Enchant
UnclaimedOmnichannel customer service software with AI assistance for efficient team collaboration.
Visit WebsiteReviews onG2
57 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Aggregates all customer communication channels into one interface.
Biggest con
Advanced security and AI Standard features are add-ons with additional costs.
TL;DR - Enchant
- Centralized omnichannel inbox for email, chat, calls, and social media.
- AI-powered assistance for drafting, summarizing, and translating customer responses.
- Includes knowledge base, live chat, and virtual call center features.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Enchant?
Enchant is an omnichannel customer service software designed to centralize customer interactions and streamline support operations. It provides a shared inbox that consolidates communications from various channels like email, phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram, enabling teams to collaborate effectively. The platform includes a knowledge base for self-service, a live chat messenger, and a fully featured virtual call center with advanced capabilities like call recording and monitoring.
Enchant is ideal for businesses of all sizes looking to improve customer satisfaction and team efficiency. It caters to various industries such as e-commerce, logistics, and subscription boxes, and supports different teams including customer support, sales, and marketing. With its AI-powered assistance, including AI drafts, summarization, and translation tools, Enchant helps agents respond faster and more accurately, ultimately enhancing the customer experience and reducing support costs.
The software offers a simple, all-inclusive pricing model per user, making it affordable and easy to scale. It integrates with existing services and provides valuable reporting and analytics to track performance and identify trends. Enchant aims to turn customer support teams into "happiness machines" by providing powerful tools in an easy-to-use interface.
Available on: Web
Pros & Cons
Pros
- Aggregates all customer communication channels into one interface.
- AI tools significantly speed up response times and improve response quality.
- Simple and affordable per-user pricing with all features included.
- Easy setup and 30-day free trial available.
- Comprehensive features for both customer self-service and agent support.
Cons
- Advanced security and AI Standard features are add-ons with additional costs.
- Branding removal requires an additional monthly fee.
- Specific integration list not immediately visible on the main page.
Ratings Across the Web
4.8(57 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Omnichannel Shared Inbox (Email, Phone Calls, SMS, WhatsApp, Facebook Messenger, Instagram)Knowledge Base ManagementLive Chat MessengerVirtual Call Center (Call recording, voicemail, customizable queues, call monitoring)AI-powered Assistance (AI Writer, AI Translate, AI Summarize, AI Drafts, AI Suggestions)Workflow AutomationReporting & AnalyticsSatisfaction Ratings
Pricing Plans
Free TrialPricing checked Jun 19, 2026
Enchant AI Starter
$20 / user /mo
- Shared Inboxes
- Knowledge Bases
- Messengers
- Satisfaction Ratings
- Powerful Integrations
- Workflow Automation
- Reporting & Analytics
- Enchant AI Starter
Advanced Security Add-On
$5 / user / mo
- Single Sign On via Google Workspace or SAML
- IP Restrictions
- Advanced user access roles like Inbox Admins & Restricted Users
Enchant AI Standard Add-On
$30 / 500 customers helped
- Gathers insights from multiple data sources
- Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions
Remove Branding Add-On
$50 / mo
- Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings
How Enchant's pricing compares
At $5/mo, Enchant is the most affordable of its 2 direct competitors.
Entry paid plan, monthly. Pricing checked Jun 19, 2026.
Reviews
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4.8/5
Across 57 verified user reviews on G2
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Enchant FAQ
What specific AI capabilities does Enchant offer to assist customer service teams?
Enchant's next-gen AI technology provides AI-powered assistance and suggestions. This includes ready-to-go AI drafts generated from your knowledge base and past conversations, as well as AI tools to summarize, translate, and expand on responses.
How does Enchant support multi-brand or multi-department operations?
Enchant allows users to create multiple inboxes, knowledge bases, and messengers. This functionality supports different brands, departments, or languages within a single account.
What communication channels are integrated into Enchant's omnichannel inbox?
The omnichannel inbox centralizes communications from email, phone calls, SMS/Text, WhatsApp, Facebook Messenger, and Instagram. This consolidates customer interactions into one interface for the team.
Can Enchant integrate with e-commerce platforms to display order information?
Yes, Enchant integrates with platforms like Shopify. This integration automatically pulls order information into the system when a customer inquiry comes through, providing agents with relevant context.
What advanced security features are available as add-ons for Enchant?
Advanced security add-ons include Single Sign-On (SSO) via Google Workspace or SAML, IP Restrictions to control access, and advanced user access roles such as Inbox Admins and Restricted Users.
Does Enchant provide tools for call center operations directly within the shared inbox?
Yes, Enchant includes a fully featured virtual call center built into the shared inbox. This offers automatic call recording, voicemail messages, customizable call queues, and collaboration tools like call notes, warm transfers, call monitoring, and call whispering.
Source: enchant.com