Dialpad vs MiaRec: Which Should You Choose in 2026?
Choosing between Dialpad and MiaRec comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 0.0/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
MiaRec
AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
Best for you if:
- • You need revenue intelligence features specifically
- • Automates 100% of call quality assurance using AI and customizable scorecards.
- • Provides AI-driven CX and Revenue Intelligence from all customer conversations.
| At a Glance |  Dialpad |  MiaRec |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Transcription | Revenue Intelligence |
Rating | 84/100 | —/100 |
| Feature | Dialpad | MiaRec |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 84 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | TranscriptionCall Center | Revenue IntelligenceCall Center |
How Dialpad and MiaRec Compare
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
MiaRec
AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
Paid
Dialpad is a transcription tool. MiaRec is in revenue intelligence.
Who Should Use What?
On a budget?
Dialpad has a free tier. MiaRec is paid only.
Go with: Dialpad
Want the highest-rated option?
Dialpad scores 84/100. MiaRec is unrated.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Dialpad is freemium. MiaRec is paid. Dialpad lets you start free.
What's your use case?
Dialpad is a transcription tool. MiaRec is in revenue intelligence. Pick the category that matches your needs.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Dialpad
- Higher score: 84/100 vs unrated
- Free tier available
- Our pick for this comparison
MiaRec
- Better fit for revenue intelligence
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Dialpad or MiaRec better?
Dialpad scores 84/100 in our evaluation. Dialpad is freemium and MiaRec is paid.
What are Dialpad and MiaRec used for?
Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales.. MiaRec: AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue..
What does Dialpad cost vs MiaRec?
Dialpad is freemium (free tier + paid plans). MiaRec is a paid tool. Visit their websites for detailed pricing.