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MiaRec

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AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.

Call CenterAnalyticsCustomer SupportRevenue Intelligence
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Reviews onG2
1 review tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Automates 100% of QA, significantly reducing manual review time and costs.

Biggest con

Pricing is per user per month, which may become costly for very large contact centers.

TL;DR - MiaRec

  • Automates 100% of call quality assurance using AI and customizable scorecards.
  • Provides AI-driven CX and Revenue Intelligence from all customer conversations.
  • Features 'Ask AI' for natural language querying of data to uncover insights and recommendations.
Pricing: Paid only
Best for: Enterprises & pros

What is MiaRec?

Editorial review
MiaRec is an advanced AI-powered conversation intelligence platform designed for contact centers to gain complete visibility into customer interactions across all channels. It unifies automated quality evaluation (Auto QA), insights, and reporting to drive both Customer Experience (CX) and Revenue Intelligence. By analyzing 100% of conversations, MiaRec helps organizations understand the 'why' behind performance metrics, identify root causes, and uncover actionable insights. The platform offers capabilities like Auto QA with customizable scorecards, automatic call reason and outcome identification, and AI Call Summaries. Its flagship feature, Ask AI, acts as an AI data analyst, allowing users to query their conversation data in natural language to instantly surface trends, root causes, and recommendations. MiaRec is ideal for CX leaders, sales leaders, support teams, and RevOps teams looking to reduce churn, improve close rates, scale performance without scaling headcount, and transform their contact center into a center of excellence.

Available on: Web

how we evaluateSourcemiarec.com ↗

Pros & Cons

Pros

  • Automates 100% of QA, significantly reducing manual review time and costs.
  • Provides deep insights into both customer experience and sales performance from conversations.
  • Ask AI feature allows for quick, natural language querying of data, eliminating the need for complex reports or data analysts.
  • Offers flexible intelligence options (CX, Revenue, or both) to align with specific business priorities.
  • Integrates with top CCaaS providers for unified platform functionality.

Cons

  • Pricing is per user per month, which may become costly for very large contact centers.
  • Specific integration partners are mentioned but a comprehensive list is not readily available.
  • Requires an initial exploration call and solution overview before go-live, indicating a potentially longer setup process.

Ratings Across the Web

5(1 reviews)

MiaRec holds an aggregate rating of 5 out of 5 from 1 reviews across G2, last checked March 19, 2026.

G21 reviews
5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

AI Auto QA with customizable scorecardsAI Call Summary generationAsk AI for natural language data queryingAutomatic Call Reason identificationAutomatic Call Outcome taggingCX Intelligence (CSAT, NPS, NES tracking, churn risk detection)Revenue Intelligence (buying signals, sales lost reasons, deal insights)Dashboards & Reporting

Pricing Plans

Pricing checked Aug 21, 2026

Miarec Platform & Auto QA

Contact us

  • Scale performance without scaling headcount
  • Cut QA review time by up to 90%
  • Reduce agent ramp time by up to 50%
  • Reduce agent attrition with fair, consistent, unbiased feedback
  • Improve agent performance consistency across teams
  • Automatically surface coaching needs by behavior
  • Eliminate inconsistent scoring across QA teams
  • Track improvement trends over time

Customer Experience (CX) Intelligence

$99 / user per month

  • Measure CSAT, NPS, and Effort automatically — without surveys
  • Increase First Call Resolution and reduce repeat contacts
  • Detect emerging CX issues before they escalate
  • Identify top call drivers and broken processes
  • Improve self-service using real customer call reasons
  • Deliver consistent, empathetic support at scale
  • Flag at-risk customers early to prevent churn

Revenue Intelligence

$129+ / user per month

  • Identify and reduce missed up/cross-sell opportunities
  • Quantify revenue leakage from unconverted deals
  • Measure sales follow-through and next-step consistency
  • Automate coaching and performance feedback
  • Identify key topics/agents for targeted coaching
  • Reveal why deals are lost and where execution breaks down
  • Identify top sales objections and tailor enablement content
  • Benchmark sales urgency and follow-up across teams
Calculate your costView full pricing

Is MiaRec worth the price?

75/100

MiaRec's pricing structure is somewhat opaque for its core 'Platform & Auto QA' tier, requiring a 'Contact us' inquiry, which can deter smaller businesses.

The 'Customer Experience (CX) Intelligence' at $99/user per month and 'Revenue Intelligence' at $129+/user per month are competitive for enterprise-grade conversational AI, but might be considered expensive for SMBs. This pricing is best suited for medium to large contact centers and sales organizations seeking advanced AI capabilities.

Hidden Costs & Gotchas

Potential high minimum seat requirements

Integration fees for existing CRMs/CCaaS

Onboarding and professional services costs

Higher pricing for 'Platform & Auto QA' tier

How MiaRec Compares to Competitors

Compared to competitors like Observe.AI, which often starts around $100-$150/user/month for similar features, MiaRec's CX Intelligence at $99/user/month is competitive. However, platforms like Gong.io or Chorus.ai for revenue intelligence can range from $150-$250+/user/month, making MiaRec's $129+/user/month a potentially more cost-effective option for sales analytics, depending on the exact feature set included in the base price.

How MiaRec's pricing compares

At $129/mo, MiaRec is the most premium of its 2 direct competitors.

Enchant
$5
Dialpad
$15
MiaRec
$129

Entry paid plan, monthly. Pricing checked Aug 21, 2026.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

MiaRec vs DialpadHead-to-head: features, pricing, who winsMiaRec vs Observe.aiHead-to-head: features, pricing, who winsMiaRec vs RingCentral Contact CenterHead-to-head: features, pricing, who wins

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MiaRec FAQ

How does MiaRec help contact centers improve customer experience?

MiaRec enhances customer experience by providing complete visibility into customer interactions across all channels and unifying automated quality evaluation, insights, and reporting. It analyzes 100% of conversations to identify root causes and actionable insights, helping organizations understand the 'why' behind performance metrics.

Which teams benefit most from using MiaRec?

MiaRec is ideal for CX leaders, sales leaders, support teams, and RevOps teams. These teams can leverage the platform to reduce churn, improve close rates, and scale performance without increasing headcount, transforming their contact center into a center of excellence.

How does MiaRec compare to Observe.ai for contact center analytics?

MiaRec, like Observe.ai, offers AI-powered conversation intelligence for contact centers, but MiaRec emphasizes its Ask AI feature which allows natural language querying of data. This feature helps users instantly surface trends and recommendations without needing complex reports or data analysts, providing deep insights into both customer experience and sales performance.

What kind of limitations should potential buyers consider for MiaRec?

Potential buyers should note that MiaRec's pricing is per user per month, which could become costly for very large contact centers. Additionally, a comprehensive list of specific integration partners is not readily available, and the setup process involves an initial exploration call and solution overview before go-live.

How is MiaRec priced?

MiaRec is a paid product and does not offer a permanently free tier. Its pricing model is based on a per user per month subscription.

Can MiaRec automatically identify reasons for customer calls?

Yes, MiaRec offers automatic call reason and outcome identification as part of its capabilities. This feature helps contact centers quickly understand the primary purpose and resolution of customer interactions.

How does the Ask AI feature function within MiaRec?

The Ask AI feature acts as an AI data analyst, enabling users to query their conversation data using natural language. This allows for instant surfacing of trends, root causes, and recommendations, eliminating the need for complex reports or dedicated data analysts.

Source: miarec.com

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