Observe.ai
UnclaimedAI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.
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TL;DR - Observe.ai
- Deploys AI agents for end-to-end automation of customer interactions via voice and chat.
- Augments human agents with AI Copilots and provides Conversation Intelligence for 100% interaction analysis.
- Ensures enterprise-grade governance, data privacy, and integrates with existing business tools.
Pricing: Paid only
Best for: Enterprises & pros
Score: 90/100
Pros & Cons
Pros
- Contact center AI
- Call analysis
- Agent coaching
- Good analytics
- Active development
Cons
- Expensive
- Enterprise focus
- Integration complexity
- Learning curve
- Niche use case
Key Features
Contact center AICall analysisAgent coachingQuality assurancePerformance insightsCompliance monitoring
Pricing Plans
Free TrialEnterprise
Custom
- 100+ seat minimum
- Conversational intelligence
- Real-time agent assist
- Auto QA & coaching
About Observe.ai
By Toolradar Team·
Observe.AI is a leading AI agent platform designed to transform customer experience for enterprises. It enables businesses to deploy AI agents that automate customer interactions across voice and chat channels, delivering natural conversations and predictable outcomes. The platform focuses on accurate comprehension, handling real-world speech complexities, and ensuring predictable execution through policy gates and continuous testing.
Beyond full automation, Observe.AI also offers AI Copilots to augment human agents with real-time guidance and automated workflows, and provides Conversation Intelligence to automatically QA 100% of human and AI interactions. This allows for monitoring agent performance, ensuring quality, and maintaining compliance. The platform is built with enterprise-grade governance, including guardrails, auditing, and robust data privacy measures (SOC 2 Type II, HIPAA, GDPR compliant).
Observe.AI is suitable for various industries including Healthcare Payer, Healthcare Provider, Financial Services, and Insurance, helping to manage use cases like claim status, appointment booking, account management, and policy changes. It aims to help businesses move their customer service from a cost center to a strategic revenue division by leveraging AI to improve efficiency and customer satisfaction.
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Observe.ai FAQ
What is Observe.AI used for?
Observe.AI is used to transform contact centers with AI-powered conversation intelligence, real-time agent assistance, automated quality assurance, compliance monitoring, and AI agents that handle customer interactions autonomously.
How much does Observe.AI cost?
Observe.AI provides custom enterprise pricing requiring a minimum of 100 seats and annual commitment. Contact their sales team for a customized quote based on your contact center size and requirements.
What size contact centers does Observe.AI support?
Observe.AI supports contact centers from 100 to 100,000 agents, with the infrastructure to handle billions of daily transactions at enterprise-grade speed and low latency.
Does Observe.AI integrate with existing contact center systems?
Yes, Observe.AI easily integrates with existing contact center technology stacks, whether cloud-based or on-premises, including major CCaaS and telephony platforms.
What industries use Observe.AI?
Observe.AI is trusted by over 350 enterprises across industries including healthcare, financial services, insurance, telecommunications, and retail, with a 92% user satisfaction rating.
Source: observe.ai