Gong

Platform fee of $5,000-$50,000/year is charged on top of per-user licenses, for a 10-user team, this adds $500-$5,000 per user per year before licenses are even counted

Implementation and onboarding fees range from $7,500 to $28,500+ for enterprise setups including admin training, CRM integration, and custom configuration

Standard contracts are 2-3 years with annual upfront payment, no monthly billing option exists. Early termination means forfeiting the remaining contract value

Automatic renewal price increases of 5-15% annually unless you negotiate a cap upfront. A $29,000/yr contract quietly becomes $31,900 in Year 2 and $35,090 in Year 3

Forced bundling

using Gong Engage requires licensing Core for every user, often doubling total per-user cost even if only a subset of reps need engagement features

Mid-contract seat reductions get no refunds, if you downsize from 50 to 30 seats, you still pay for 50 until the contract expires

Data storage charges and custom API integrations may incur additional fees not disclosed during initial sales conversations