MiaRec

Name: MiaRec
Brand: MiaRec
Price: 99 USD

Claim this tool

AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.

From $99/user/mo, billed monthly

Paid Customer Support Call Center Analytics Revenue Intelligence

Visit Website

Paid Visit Website

Reviews on G2

1 review tracked

The Bottom Line

Updated Oct 24, 2026

Price: From $99/user/mo, billed monthly. Compare plans

Key facts

Automates 100% of call quality assurance using AI and customizable scorecards.
Provides AI-driven CX and Revenue Intelligence from all customer conversations.
Features 'Ask AI' for natural language querying of data to uncover insights and recommendations.

Pros

Automates 100% of QA, significantly reducing manual review time and costs.
Provides deep insights into both customer experience and sales performance from conversations.
Ask AI feature allows for quick, natural language querying of data, eliminating the need for complex reports or data analysts.
Offers flexible intelligence options (CX, Revenue, or both) to align with specific business priorities.
Integrates with top CCaaS providers for unified platform functionality.

Cons

Pricing is per user per month, which may become costly for very large contact centers.
Specific integration partners are mentioned but a comprehensive list is not readily available.
Requires an initial exploration call and solution overview before go-live, indicating a potentially longer setup process.

What is MiaRec?

MiaRec is an advanced AI-powered conversation intelligence platform designed for contact centers to gain complete visibility into customer interactions across all channels. It unifies automated quality evaluation (Auto QA), insights, and reporting to drive both Customer Experience (CX) and Revenue Intelligence. By analyzing 100% of conversations, MiaRec helps organizations understand the 'why' behind performance metrics, identify root causes, and uncover actionable insights. The platform offers capabilities like Auto QA with customizable scorecards, automatic call reason and outcome identification, and AI Call Summaries. Its flagship feature, Ask AI, acts as an AI data analyst, allowing users to query their conversation data in natural language to instantly surface trends, root causes, and recommendations. MiaRec is ideal for CX leaders, sales leaders, support teams, and RevOps teams looking to reduce churn, improve close rates, scale performance without scaling headcount, and transform their contact center into a center of excellence.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 24, 2026 · How we evaluate

Source miarec.com

Ratings Across the Web

5 (1 reviews)

MiaRec holds an aggregate rating of 5 out of 5 from 1 reviews across G2, last checked March 19, 2026.

G2 1 reviews

5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

AI Auto QA with customizable scorecards
AI Call Summary generation
Ask AI for natural language data querying
Automatic Call Reason identification
Automatic Call Outcome tagging
CX Intelligence (CSAT, NPS, NES tracking, churn risk detection)
Revenue Intelligence (buying signals, sales lost reasons, deal insights)
Dashboards & Reporting

Pricing Plans

Pricing checked Oct 24, 2026. Source: miarec.com/pricing, read Oct 24, 2026

MiaRec plans and prices, checked October 2026
Plan	Price	Details
Miarec Platform & Auto QA	Contact us	Scale performance without scaling headcount Cut QA review time by up to 90% Reduce agent ramp time by up to 50% +7 more Show less Reduce agent attrition with fair, consistent, unbiased feedback Improve agent performance consistency across teams Automatically surface coaching needs by behavior Eliminate inconsistent scoring across QA teams Track improvement trends over time Ensure policy and compliance behaviors are followed Coach more agents without adding more managers
Customer Experience (CX) Intelligence	$99 / user per month	Measure CSAT, NPS, and Effort automatically, without surveys Increase First Call Resolution and reduce repeat contacts Detect emerging CX issues before they escalate +4 more Show less Identify top call drivers and broken processes Improve self-service using real customer call reasons Deliver consistent, empathetic support at scale Flag at-risk customers early to prevent churn
Revenue Intelligence	$129+ / user per month	Identify and reduce missed up/cross-sell opportunities Quantify revenue leakage from unconverted deals Measure sales follow-through and next-step consistency +8 more Show less Automate coaching and performance feedback Identify key topics/agents for targeted coaching Reveal why deals are lost and where execution breaks down Identify top sales objections and tailor enablement content Benchmark sales urgency and follow-up across teams Detect high-intent leads and prioritize high-value prospects Analyze buying signals to improve lead scoring accuracy Track deal flow and drop-offs by sales stage

Calculate your cost View full pricing

Is MiaRec worth the price?

Good value

MiaRec's pricing structure is somewhat opaque for its core 'Platform & Auto QA' tier, requiring a 'Contact us' inquiry, which can deter smaller businesses.

The 'Customer Experience (CX) Intelligence' at $99/user per month and 'Revenue Intelligence' at $129+/user per month are competitive for enterprise-grade conversational AI, but might be considered expensive for SMBs. This pricing is best suited for medium to large contact centers and sales organizations seeking advanced AI capabilities.

Hidden Costs & Gotchas

Potential high minimum seat requirements

Onboarding and professional services costs

Full MiaRec pricing: every plan, hidden costs and alternatives

How MiaRec's pricing compares

At $99/user/mo, billed monthly, MiaRec is the most premium of its 3 comparable direct competitors.

Dialpad

$15

Enchant

$20

RingCentral Contact Center

$75

MiaRec

$99

Entry paid plan, monthly price, per user, billed monthly. Pricing checked Oct 24, 2026.

MiaRec by the numbers

Toolradar data: MiaRec's entry paid plan ($99/user/mo, billed monthly) ranks #12 of 12 for price among the Call Center tools with a verified entry price per user, where the median is $49.50/user/mo. As of Oct 2026.

MiaRec compared with 56 Call Center tools on Toolradar, as of Oct 2026
Metric	MiaRec	Peer median	Position (1 is best)
Entry paid plan	$99/user/mo, billed monthly	$49.50/user/mo	#12 of 12 tools priced per user, verified price
Free plan	No	14% have one	n/a
Listed as an alternative to	5 tools	3	#20 of 56 (joint)

Listed as an alternative to: #16 on 2026-10-16 to #20 on 2026-10-31 (rank among 56 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Call Center data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “MiaRec by the numbers”, Oct 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99 Free with your review

Review MiaRec, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

Best MiaRec Alternatives

Top alternatives based on features, pricing, and user needs.

Dialpad Freemium

AI-powered Contact Center and Unified Communications platform for customer service and sales.

4.2

Observe.ai Paid

AI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.

4.6

RingCentral Contact Center Paid

Omnichannel cloud contact center

4.1

Enchant Paid

Omnichannel customer service software with AI assistance for efficient team collaboration.

4.8

Google Cloud Contact Center AI Paid

AI-powered contact center platform

4.3

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

MiaRec vs Dialpad Head-to-head: features, pricing, who wins MiaRec vs Observe.ai Head-to-head: features, pricing, who wins MiaRec vs RingCentral Contact Center Head-to-head: features, pricing, who wins

Explore More

MiaRec FAQ

How does MiaRec help contact centers improve customer experience?

MiaRec enhances customer experience by providing complete visibility into customer interactions across all channels and unifying automated quality evaluation, insights, and reporting. It analyzes 100% of conversations to identify root causes and actionable insights, helping organizations understand the 'why' behind performance metrics.

Which teams benefit most from using MiaRec?

MiaRec is ideal for CX leaders, sales leaders, support teams, and RevOps teams. These teams can leverage the platform to reduce churn, improve close rates, and scale performance without increasing headcount, transforming their contact center into a center of excellence.

How does MiaRec compare to Observe.ai for contact center analytics?

MiaRec, like Observe.ai, offers AI-powered conversation intelligence for contact centers, but MiaRec emphasizes its Ask AI feature which allows natural language querying of data. This feature helps users instantly surface trends and recommendations without needing complex reports or data analysts, providing deep insights into both customer experience and sales performance.

What kind of limitations should potential buyers consider for MiaRec?

Potential buyers should note that MiaRec's pricing is per user per month, which could become costly for very large contact centers. Additionally, a comprehensive list of specific integration partners is not readily available, and the setup process involves an initial exploration call and solution overview before go-live.

How is MiaRec priced?

MiaRec is a paid product and does not offer a permanently free tier. Its pricing model is based on a per user per month subscription.

Can MiaRec automatically identify reasons for customer calls?

Yes, MiaRec offers automatic call reason and outcome identification as part of its capabilities. This feature helps contact centers quickly understand the primary purpose and resolution of customer interactions.

How does the Ask AI feature function within MiaRec?

The Ask AI feature acts as an AI data analyst, enabling users to query their conversation data using natural language. This allows for instant surfacing of trends, root causes, and recommendations, eliminating the need for complex reports or dedicated data analysts.

How does MiaRec pricing compare with other Call Center tools?

MiaRec's entry paid plan ($99/user/mo, billed monthly) ranks #12 of 12 for price among the Call Center tools with a verified entry price per user, where the median is $49.50/user/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Oct 2026.

Source: miarec.com

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide