Zendesk Sell

Name: Zendesk Sell
Brand: Zendesk
Rating: 4.2 (644 reviews)

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Accelerate pipeline velocity with AI forecasting and unified customer views

CRM Sales Engagement Sales Intelligence

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4.2(644 across the web)

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Reviews onG2Capterra

644 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Seamless integration with Zendesk Support for full customer context

Biggest con

Team plan limited to 3 paid users

TL;DR - Zendesk Sell

Sales CRM with built-in email, phone, and deal pipeline
Natively integrates with Zendesk Support for unified CX
$19-$169/user/month across four tiers

Pricing: Paid only

Best for: Enterprises & pros

4.2/5 across review platforms

What is Zendesk Sell?

Editorial review

Zendesk Sell is a sales CRM designed to accelerate pipeline velocity with built-in email/call tracking, deal management, and AI-powered forecasting. It integrates natively with Zendesk Support so sales and support teams share a unified customer view. Features include customizable pipelines, task automation, mobile selling, and robust reporting, from $19/user/month for small teams to $169/user/month for enterprise.

Available on: Web, iOS, Android

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcezendesk.com ↗

Pros & Cons

Pros

Seamless integration with Zendesk Support for full customer context
Intuitive UI with fast onboarding for sales teams
Built-in phone and email, no third-party tools needed
Strong mobile app for field sales reps

Cons

Team plan limited to 3 paid users
Gets expensive at higher tiers ($115-$169/user/month)
Most buyers bundle with Zendesk Suite, inflating total cost
Fewer third-party integrations than Salesforce or HubSpot

Ratings Across the Web

4.2(644 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Visual deal pipeline with drag-and-drop stage managementBuilt-in email tracking with templates and sequencesClick-to-call with automatic call logging and recordingAI-powered sales forecasting and deal scoringNative integration with Zendesk Support for unified CXCustom fields, objects, and sales reportsMobile CRM app for iOS and AndroidTask and appointment automation with reminders

Pricing

Paid

Zendesk Sell offers paid plans. Visit their website for current pricing details.

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Reviews

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4.2/5

Across 644 verified user reviews on G2, Capterra

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Best Zendesk Sell Alternatives

Top alternatives based on features, pricing, and user needs.

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Still deciding?

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Zendesk Sell FAQ

How does Zendesk Sell integrate with Zendesk Support?

The integration gives sales reps visibility into support tickets and customer interactions, and support agents can see deal status and sales notes — creating a unified customer view across both teams.

Is Zendesk Sell worth it as a standalone CRM?

It works standalone, but its strongest advantage is the native Zendesk Support integration. If you already use Zendesk for support, Sell is a natural choice. Otherwise, alternatives like HubSpot or Pipedrive may offer better standalone value.

What are the user limits on the Team plan?

The Team plan is capped at 3 paid users and includes a single sales pipeline. Growth and higher plans remove user caps and add multiple pipelines.

Does Zendesk Sell include phone calling?

Yes. All plans include a built-in dialer with click-to-call, automatic call logging, and call recording — no third-party telephony integration needed.

Source: zendesk.com

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