Enchant

Name: Enchant
Brand: Enchant
Price: 20 USD
Rating: 4.8 (65 reviews)

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Omnichannel customer service software with AI assistance for efficient team collaboration.

From $20/user/mo, billed monthly, free trial

Paid Customer Support Communication AI Assistants

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4.8 (65 across the web)

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Reviews on G2

65 reviews tracked

The Bottom Line

Updated Nov 2, 2026

Price: From $20/user/mo, billed monthly, free trial. Compare plans

Key facts

Centralized omnichannel inbox for email, chat, calls, and social media.
AI-powered assistance for drafting, summarizing, and translating customer responses.
Includes knowledge base, live chat, and virtual call center features.

Pros

Aggregates all customer communication channels into one interface.
AI tools significantly speed up response times and improve response quality.
Simple and affordable per-user pricing with all features included.
Easy setup and 30-day free trial available.
Comprehensive features for both customer self-service and agent support.

Cons

Advanced security and AI Standard features are add-ons with additional costs.
Branding removal requires an additional monthly fee.
Specific integration list not immediately visible on the main page.

What is Enchant?

Enchant is an omnichannel customer service software designed to centralize customer interactions and streamline support operations. It provides a shared inbox that consolidates communications from various channels like email, phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram, enabling teams to collaborate effectively. The platform includes a knowledge base for self-service, a live chat messenger, and a fully featured virtual call center with advanced capabilities like call recording and monitoring. Enchant is ideal for businesses of all sizes looking to improve customer satisfaction and team efficiency. It caters to various industries such as e-commerce, logistics, and subscription boxes, and supports different teams including customer support, sales, and marketing. With its AI-powered assistance, including AI drafts, summarization, and translation tools, Enchant helps agents respond faster and more accurately, ultimately enhancing the customer experience and reducing support costs. The software offers a simple, all-inclusive pricing model per user, making it affordable and easy to scale. It integrates with existing services and provides valuable reporting and analytics to track performance and identify trends. Enchant aims to turn customer support teams into "happiness machines" by providing powerful tools in an easy-to-use interface.

Available on: Web

Data compiled by Toolradar Pricing checked Nov 2, 2026 · How we evaluate

Source enchant.com

Ratings Across the Web

4.8 (65 reviews)

Enchant holds an aggregate rating of 4.8 out of 5 from 65 reviews across G2, last checked September 17, 2026.

G2 65 reviews

4.8/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Omnichannel Shared Inbox (Email, Phone Calls, SMS, WhatsApp, Facebook Messenger, Instagram)
Knowledge Base Management
Live Chat Messenger
Virtual Call Center (Call recording, voicemail, customizable queues, call monitoring)
AI-powered Assistance (AI Writer, AI Translate, AI Summarize, AI Drafts, AI Suggestions)
Workflow Automation
Reporting & Analytics
Satisfaction Ratings

Pricing Plans

Free Trial

Pricing checked Nov 2, 2026. Source: enchant.com/pricing, read Nov 2, 2026

Enchant plans and prices, checked November 2026
Plan	Price	Details
Free	Free	Up to 2 users 3 Messengers 3 Knowledge Bases +5 more Show less Shared Chat Inboxes Free Newsletter Free Link-in-Bio Page Powerful Integrations Basic Reporting
Paid plan	$20 / user/mo	Omnichannel Shared Inboxes Knowledge Bases Messengers +5 more Show less Call Center Workflow Automation Full Reporting Enchant AI Starter Full Data Retention

Calculate your cost View full pricing

Is Enchant worth the price?

Fair value

Enchant's pricing starts fairly at $20/user/month for their AI Starter tier, offering a solid set of core features.

Hidden Costs & Gotchas

AI features are a separate, usage-based add-on

Full Enchant pricing: every plan, hidden costs and alternatives

How Enchant's pricing compares

At $20/user/mo, billed monthly, Enchant is mid-range of its 2 comparable direct competitors ($19 to $99/mo across the set).

Chatwoot

$19

Enchant

$20

MiaRec

$99

Entry paid plan, monthly price, per user, billed monthly. Pricing checked Nov 2, 2026.

Recent pricing updates

Changes we detected on the Enchant pricing page.

Nov 2, 2026 Plans changed: Free added at free a month; Paid plan added at $20 per user a month; Enchant AI Starter, Advanced Security Add-On, Enchant AI Standard Add-On, Remove Branding Add-On removed.

Enchant by the numbers

Toolradar data: Enchant's entry paid plan ($20/user/mo, billed monthly) ranks #13 of 42 (joint) for price among the Customer Support tools with a verified entry price per user, where the median is $27/user/mo. As of Nov 2026.

Enchant compared with 290 Customer Support tools on Toolradar, as of Nov 2026
Metric	Enchant	Peer median	Position (1 is best)
Entry paid plan	$20/user/mo, billed monthly	$27/user/mo	#13 of 42 (joint) tools priced per user, verified price
Free plan	No	33% have one	n/a
Listed as an alternative to	4 tools	2	#100 of 290 (joint)
Integrations listed	1	2	#55 of 73 (joint) tools with at least one integration recorded
User rating	4.8/5 (across the web, 65 ratings)	4.5/5	#9 of 173 (joint) tools with 20+ reviews

Listed as an alternative to: #90 on 2026-10-16 to #100 on 2026-11-02 (rank among 290 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Customer Support data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Enchant by the numbers”, Nov 2026.

Reviews

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4.8/5

Across 65 verified user reviews on G2

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Best Enchant Alternatives

Top alternatives based on features, pricing, and user needs.

Gladly Paid

Customer service platform focused on people

4.5

Flip Paid

Automate customer support calls with best-in-class Voice AI for specialized industries.

4.8

Chatwoot Freemium

Open source customer engagement

4.5

MiaRec Paid

AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Enchant vs Gladly Head-to-head: features, pricing, who wins Enchant vs Flip Head-to-head: features, pricing, who wins Enchant vs Chatwoot Head-to-head: features, pricing, who wins

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Enchant FAQ

What specific AI capabilities does Enchant offer to assist customer service teams?

Enchant's next-gen AI technology provides AI-powered assistance and suggestions. This includes ready-to-go AI drafts generated from your knowledge base and past conversations, as well as AI tools to summarize, translate, and expand on responses.

How does Enchant support multi-brand or multi-department operations?

Enchant allows users to create multiple inboxes, knowledge bases, and messengers. This functionality supports different brands, departments, or languages within a single account.

What communication channels are integrated into Enchant's omnichannel inbox?

The omnichannel inbox centralizes communications from email, phone calls, SMS/Text, WhatsApp, Facebook Messenger, and Instagram. This consolidates customer interactions into one interface for the team.

Can Enchant integrate with e-commerce platforms to display order information?

Yes, Enchant integrates with platforms like Shopify. This integration automatically pulls order information into the system when a customer inquiry comes through, providing agents with relevant context.

What advanced security features are available as add-ons for Enchant?

Advanced security add-ons include Single Sign-On (SSO) via Google Workspace or SAML, IP Restrictions to control access, and advanced user access roles such as Inbox Admins and Restricted Users.

Does Enchant provide tools for call center operations directly within the shared inbox?

Yes, Enchant includes a fully featured virtual call center built into the shared inbox. This offers automatic call recording, voicemail messages, customizable call queues, and collaboration tools like call notes, warm transfers, call monitoring, and call whispering.

How does Enchant pricing compare with other Customer Support tools?

Enchant's entry paid plan ($20/user/mo, billed monthly) ranks #13 of 42 (joint) for price among the Customer Support tools with a verified entry price per user, where the median is $27/user/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: enchant.com

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