8x8 vs NICE CXone: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for 8x8 and NICE CXone side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, 8x8 leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
8x8
Cloud contact center and communications platform
Best for you if:
- • You want all-in-one platform
NICE CXone
Cloud contact center with omnichannel, WFO, analytics, and AI
Best for you if:
- • You want orchestrates human and AI agents to automate service and augment work, accelerating customer experiences
| At a Glance | 8x8 | NICE CXone |
|---|---|---|
Starts at | From $24/user/mo, billed monthly X2 plan | From $110/user/mo, billed monthly Omnichannel Suite plan |
Category | Call Center Customer Support | Customer Support Call Center |
Rating | n/a | 4.3/5 G2 4.3 · Capterra 4.2 2,311 reviews |
Free plan | No | No |
Watch out for | n/a | Minimum seat requirements often apply |
Choose 8x8 or NICE CXone?
Choose 8x8 if
- You want all-in-one platform
- You want global reach
- Budget matters ($24/user/mo, billed monthly vs $110/user/mo, billed monthly)
- You work in call center, not customer support
Choose NICE CXone if
- You want orchestrates human and AI agents to automate service and augment work, accelerating customer experiences
- You want unifies an AI-ready data foundation, connected systems, and customer experience on a single cloud platform
- You work in customer support, not call center
In-Depth Analysis
8x8
Cloud contact center and communications platform
8x8's pricing for X2 at $24/user/month is competitive for basic unified communications.
Strengths
- Pro: All-in-one platform
- Pro: Global reach
- Pro: Good uptime
Weaknesses
- Con: Complex pricing
- Con: Learning curve
Key features
NICE CXone
Cloud contact center with omnichannel, WFO, analytics, and AI
This platform is best for large enterprises requiring robust, scalable, and AI-powered contact center capabilities.
Watch out
Minimum seat requirements often apply
Strengths
- Pro: Orchestrates human and AI agents to automate service and augment work, accelerating customer experiences.
- Pro: Unifies an AI-ready data foundation, connected systems, and customer experience on a single cloud platform.
- Pro: Offers flexible, usage-based, tiered pricing with monthly billing in arrears and no prepay or surprise charges.
- Pro: Provides seamless integrations through pre-built options, open APIs, and simple tools.
- Pro: Includes industry-specific packages tailored for sectors like banking and insurance, with specialized features and integrations.
Weaknesses
- Con: Specific pricing details for consumption-based AI and session-based charges are not fully transparent without a quote.
- Con: The extensive feature set across multiple suites might be overwhelming for smaller businesses or those with simpler CX needs.
- Con: Relies heavily on AI capabilities, which may require significant data and expertise for optimal implementation and management.
Key features
Plans and prices: 8x8 vs NICE CXone
| Tool | Plans and prices | Source |
|---|---|---|
| 8x8 |
| 8x8.com read Oct 4, 2026 |
| NICE CXone |
| nice.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on 8x8 pricing and NICE CXone pricing.
Key Takeaways
8x8
- Lower entry price: $24/user/mo, billed monthly vs $110/user/mo, billed monthly
NICE CXone
- Choose if you want cloud contact center with omnichannel, WFO, analytics, and AI
What the data shows
On the data below, 8x8 leads on lower entry price. We do not name an overall winner for this pair.
- Only NICE CXone has a published user rating (4.3/5 from 2,311 reviews); 8x8 has none we can show.
- 8x8 has the lower entry price: $24/user/mo, billed monthly (X2) against $110/user/mo, billed monthly (Omnichannel Suite) for NICE CXone.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do 8x8 and NICE CXone compare in 2026?
On the data below, 8x8 leads on lower entry price. We do not name an overall winner for this pair. Only NICE CXone has a published user rating (4.3/5 from 2,311 reviews); 8x8 has none we can show. 8x8 has the lower entry price: $24/user/mo, billed monthly (X2) against $110/user/mo, billed monthly (Omnichannel Suite) for NICE CXone.
What are 8x8 and NICE CXone used for?
8x8: Cloud contact center and communications platform. NICE CXone: Cloud contact center with omnichannel, WFO, analytics, and AI.
What does 8x8 cost vs NICE CXone?
8x8's cheapest paid plan is X2 at $24/user/mo, billed monthly. NICE CXone's cheapest paid plan is Omnichannel Suite at $110/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between 8x8 and NICE CXone?
8x8's main strength: all-in-one platform. NICE CXone's main strength: orchestrates human and AI agents to automate service and augment work, accelerating customer experiences.