TL;DR - Zendesk Sell
- Sales CRM with built-in email, phone, and deal pipeline
- Natively integrates with Zendesk Support for unified CX
- $19–$169/user/month across four tiers
Pricing: Paid only
Best for: Enterprises & pros
4.2/5 across review platforms
Pros & Cons
Pros
- Seamless integration with Zendesk Support for full customer context
- Intuitive UI with fast onboarding for sales teams
- Built-in phone and email — no third-party tools needed
- Strong mobile app for field sales reps
Cons
- Team plan limited to 3 paid users
- Gets expensive at higher tiers ($115–$169/user/month)
- Most buyers bundle with Zendesk Suite, inflating total cost
- Fewer third-party integrations than Salesforce or HubSpot
Ratings Across the Web
4.2(644 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Visual deal pipeline with drag-and-drop stage managementBuilt-in email tracking with templates and sequencesClick-to-call with automatic call logging and recordingAI-powered sales forecasting and deal scoringNative integration with Zendesk Support for unified CXCustom fields, objects, and sales reportsMobile CRM app for iOS and AndroidTask and appointment automation with reminders
Pricing
Paid
Zendesk Sell offers paid plans. Visit their website for current pricing details.
About Zendesk Sell
By Toolradar Team·
Zendesk Sell is a sales CRM designed to accelerate pipeline velocity with built-in email/call tracking, deal management, and AI-powered forecasting. It integrates natively with Zendesk Support so sales and support teams share a unified customer view. Features include customizable pipelines, task automation, mobile selling, and robust reporting — from $19/user/month for small teams to $169/user/month for enterprise.
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Zendesk Sell FAQ
How does Zendesk Sell integrate with Zendesk Support?
The integration gives sales reps visibility into support tickets and customer interactions, and support agents can see deal status and sales notes — creating a unified customer view across both teams.
Is Zendesk Sell worth it as a standalone CRM?
It works standalone, but its strongest advantage is the native Zendesk Support integration. If you already use Zendesk for support, Sell is a natural choice. Otherwise, alternatives like HubSpot or Pipedrive may offer better standalone value.
What are the user limits on the Team plan?
The Team plan is capped at 3 paid users and includes a single sales pipeline. Growth and higher plans remove user caps and add multiple pipelines.
Does Zendesk Sell include phone calling?
Yes. All plans include a built-in dialer with click-to-call, automatic call logging, and call recording — no third-party telephony integration needed.
Source: zendesk.com