8x8 vs Dialpad: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 and Dialpad side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8
Cloud contact center and communications platform
Best for you if:
- • You want all-in-one platform
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
| At a Glance | 8x8 | Dialpad |
|---|---|---|
Starts at | From $24/user/mo, billed monthly X2 plan | Free plan, paid from $15/user/mo, billed monthly Standard plan |
Category | Call Center Customer Support | Call Center Customer Support |
Rating | n/a | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews |
Free plan | No | Yes |
Watch out for | n/a | SMS overage charges |
Choose 8x8 or Dialpad?
Choose 8x8 if
- You want all-in-one platform
- You want global reach
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $24/user/mo, billed monthly)
In-Depth Analysis
8x8
Cloud contact center and communications platform
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
Strengths
- Pro: All-in-one platform
- Pro: Global reach
- Pro: Good uptime
Weaknesses
- Con: Complex pricing
- Con: Learning curve
Key features
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
Plans and prices: 8x8 vs Dialpad
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 |
| 8x8.com read Oct 4, 2026 |
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 pricing and Dialpad pricing.
Key Takeaways
8x8
- Choose if you want cloud contact center and communications platform
Dialpad
- Lower entry price: $15/user/mo, billed monthly vs $24/user/mo, billed monthly
- Has a free plan
What the data shows
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); 8x8 has none we can show.
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $24/user/mo, billed monthly (X2) for 8x8.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 and Dialpad compare in 2026?
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair. Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); 8x8 has none we can show. Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $24/user/mo, billed monthly (X2) for 8x8. Only Dialpad has a free plan.
What are 8x8 and Dialpad used for?
8x8: Cloud contact center and communications platform. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.
What does 8x8 cost vs Dialpad?
8x8's cheapest paid plan is X2 at $24/user/mo, billed monthly. Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between 8x8 and Dialpad?
8x8's main strength: all-in-one platform. Dialpad's main strength: AI transcription excellent.