MiaRec
UnclaimedAI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
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TL;DR - MiaRec
- Automates 100% of call quality assurance using AI and customizable scorecards.
- Provides AI-driven CX and Revenue Intelligence from all customer conversations.
- Features 'Ask AI' for natural language querying of data to uncover insights and recommendations.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Automates 100% of QA, significantly reducing manual review time and costs.
- Provides deep insights into both customer experience and sales performance from conversations.
- Ask AI feature allows for quick, natural language querying of data, eliminating the need for complex reports or data analysts.
- Offers flexible intelligence options (CX, Revenue, or both) to align with specific business priorities.
- Integrates with top CCaaS providers for unified platform functionality.
Cons
- Pricing is per user per month, which may become costly for very large contact centers.
- Specific integration partners are mentioned but a comprehensive list is not readily available.
- Requires an initial exploration call and solution overview before go-live, indicating a potentially longer setup process.
Key Features
AI Auto QA with customizable scorecardsAI Call Summary generationAsk AI for natural language data queryingAutomatic Call Reason identificationAutomatic Call Outcome taggingCX Intelligence (CSAT, NPS, NES tracking, churn risk detection)Revenue Intelligence (buying signals, sales lost reasons, deal insights)Dashboards & Reporting
Pricing Plans
Miarec Platform & Auto QA
Contact us
- Scale performance without scaling headcount
- Cut QA review time by up to 90%
- Reduce agent ramp time by up to 50%
- Reduce agent attrition with fair, consistent, unbiased feedback
- Improve agent performance consistency across teams
- Automatically surface coaching needs by behavior
- Eliminate inconsistent scoring across QA teams
- Track improvement trends over time
- Ensure policy and compliance behaviors are followed
- Coach more agents without adding more managers
Customer Experience (CX) Intelligence
$99/user per month
- Measure CSAT, NPS, and Effort automatically — without surveys
- Increase First Call Resolution and reduce repeat contacts
- Detect emerging CX issues before they escalate
- Identify top call drivers and broken processes
- Improve self-service using real customer call reasons
- Deliver consistent, empathetic support at scale
- Flag at-risk customers early to prevent churn
Revenue Intelligence
$129+/user per month
- Identify and reduce missed up/cross-sell opportunities
- Quantify revenue leakage from unconverted deals
- Measure sales follow-through and next-step consistency
- Automate coaching and performance feedback
- Identify key topics/agents for targeted coaching
- Reveal why deals are lost and where execution breaks down
- Identify top sales objections and tailor enablement content
- Benchmark sales urgency and follow-up across teams
- Detect high-intent leads and prioritize high-value prospects
- Analyze buying signals to improve lead scoring accuracy
- Track deal flow and drop-offs by sales stage
About MiaRec
By Toolradar Team·
MiaRec is an advanced AI-powered conversation intelligence platform designed for contact centers to gain complete visibility into customer interactions across all channels. It unifies automated quality evaluation (Auto QA), insights, and reporting to drive both Customer Experience (CX) and Revenue Intelligence. By analyzing 100% of conversations, MiaRec helps organizations understand the 'why' behind performance metrics, identify root causes, and uncover actionable insights.
The platform offers capabilities like Auto QA with customizable scorecards, automatic call reason and outcome identification, and AI Call Summaries. Its flagship feature, Ask AI, acts as an AI data analyst, allowing users to query their conversation data in natural language to instantly surface trends, root causes, and recommendations. MiaRec is ideal for CX leaders, sales leaders, support teams, and RevOps teams looking to reduce churn, improve close rates, scale performance without scaling headcount, and transform their contact center into a center of excellence.
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MiaRec FAQ
How does MiaRec's 'Ask AI' feature differ from standard reporting dashboards for analyzing call data?
Ask AI goes beyond traditional dashboards by allowing users to ask complex questions in natural language, like 'What are the main reasons customers aren’t completing their purchases?'. It then provides evidence-based answers, uncovers root causes, identifies trends, and suggests actionable next steps, complete with supporting evidence and visual insights, without requiring users to build custom reports or have data analyst expertise.
Can MiaRec automatically identify specific sales-related events like buying signals or objections within customer conversations?
Yes, MiaRec's Revenue Intelligence capabilities are designed to uncover buying signals, objection patterns, and deal drivers hidden within conversations. It helps identify why deals are won or lost, improve sales consistency, and strengthen forecasting accuracy by providing objective, conversation-based insights.
How does MiaRec ensure data privacy and compliance when analyzing sensitive customer interactions?
MiaRec includes an Auto Data Redaction add-on that automatically and accurately removes sensitive, personal information such as card numbers, SSNs, and emails from both audio files and transcripts. This allows teams to analyze conversations safely without exposing PII/PCI/PHI, ensuring compliance and data security.
What is the purpose of the 'AI Playground' feature, and how can it be used by contact center teams?
The AI Playground provides a secure environment for users to safely test and refine fully customized AI prompts on their own data. This allows teams to experiment with and optimize AI models for specific use cases or custom insights without affecting live workflows or the accuracy of ongoing analysis.
Beyond standard CSAT and NPS, can MiaRec track custom customer experience metrics relevant to a specific business?
Yes, MiaRec allows for the creation of Custom Insights. This add-on enables the automatic conversion of all contact center conversations into specific, business-defined KPIs and reports. Users can track, alert, and act on signals that are most critical for their unique business goals, using completely flexible prompts and custom AI tasks.
How does MiaRec help reduce agent ramp time and attrition in contact centers?
MiaRec helps reduce agent ramp time by automatically surfacing coaching needs based on agent behavior and improving performance consistency across teams. It also contributes to lower agent attrition by providing fair, consistent, and unbiased feedback through automated evaluations, which can lead to more effective coaching and development.
Source: miarec.com