Dialpad vs Parloa: Which Should You Choose in 2026?
Choosing between Dialpad and Parloa comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Best for you if:
- • You need call center features specifically
- • Manages AI agents for enterprise customer service.
- • Handles high-volume customer conversations with speed and precision.
| At a Glance |  Dialpad |  Parloa |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Transcription | Call Center |
Rating | 84/100 | —/100 |
| Feature | Dialpad | Parloa |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | TranscriptionCall Center | Call CenterAI Agents |
How Dialpad and Parloa Compare
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Parloa
AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty.
Paid
Dialpad is a transcription tool. Parloa is in call center.
Who Should Use What?
On a budget?
Dialpad has a free tier. Parloa is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad scores 84/100. Parloa is unrated.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Dialpad is freemium. Parloa is paid. Dialpad lets you start free.
What's your use case?
Dialpad is a transcription tool. Parloa is in call center. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Dialpad
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
Parloa
- Better fit for call center
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Dialpad or Parloa better?
Dialpad scores 84/100 in our evaluation. Dialpad is freemium and Parloa is paid.
What are Dialpad and Parloa used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.. Parloa: AI Agent Management Platform for contact centers, transforming customer conversations into lasting loyalty..
What does Dialpad cost vs Parloa?
Dialpad is freemium (free tier + paid plans). Parloa is a paid tool. Visit their websites for detailed pricing.