Freshsales vs Zendesk Sell: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Freshsales and Zendesk Sell side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Freshsales leads on higher user rating and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want a free tier before you commit
Zendesk Sell
Accelerate pipeline velocity with AI forecasting and unified customer views
Best for you if:
- • You want seamless integration with Zendesk Support for full customer context
| At a Glance | Freshsales | Zendesk Sell |
|---|---|---|
Starts at | Free plan, paid from $9/user/mo, billed monthly Growth plan | Not published |
Category | CRM Sales Engagement | CRM Sales |
Rating | 4.5/5 G2 4.5 · Capterra 4.5 1,859 reviews | 4.2/5 G2 4.2 · Capterra 4.3 7,001 reviews |
Free plan | Yes | No |
Watch out for | n/a | Team plan limited to 3 users |
Choose Freshsales or Zendesk Sell?
Choose Freshsales if
- You want a free tier before you commit
- You want good CRM
- You want fair pricing
Choose Zendesk Sell if
- You want seamless integration with Zendesk Support for full customer context
- You want intuitive UI with fast onboarding for sales teams
In-Depth Analysis
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- Pro: Good CRM
- Pro: Fair pricing
- Pro: Good features
- Pro: Active development
- Pro: Freshworks ecosystem
Weaknesses
- Con: Per-user pricing
- Con: Learning curve
- Con: Better alternatives exist
- Con: Feature gaps
- Con: Support varies
Key features
Zendesk Sell
Accelerate pipeline velocity with AI forecasting and unified customer views
It's best for established businesses looking for a comprehensive, integrated CRM solution.
Watch out
Team plan limited to 3 users
Strengths
- Pro: Seamless integration with Zendesk Support for full customer context
- Pro: Intuitive UI with fast onboarding for sales teams
- Pro: Built-in phone and email, no third-party tools needed
- Pro: Strong mobile app for field sales reps
Weaknesses
- Con: Team plan limited to 3 paid users
- Con: Gets expensive at higher tiers ($115-$169/user/month)
- Con: Most buyers bundle with Zendesk Suite, inflating total cost
- Con: Fewer third-party integrations than Salesforce or HubSpot
Key features
Plans and prices: Freshsales vs Zendesk Sell
| Tool | Plans and prices | Source |
|---|---|---|
| Freshsales |
| freshworks.com/crm/sales read Sep 30, 2026 |
| Zendesk Sell | No plan prices on file | zendesk.com/pricing read Oct 20, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Freshsales pricing and Zendesk Sell pricing.
Key Takeaways
Freshsales
- Higher user rating: 4.5/5 vs 4.2/5
- Has a free plan
Zendesk Sell
- Choose if you want accelerate pipeline velocity with AI forecasting and unified customer views
What the data shows
On the data below, Freshsales leads on higher user rating and a free plan. We do not name an overall winner for this pair.
- Freshsales has the higher user rating (4.5/5 from 1,859 reviews for Freshsales, 4.2/5 from 7,001 reviews for Zendesk Sell).
- Freshsales starts at $9/user/mo, billed monthly; Zendesk Sell has no public paid plan price on file.
- Only Freshsales has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Freshsales and Zendesk Sell compare in 2026?
On the data below, Freshsales leads on higher user rating and a free plan. We do not name an overall winner for this pair. Freshsales has the higher user rating (4.5/5 from 1,859 reviews for Freshsales, 4.2/5 from 7,001 reviews for Zendesk Sell). Freshsales starts at $9/user/mo, billed monthly; Zendesk Sell has no public paid plan price on file. Only Freshsales has a free plan.
What are Freshsales and Zendesk Sell used for?
Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline. Zendesk Sell: Accelerate pipeline velocity with AI forecasting and unified customer views.
What does Freshsales cost vs Zendesk Sell?
Freshsales's cheapest paid plan is Growth at $9/user/mo, billed monthly; it also has a free plan. Zendesk Sell has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 20, 2026.
What's the main difference between Freshsales and Zendesk Sell?
Freshsales's main strength: good CRM. Zendesk Sell's main strength: seamless integration with Zendesk Support for full customer context.