Velaris
UnclaimedThe intelligent platform for Customer Success and Post-Sales, powered by AI.
Visit WebsitePaidVisit Website
TL;DR - Velaris
- AI-powered platform for complete customer visibility and post-sales management.
- Predicts churn and expansion using AI-enriched health scores and conversation intelligence.
- Automates personalized customer journeys and provides data-driven insights for strategic planning.
Pricing: Paid only
Best for: Enterprises & pros
What is Velaris?
Velaris is an AI-native customer success platform designed to help post-sales teams gain complete visibility over their customers and processes, predict churn and expansion, and orchestrate personalized customer journeys. It consolidates scattered customer information, communications, activities, and deals into a single view, eliminating the need to switch between multiple systems.
The platform leverages AI to provide predictive intelligence, including AI-enriched health scores, conversation intelligence, and sentiment analysis, to alert teams to risks and opportunities in real-time. It also offers holistic analysis through customizable dashboards and trend analysis, enabling data-driven decisions and proving impact without manual data hunting. Velaris is built for customer success leaders, managers, and teams looking to multiply their impact by augmenting their efforts with intelligent systems, allowing them to focus on strategy, relationships, and results.
Available on: Web
Pros & Cons
Pros
- Provides complete visibility of customer data in one platform.
- Leverages AI to proactively predict churn and identify expansion opportunities.
- Automates low-touch workflows and personalized customer journeys.
- Reduces manual data hunting and spreadsheet reliance for reporting.
- Offers customizable health scores and reporting to fit specific business needs.
Cons
- Pricing information is not publicly available, requiring a demo request.
- Requires integration with existing tools for full functionality.
- The platform's advanced AI features may have a learning curve for some users.
Key Features
AI Account Intelligence for historical overviewsCustomer 360 view with communications, activities, and dealsConfigurable AI-enriched Health ScoresConversation Intelligence (AI) for risk/opportunity analysisSentiment Scores (AI) from call transcripts and communicationsCustomizable Native Dashboards and Trend AnalysisCross-tool and LLM automation with Velaris BridgeVisual Workflow Builder for comms, alerts, and data enrichment
Pricing Plans
Pricing checked Aug 2, 2026
License
Contact us
- 5 users
- Unlimited viewers
- Accounts, contacts and organizations
- Customer 360
- 3 custom objects
- Account summary (AI)
- Health scores
- Surveys
- Reporting dashboards
- Conversation analysis (AI)
- Sentiment scores (AI)
- Automations
- Email campaigns
- Playbooks
- Success Plans
- Task manager
Reviews
Be the first to review Velaris
Your take helps the next buyer. Verified LinkedIn reviewers get a badge.
Write a reviewBest Velaris Alternatives
Top alternatives based on features, pricing, and user needs.
GainsightPaid
Unify customer data, predict churn, and automate success
CustifyPaid
Proactively manage customers, ensure success in real-time, and reduce churn with a unified platform.
TotangoPaid
Drive customer outcomes and growth with automated success programs
VitallyPaid
Retain and grow accounts with unified customer health
ClientSuccessPaid
Simple, powerful software to reduce churn and increase customer revenue.
HockeyStackPaid
AI-powered GTM intelligence and automation for B2B marketing, sales, and RevOps teams.
Explore More
Velaris FAQ
How does Velaris help post-sales teams manage customer relationships?
Velaris consolidates scattered customer information, communications, activities, and deals into a single view, which helps post-sales teams gain complete visibility over their customers and processes. This allows teams to orchestrate personalized customer journeys without needing to switch between multiple systems.
Which teams benefit most from using Velaris?
Velaris is built for customer success leaders, managers, and teams who aim to multiply their impact by augmenting their efforts with intelligent systems. It helps them focus on strategy, relationships, and results by providing predictive intelligence and automating workflows.
How does Velaris compare to Gainsight in terms of functionality?
Velaris, like Gainsight, is a customer success platform, but Velaris specifically highlights its AI-native approach to provide predictive intelligence, including AI-enriched health scores and conversation intelligence. It focuses on consolidating customer data and automating personalized customer journeys to predict churn and expansion.
What kind of data analysis does Velaris provide?
Velaris offers holistic analysis through customizable dashboards and trend analysis, enabling data-driven decisions. It also provides AI-enriched health scores, conversation intelligence, and sentiment analysis to alert teams to risks and opportunities in real-time.
Does Velaris include a free tier?
Velaris is a paid product and does not offer a permanently free tier. Pricing information is not publicly available and requires a demo request to obtain.
What are the main limitations of Velaris?
One limitation is that pricing information is not publicly available, requiring a demo request. Additionally, the platform requires integration with existing tools for full functionality, and its advanced AI features may present a learning curve for some users.
How does Velaris use AI to support customer success?
Velaris leverages AI to provide predictive intelligence, including AI-enriched health scores, conversation intelligence, and sentiment analysis, to proactively alert teams to risks and opportunities. This helps in predicting churn and identifying expansion opportunities in real-time.
Source: velaris.io