Velaris

Name: Velaris
Brand: Velaris

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The intelligent platform for Customer Success and Post-Sales, powered by AI.

Paid plans only

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Tracked since 2026

The Bottom Line

Updated Oct 2, 2026

Price: Paid plans only. Compare plans

Key facts

AI-powered platform for complete customer visibility and post-sales management.
Predicts churn and expansion using AI-enriched health scores and conversation intelligence.
Automates personalized customer journeys and provides data-driven insights for strategic planning.

Pros

Provides complete visibility of customer data in one platform.
Leverages AI to proactively predict churn and identify expansion opportunities.
Automates low-touch workflows and personalized customer journeys.
Reduces manual data hunting and spreadsheet reliance for reporting.
Offers customizable health scores and reporting to fit specific business needs.

Cons

Pricing information is not publicly available, requiring a demo request.
Requires integration with existing tools for full functionality.
The platform's advanced AI features may have a learning curve for some users.

What is Velaris?

Velaris is an AI-native customer success platform designed to help post-sales teams gain complete visibility over their customers and processes, predict churn and expansion, and orchestrate personalized customer journeys. It consolidates scattered customer information, communications, activities, and deals into a single view, eliminating the need to switch between multiple systems. The platform leverages AI to provide predictive intelligence, including AI-enriched health scores, conversation intelligence, and sentiment analysis, to alert teams to risks and opportunities in real-time. It also offers holistic analysis through customizable dashboards and trend analysis, enabling data-driven decisions and proving impact without manual data hunting. Velaris is built for customer success leaders, managers, and teams looking to multiply their impact by augmenting their efforts with intelligent systems, allowing them to focus on strategy, relationships, and results.

Available on: Web

Data compiled by Toolradar Pricing checked Oct 2, 2026 · How we evaluate

Source velaris.io

Key Features

AI Account Intelligence for historical overviews
Customer 360 view with communications, activities, and deals
Configurable AI-enriched Health Scores
Conversation Intelligence (AI) for risk/opportunity analysis
Sentiment Scores (AI) from call transcripts and communications
Customizable Native Dashboards and Trend Analysis
Cross-tool and LLM automation with Velaris Bridge
Visual Workflow Builder for comms, alerts, and data enrichment

Pricing Plans

Pricing checked Oct 2, 2026. Source: velaris.io/pricing, read Oct 2, 2026

Velaris plans and prices, checked October 2026
Plan	Price	Details
License	Contact us	5 users Unlimited viewers Accounts, contacts and organizations +13 more Show less Customer 360 3 custom objects Account summary (AI) Health scores Surveys Reporting dashboards Conversation analysis (AI) Sentiment scores (AI) Automations Email campaigns Playbooks Success Plans Task manager

View full pricing

Is Velaris worth the price?

Fair value

The 'Contact us' pricing model often suggests a higher-end solution, likely putting it in the expensive category for smaller businesses.

This approach is best for enterprises with complex needs and larger budgets.

Full Velaris pricing: every plan, hidden costs and alternatives

Velaris by the numbers

Velaris compared with 46 Customer Success tools on Toolradar, as of Nov 2026
Metric	Velaris	Peer median	Position (1 is best)
Free plan	No	7 of 46 have one	n/a
Listed as an alternative to	2 tools	1	#16 of 46 (joint)

Listed as an alternative to: #16 on 2026-10-16 to #16 on 2026-11-02 (rank among 46 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All Customer Success data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Velaris by the numbers”, Nov 2026.

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Best Velaris Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Gainsight Paid

Unify customer data, predict churn, and automate success

4.5

Custify Paid

Proactively manage customers, ensure success in real-time, and reduce churn with a unified platform.

4.8

Totango Paid

Drive customer outcomes and growth with automated success programs

4.3

Vitally Paid

Retain and grow accounts with unified customer health

4.3

ClientSuccess Paid

Simple, powerful software to reduce churn and increase customer revenue.

4.3

HockeyStack Paid

AI-powered GTM intelligence and automation for B2B marketing, sales, and RevOps teams.

4.6

See all analytics tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Velaris alternatives 6+ tools ranked, pricing + verdict per pick Velaris vs Gainsight Head-to-head: features, pricing, who wins Velaris vs Custify Head-to-head: features, pricing, who wins Velaris vs Totango Head-to-head: features, pricing, who wins

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Velaris FAQ

How does Velaris help post-sales teams manage customer relationships?

Velaris consolidates scattered customer information, communications, activities, and deals into a single view, which helps post-sales teams gain complete visibility over their customers and processes. This allows teams to orchestrate personalized customer journeys without needing to switch between multiple systems.

Which teams benefit most from using Velaris?

Velaris is built for customer success leaders, managers, and teams who aim to multiply their impact by augmenting their efforts with intelligent systems. It helps them focus on strategy, relationships, and results by providing predictive intelligence and automating workflows.

How does Velaris compare to Gainsight in terms of functionality?

Velaris, like Gainsight, is a customer success platform, but Velaris specifically highlights its AI-native approach to provide predictive intelligence, including AI-enriched health scores and conversation intelligence. It focuses on consolidating customer data and automating personalized customer journeys to predict churn and expansion.

What kind of data analysis does Velaris provide?

Velaris offers holistic analysis through customizable dashboards and trend analysis, enabling data-driven decisions. It also provides AI-enriched health scores, conversation intelligence, and sentiment analysis to alert teams to risks and opportunities in real-time.

Does Velaris include a free tier?

Velaris is a paid product and does not offer a permanently free tier. Pricing information is not publicly available and requires a demo request to obtain.

What are the main limitations of Velaris?

One limitation is that pricing information is not publicly available, requiring a demo request. Additionally, the platform requires integration with existing tools for full functionality, and its advanced AI features may present a learning curve for some users.

How does Velaris use AI to support customer success?

Velaris leverages AI to provide predictive intelligence, including AI-enriched health scores, conversation intelligence, and sentiment analysis, to proactively alert teams to risks and opportunities. This helps in predicting churn and identifying expansion opportunities in real-time.

Source: velaris.io

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