ClientSuccess
UnclaimedSimple, powerful software to reduce churn and increase customer revenue.
Visit WebsiteReviews onG2Capterra
440 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Easy to implement and use, not requiring extensive administration.
Biggest con
No publicly available pricing information, requiring a demo request.
TL;DR - ClientSuccess
- Provides a 360-degree view of customer health to reduce churn and increase revenue.
- Manages the entire customer journey with streamlined onboarding, engagement, and renewals.
- Leverages AI and automation for intelligent actions and data-driven customer success.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
What is ClientSuccess?
ClientSuccess is a comprehensive customer success platform designed to help businesses deliver world-class customer experiences, reduce churn, and increase customer revenue. It provides a 360-degree view of customer health by incorporating usage, adoption, feedback, engagement, and sentiment data, enabling data-driven decisions across product, sales, marketing, and support teams.
The platform offers robust features for managing the entire customer lifecycle, including streamlined onboarding, proactive engagement, and insight-driven renewal management. With AI and automation capabilities, ClientSuccess empowers teams to achieve customer outcomes faster through intelligent actions and automated communications. It also integrates with popular CRM, support, and communication platforms to leverage existing customer data.
ClientSuccess is ideal for Customer Success Managers, Sales & Product Managers, and Operations & Security teams looking to optimize customer interactions, enhance sales strategies, improve product development, and ensure data privacy and compliance. Its focus on ease of use and quick implementation makes it a powerful tool for scaling customer success programs and coaching teams to deliver great results.
Available on: Web
Pros & Cons
Pros
- Easy to implement and use, not requiring extensive administration.
- Provides a single source of truth for all customer-related information.
- Offers detailed reporting and insights for data-driven decision making.
- Integrates well with existing tech stacks.
- Strong customer support and guidance on best practices.
Cons
- No publicly available pricing information, requiring a demo request.
- The website content does not explicitly mention any cons.
Ratings Across the Web
4.3(440 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
360-degree Customer Health View (usage, adoption, feedback, engagement, sentiment)SuccessScore™ Customer HealthPulse™ Weekly & Real-time ReportingNet Promoter Score (NPS) Analyzer™Engagement InsightsCollaborative Customer OnboardingSeamless Product AdoptionInsight-driven Renewal Management
Pricing Plans
Pricing checked Jun 18, 2026
Startup Package
Contact us
Everything in all plans, plus:
- Customer Goal / KBO Tracking (1 sample per Customer)
- Assigned CSM (Onboarding Only)
- Custom Dashboards / Reports (Pre-built Reports Only)
- Customer Portal
- Max # of Full Licences: 10
- Max # of Customers: 500
Growth Package
Contact us
Everything in all plans, plus:
- Customer Goal / KBO Tracking (3 per Customer)
- Assigned CSM
- Custom Dashboards / Reports
- Customer Portal (Add-on Available)
- Max # of Full Licences: 50
- Max # of Customers: 5,000
Enterprise Package
Contact us
Everything in all plans, plus:
- Customer Goal / KBO Tracking
- Assigned CSM
- Custom Dashboards / Reports
- Customer Portal
- Max # of Full Licences: Unlimited
- Max # of Customers: Unlimited
Included in all plans
- Client 360 Dashboard
- Integration Library
- Playbooks
- Health Scoring
- Automations
Reviews
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4.3/5
Across 440 verified user reviews on G2, Capterra
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ClientSuccess FAQ
How does ClientSuccess leverage AI to enhance customer success operations?
ClientSuccess utilizes SmartCS™, an AI co-pilot, to empower customer success teams. This technology provides intelligent and automated actions to help achieve customer outcomes more rapidly.
What specific customer health metrics does ClientSuccess track and analyze?
ClientSuccess provides a 360-degree view of customer health by incorporating various metrics. These include customer usage, adoption, feedback, engagement, sentiment, SuccessScore™ Customer Health, Pulse™ Weekly & Real-time Reporting, and Net Promoter Score (NPS) Analyzer™ Engagement Insights.
How does the recent acquisition of Product Signals benefit ClientSuccess users?
The acquisition of Product Signals allows ClientSuccess to revolutionize product feedback and feature request management. This integration provides an AI-powered suite of tools that unites post-sales teams, enabling them to deliver data-driven customer success and growth by transforming product feedback into actionable insights.
What functionalities are included in ClientSuccess's Customer Journey Management feature?
Customer Journey Management in ClientSuccess includes streamlined onboarding, collaborative task management, proactive engagement at critical touchpoints, and data-driven growth insights. It also features SuccessCycles for comprehensive lifecycle management, Goals for tracking objectives, and Lifecycle Automation for communications and renewal alerts.
Which popular platforms does ClientSuccess integrate with to consolidate customer data?
ClientSuccess integrates with a wide range of popular platforms to leverage customer data at scale. These include CRM systems like Salesforce, Hubspot, and Dynamics, support platforms like Zendesk and Intercom, and communication tools such as Slack, Gmail, Office365, and Teams, along with Pendo and Zapier.
Source: clientsuccess.com