Observe.ai vs Rasa: Which Should You Choose in 2026?
Choosing between Observe.ai and Rasa comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Observe.ai
AI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.
Best for you if:
- • You want the higher-rated option (9.0/10 vs 0.0/10)
- • You need call center features specifically
- • Deploys AI agents for end-to-end automation of customer interactions via voice and chat.
- • Augments human agents with AI Copilots and provides Conversation Intelligence for 100% interaction analysis.
Rasa
Build trustworthy AI agents for real-world complexity with full control over behavior and performance.
Best for you if:
- • You want to try before committing
- • You need chatbots features specifically
- • Builds reliable AI agents by extending LLMs with custom business logic.
- • Offers complete control over agent behavior, performance, and deployment.
| At a Glance |  Observe.ai |  Rasa |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Call Center | Chatbots |
Rating | 90/100 | —/100 |
| Feature | Observe.ai | Rasa |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 90 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Call CenterAI Agents | ChatbotsAI Agents |
How Observe.ai and Rasa Compare
Observe.ai
AI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.
Paid · 90/100 score
Rasa
Build trustworthy AI agents for real-world complexity with full control over behavior and performance.
Free tier available
Observe.ai is a call center tool. Rasa is in chatbots.
Who Should Use What?
On a budget?
Rasa has a free tier. Observe.ai is paid only.
Go with: Rasa
Want the highest-rated option?
Observe.ai scores 90/100. Rasa is unrated.
Go with: Observe.ai
Value user reviews?
Neither has user reviews yet.
Go with: Observe.ai
3 Questions to Help You Decide
What's your budget?
Observe.ai is paid. Rasa is freemium. Rasa lets you start free.
What's your use case?
Observe.ai is a call center tool. Rasa is in chatbots. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Observe.ai
- Higher score: 90/100 vs unrated
- Our pick for this comparison
Rasa
- Has a free tier
- Better fit for chatbots
The Bottom Line
Observe.ai (90/100) is our pick. Rasa has a free tier if you want to test without paying.
Frequently Asked Questions
Is Observe.ai or Rasa better?
Observe.ai scores 90/100 in our evaluation. Observe.ai is paid and Rasa is freemium.
What are Observe.ai and Rasa used for?
Observe.ai: AI Agents for customer experience: Automate interactions, augment agents, and analyze conversations.. Rasa: Build trustworthy AI agents for real-world complexity with full control over behavior and performance..
What does Observe.ai cost vs Rasa?
Observe.ai is a paid tool. Rasa is freemium (free tier + paid plans). Visit their websites for detailed pricing.