EvaluAgent
Claim this toolContact center QA software that auto-scores conversations and powers agent coaching.
From $35/moVisit WebsitePaidVisit Website
Tracked since2026
The Bottom Line
- Price
- From $35/mo. Compare plans
Key facts
- AutoQM automatically scores 100% of contact center conversations and feeds results into coaching workflows.
- Human-agent plans start at $35/user/month (AutoQM & Improvement) or $65/user/month (adds conversation intelligence).
- AI Agent Observability monitors AI-handled conversations; priced separately on a per-conversation/consumption basis.
Pros
- Publishes per-seat starting prices ($35 and $65/user/month) rather than requiring a quote for its core plans
- Covers both human-agent QA and AI-agent conversation observability in one platform
- Broad CCaaS/CRM integration coverage
Cons
- Consumption-based AI-agent pricing and volume discounts are not published and require a sales quote
- Higher-value features (sentiment analytics, predictive VoC, vulnerability detection) are gated to the $65/user/month tier
What is EvaluAgent?
EvaluAgent is a quality assurance and performance-improvement platform for contact centers. Its AutoQM feature automatically scores 100% of customer conversations, replacing manual sample-based QA reviews, and ties results into coaching workflows for agents. An AI Agent Observability capability monitors AI-handled conversations for hallucinations, missed intents and sentiment trends. The platform integrates with major CCaaS systems including Genesys, Five9, NICE CXone and Amazon Connect, and with CRMs such as Salesforce and Zendesk, across phone, chat and email channels. EvaluAgent is aimed at contact center directors, QA managers, team leaders, IT teams and BPOs that need to monitor and coach both human agents and AI agents at scale. It is priced per user per month for human-agent plans, starting at $35, with a higher tier adding conversation intelligence, and separate consumption-based pricing for AI-agent conversation volumes.
Key Features
- Automated QA scoring of 100% of conversations (AutoQM)
- Custom scorecards and coaching workflows
- AI Agent Observability for hallucination and missed-intent detection
- Sentiment analytics and predictive voice-of-customer metrics
- Reason-for-contact detection and conversation summarization
- Integrations with Genesys, Five9, NICE CXone, Amazon Connect, Salesforce, Zendesk
- SSO/MFA and dedicated customer success manager (paid tiers)
Pricing Plans
Pricing checked Oct 6, 2026
| Plan | Price | Details |
|---|---|---|
| AutoQM & Improvement | $35/month |
+1 moreShow less
|
| AutoQM + Conversation Intelligence | $65/month |
+1 moreShow less
|
Is EvaluAgent worth the price?
Good value
EvaluAgent's pricing is fair and competitive for contact center QA software.
At $35/agent/month for AutoQM & Improvement, it undercuts many enterprise solutions while delivering automated QA on 100% of conversations and coaching workflows. The $65 tier adds valuable conversation intelligence, making it a strong choice for teams that want both quality assurance and customer insight without per-seat minimums or hidden fees.
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EvaluAgent FAQ
How much does EvaluAgent cost?
Human-agent plans start at $35 per user/month for AutoQM & Improvement, and $65 per user/month for AutoQM + Conversation Intelligence. AI-agent conversations are priced separately on a consumption basis; contact sales for a quote.
Does EvaluAgent work with my CCaaS platform?
EvaluAgent integrates with major CCaaS platforms including Genesys, Five9, NICE CXone and Amazon Connect, as well as CRMs like Salesforce and Zendesk.
Source: evaluagent.com