Dialpad vs Kayako: Which Should You Choose in 2026?
Choosing between Dialpad and Kayako comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 7.2/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You need workflow automation features specifically
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
| At a Glance |  Dialpad |  Kayako |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Transcription | Workflow Automation |
Rating | 84/100 | 72/100 |
| Feature | Dialpad | Kayako |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | 72 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | TranscriptionCall Center | Workflow AutomationAI for Customer Service |
How Dialpad and Kayako Compare
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Kayako
Unified customer service platform for modern support teams
Paid · 72/100 score
Dialpad is a transcription tool. Kayako is in workflow automation.
Who Should Use What?
On a budget?
Dialpad has a free tier. Kayako is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad: 84/100. Kayako: 72/100.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Dialpad is freemium. Kayako is paid. Dialpad lets you start free.
What's your use case?
Dialpad is a transcription tool. Kayako is in workflow automation. Pick the category that matches your needs.
How important are ratings?
Dialpad scores higher: 84/100 vs 72/100.
Key Takeaways
Dialpad
- Higher score: 84/100 vs 72
- Free tier available
- Our pick for this comparison
Kayako
- Better fit for workflow automation
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Dialpad or Kayako better?
Dialpad scores 84/100 in our evaluation. Dialpad is freemium and Kayako is paid.
What are Dialpad and Kayako used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.. Kayako: Unified customer service platform for modern support teams.
What does Dialpad cost vs Kayako?
Dialpad is freemium (free tier + paid plans). Kayako is a paid tool. Visit their websites for detailed pricing.