offs should teams consider when choosing Maxdesk?

The free plan includes unlimited agents and tickets but lacks AI features, which are only available in the Elite paid tier. Teams that require AI-driven automations or advanced analytics may need to upgrade to a paid plan to access those capabilities.

Which teams benefit most from Maxdesk's per-workspace pricing?

Teams with a high number of agents but a limited budget benefit the most from per-workspace pricing because they can add unlimited agents without extra per-seat fees. This model also suits growing support teams that want predictable costs regardless of headcount.

How is Maxdesk priced?

Maxdesk uses per-workspace pricing rather than per-agent. A free plan provides unlimited agents and tickets with essential features, and paid plans named Pro and Elite offer more usage, additional features, and AI capabilities.

Can Maxdesk automate repetitive support tasks without coding?

Yes, Maxdesk includes no-code automations that let teams set up rules to trigger actions like ticket assignment or automatic replies. This reduces manual work and speeds up response times without requiring programming skills.

Does Maxdesk include a knowledge base for self-service?

Yes, Maxdesk has a built-in knowledge base where teams can create and publish help articles. This allows customers to find answers independently, reducing the number of incoming tickets.

How does Maxdesk ensure urgent tickets are handled quickly?

Maxdesk supports setting ticket priorities and configuring SLAs to define response and resolution targets. This helps teams automatically flag high-importance requests and track compliance with service agreements.

Source: maxdesk.ai

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide