Enchant
UnclaimedOmnichannel customer service software with AI assistance for efficient team collaboration.
Visit WebsiteTL;DR - Enchant
- Centralized omnichannel inbox for email, chat, calls, and social media.
- AI-powered assistance for drafting, summarizing, and translating customer responses.
- Includes knowledge base, live chat, and virtual call center features.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialEnchant AI Starter
$20 /user /mo
- Shared Inboxes
- Knowledge Bases
- Messengers
- Satisfaction Ratings
- Powerful Integrations
- Workflow Automation
- Reporting & Analytics
- Enchant AI Starter
Advanced Security Add-On
$5 / user / mo
- Single Sign On via Google Workspace or SAML
- IP Restrictions
- Advanced user access roles like Inbox Admins & Restricted Users
Enchant AI Standard Add-On
$30 / 500 customers helped
- Gathers insights from multiple data sources
- Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions
Remove Branding Add-On
$50 / mo
- Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings
About Enchant
Enchant is an omnichannel customer service software designed to centralize customer interactions and streamline support operations. It provides a shared inbox that consolidates communications from various channels like email, phone calls, SMS, WhatsApp, Facebook Messenger, and Instagram, enabling teams to collaborate effectively. The platform includes a knowledge base for self-service, a live chat messenger, and a fully featured virtual call center with advanced capabilities like call recording and monitoring.
Enchant is ideal for businesses of all sizes looking to improve customer satisfaction and team efficiency. It caters to various industries such as e-commerce, logistics, and subscription boxes, and supports different teams including customer support, sales, and marketing. With its AI-powered assistance, including AI drafts, summarization, and translation tools, Enchant helps agents respond faster and more accurately, ultimately enhancing the customer experience and reducing support costs.
The software offers a simple, all-inclusive pricing model per user, making it affordable and easy to scale. It integrates with existing services and provides valuable reporting and analytics to track performance and identify trends. Enchant aims to turn customer support teams into "happiness machines" by providing powerful tools in an easy-to-use interface.
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Enchant FAQ
Enchant is an omnichannel customer service software that provides a centralized shared inbox, knowledge base, live chat, and virtual call center, enhanced with AI assistance, to help businesses manage customer interactions efficiently across various channels.
Enchant costs $20 per user per month. There are optional add-ons: Advanced Security for $5 per user per month, Enchant AI Standard for $30 per 500 customers helped (free until April 30th), and Remove Branding for $50 per month.
Enchant is not free, but it offers a 30-day free trial with no credit card required. There is no free tier available after the trial period.
Enchant is for businesses of all sizes and various industries (e.g., e-commerce, logistics, law firms) that need to manage customer support, sales, and marketing communications efficiently. It's designed for teams looking to centralize customer interactions, improve response times, and enhance customer satisfaction.