What specific types of calls does the AI Voice Agent handle?
The AI Voice Agent is designed to answer overflow calls during business hours and all calls received after hours, ensuring no customer inquiry goes unanswered. It can book appointments directly and send instant SMS alerts to the shop.
How does Olelo provide real-time sales alerts and guidance?
Olelo monitors incoming calls and provides immediate sales alerts to your team, highlighting opportunities to close more deals. It also offers voice support and guidance to assist staff in real-time during customer interactions.
What kind of performance improvements can an auto repair shop expect with Olelo?
Clients have reported significant improvements, including an average conversion rate increase of close to 15%, with some locations seeing over 20%. Shops have also seen additional deals closed per advisor and from manager rescue, leading to substantial revenue upticks.
Is there a way to assess my shop's current call performance before committing to Olelo?
Yes, Olelo offers a free call performance report within 48 hours. This review helps identify where calls are being missed and how much potential revenue could be recovered by implementing the platform.
Who developed Olelo Intelligence and what is their background?
Olelo was built by operators with real-world experience in the auto repair industry. The team combines this operational expertise with AI technology to address revenue leaks and improve profitability for service centers.