Enchant

Name: Enchant
Brand: Enchant
Price: 5 USD
Rating: 4.8 (65 reviews)

Claim this tool

Omnichannel customer service software with AI assistance for efficient team collaboration.

Customer Support AI Assistants Communication

Visit Website

4.8(65 across the web)

PaidVisit Website

Reviews onG2

65 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Aggregates all customer communication channels into one interface.

Biggest con

Advanced security and AI Standard features are add-ons with additional costs.

TL;DR - Enchant

Centralized omnichannel inbox for email, chat, calls, and social media.
AI-powered assistance for drafting, summarizing, and translating customer responses.
Includes knowledge base, live chat, and virtual call center features.

Pricing: Paid only

Best for: Enterprises & pros

4.8/5 across review platforms

What is Enchant?

Editorial review

Enchant is an omnichannel customer service software designed to centralize customer interactions and streamline support operations. It provides a shared inbox that consolidates communications from various channels like email, phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram, enabling teams to collaborate effectively. The platform includes a knowledge base for self-service, a live chat messenger, and a fully featured virtual call center with advanced capabilities like call recording and monitoring. Enchant is ideal for businesses of all sizes looking to improve customer satisfaction and team efficiency. It caters to various industries such as e-commerce, logistics, and subscription boxes, and supports different teams including customer support, sales, and marketing. With its AI-powered assistance, including AI drafts, summarization, and translation tools, Enchant helps agents respond faster and more accurately, ultimately enhancing the customer experience and reducing support costs. The software offers a simple, all-inclusive pricing model per user, making it affordable and easy to scale. It integrates with existing services and provides valuable reporting and analytics to track performance and identify trends. Enchant aims to turn customer support teams into "happiness machines" by providing powerful tools in an easy-to-use interface.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceenchant.com ↗

Pros & Cons

Pros

Aggregates all customer communication channels into one interface.
AI tools significantly speed up response times and improve response quality.
Simple and affordable per-user pricing with all features included.
Easy setup and 30-day free trial available.
Comprehensive features for both customer self-service and agent support.

Cons

Advanced security and AI Standard features are add-ons with additional costs.
Branding removal requires an additional monthly fee.
Specific integration list not immediately visible on the main page.

Ratings Across the Web

4.8(65 reviews)

Enchant holds an aggregate rating of 4.8 out of 5 from 65 reviews across G2, last checked September 17, 2026.

G265 reviews

4.8/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Omnichannel Shared Inbox (Email, Phone Calls, SMS, WhatsApp, Facebook Messenger, Instagram)Knowledge Base ManagementLive Chat MessengerVirtual Call Center (Call recording, voicemail, customizable queues, call monitoring)AI-powered Assistance (AI Writer, AI Translate, AI Summarize, AI Drafts, AI Suggestions)Workflow AutomationReporting & AnalyticsSatisfaction Ratings

Pricing Plans

Free Trial

Pricing checked Sep 17, 2026

Enchant AI Starter

$20 / user /mo

Shared Inboxes
Knowledge Bases
Messengers
Satisfaction Ratings
Powerful Integrations
Workflow Automation
Reporting & Analytics
Enchant AI Starter

Advanced Security Add-On

$5 / user / mo

Single Sign On via Google Workspace or SAML
IP Restrictions
Advanced user access roles like Inbox Admins & Restricted Users

Enchant AI Standard Add-On

$30 / 500 customers helped

Gathers insights from multiple data sources
Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions

Remove Branding Add-On

$50 / mo

Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings

Calculate your cost View full pricing

Is Enchant worth the price?

65/100

Enchant's pricing starts fairly at $20/user/month for their AI Starter tier, offering a solid set of core features.

However, essential AI capabilities are an add-on at $30 per 500 customers helped, which can quickly become expensive for growing businesses. This structure is best for small to medium-sized teams who need basic omnichannel support and are willing to pay extra for AI as their customer volume increases.

Hidden Costs & Gotchas

AI features are a separate, usage-based add-on

Advanced security is an extra $5/user/month

Branding removal costs an additional $50/month

How Enchant's pricing compares

At $5/mo, Enchant is the most affordable of its 2 direct competitors.

Enchant

Chatwoot

$19

MiaRec

$129

Entry paid plan, monthly. Pricing checked Sep 17, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review Enchant, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.8/5

Across 65 verified user reviews on G2

Add your hands-on experience using the offer above to help the next buyer.

Best Enchant Alternatives

Top alternatives based on features, pricing, and user needs.

GladlyPaid

Customer service platform focused on people

4.5

ChatwootFreemium

Open source customer engagement

4.5

FlipPaid

Automate customer support calls with best-in-class Voice AI for specialized industries.

4.8

MiaRecPaid

AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Enchant vs GladlyHead-to-head: features, pricing, who wins Enchant vs ChatwootHead-to-head: features, pricing, who wins Enchant vs FlipHead-to-head: features, pricing, who wins

Explore More

Best Customer Support Tools Best AI Assistants Tools Best Communication Tools

Enchant FAQ

What specific AI capabilities does Enchant offer to assist customer service teams?

Enchant's next-gen AI technology provides AI-powered assistance and suggestions. This includes ready-to-go AI drafts generated from your knowledge base and past conversations, as well as AI tools to summarize, translate, and expand on responses.

How does Enchant support multi-brand or multi-department operations?

Enchant allows users to create multiple inboxes, knowledge bases, and messengers. This functionality supports different brands, departments, or languages within a single account.

What communication channels are integrated into Enchant's omnichannel inbox?

The omnichannel inbox centralizes communications from email, phone calls, SMS/Text, WhatsApp, Facebook Messenger, and Instagram. This consolidates customer interactions into one interface for the team.

Can Enchant integrate with e-commerce platforms to display order information?

Yes, Enchant integrates with platforms like Shopify. This integration automatically pulls order information into the system when a customer inquiry comes through, providing agents with relevant context.

What advanced security features are available as add-ons for Enchant?

Advanced security add-ons include Single Sign-On (SSO) via Google Workspace or SAML, IP Restrictions to control access, and advanced user access roles such as Inbox Admins and Restricted Users.

Does Enchant provide tools for call center operations directly within the shared inbox?

Yes, Enchant includes a fully featured virtual call center built into the shared inbox. This offers automatic call recording, voicemail messages, customizable call queues, and collaboration tools like call notes, warm transfers, call monitoring, and call whispering.

Source: enchant.com

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide