Dialpad vs MiaRec: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Dialpad and MiaRec side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want a free tier before you commit
MiaRec
AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
Best for you if:
- • You want automates 100% of QA, significantly reducing manual review time and costs
| At a Glance | Dialpad | MiaRec |
|---|---|---|
Starts at | Free plan, paid from $15/user/mo, billed monthly Standard plan | From $99/user/mo, billed monthly Customer Experience (CX) Intelligence plan |
Category | Call Center Customer Support | Customer Support Call Center |
Rating | 4.2/5 G2 4.4 · Trustpilot 4.0 · Capterra 4.2 7,931 reviews | n/a |
Free plan | Yes | No |
Watch out for | SMS overage charges | Potential high minimum seat requirements |
Choose Dialpad or MiaRec?
Choose Dialpad if
- You want a free tier before you commit
- You want AI transcription excellent
- You want modern interface
- Budget matters ($15/user/mo, billed monthly vs $99/user/mo, billed monthly)
- You work in call center, not customer support
Choose MiaRec if
- You want automates 100% of QA, significantly reducing manual review time and costs
- You want provides deep insights into both customer experience and sales performance from conversations
- You work in customer support, not call center
In-Depth Analysis
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Dialpad offers solid VoIP with AI features at competitive pricing.
Watch out
SMS overage charges
Strengths
- Pro: AI transcription excellent
- Pro: Modern interface
- Pro: Good integrations
- Pro: Competitive pricing
Weaknesses
- Con: No free tier
- Con: Call quality varies
- Con: Limited international
Key features
MiaRec
AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
MiaRec's pricing structure is somewhat opaque for its core 'Platform & Auto QA' tier, requiring a 'Contact us' inquiry, which can deter smaller businesses.
Watch out
Potential high minimum seat requirements
Strengths
- Pro: Automates 100% of QA, significantly reducing manual review time and costs.
- Pro: Provides deep insights into both customer experience and sales performance from conversations.
- Pro: Ask AI feature allows for quick, natural language querying of data, eliminating the need for complex reports or data analysts.
- Pro: Offers flexible intelligence options (CX, Revenue, or both) to align with specific business priorities.
- Pro: Integrates with top CCaaS providers for unified platform functionality.
Weaknesses
- Con: Pricing is per user per month, which may become costly for very large contact centers.
- Con: Specific integration partners are mentioned but a comprehensive list is not readily available.
- Con: Requires an initial exploration call and solution overview before go-live, indicating a potentially longer setup process.
Key features
Plans and prices: Dialpad vs MiaRec
| Tool | Plans and prices | Source |
|---|---|---|
| Dialpad |
| dialpad.com/pricing read Oct 30, 2026 |
| MiaRec |
| miarec.com/pricing read Oct 24, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Dialpad pricing and MiaRec pricing.
Key Takeaways
Dialpad
- Lower entry price: $15/user/mo, billed monthly vs $99/user/mo, billed monthly
- Has a free plan
MiaRec
- Choose if you want AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue
What the data shows
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); MiaRec has none we can show.
- Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $99/user/mo, billed monthly (Customer Experience (CX) Intelligence) for MiaRec.
- Only Dialpad has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Dialpad and MiaRec compare in 2026?
On the data below, Dialpad leads on lower entry price and a free plan. We do not name an overall winner for this pair. Only Dialpad has a published user rating (4.2/5 from 7,931 reviews); MiaRec has none we can show. Dialpad has the lower entry price: $15/user/mo, billed monthly (Standard) against $99/user/mo, billed monthly (Customer Experience (CX) Intelligence) for MiaRec. Only Dialpad has a free plan.
What are Dialpad and MiaRec used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales. MiaRec: AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
What does Dialpad cost vs MiaRec?
Dialpad's cheapest paid plan is Standard at $15/user/mo, billed monthly; it also has a free plan. MiaRec's cheapest paid plan is Customer Experience (CX) Intelligence at $99/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Dialpad and MiaRec?
Dialpad's main strength: AI transcription excellent. MiaRec's main strength: automates 100% of QA, significantly reducing manual review time and costs.