Is MiaRec worth the price?
MiaRec's pricing structure is somewhat opaque for its core 'Platform & Auto QA' tier, requiring a 'Contact us' inquiry, which can deter smaller businesses.
The 'Customer Experience (CX) Intelligence' at $99/user per month and 'Revenue Intelligence' at $129+/user per month are competitive for enterprise-grade conversational AI, but might be considered expensive for SMBs. This pricing is best suited for medium to large contact centers and sales organizations seeking advanced AI capabilities.
Pricing Plans
Miarec Platform & Auto QA
Contact us
- Scale performance without scaling headcount
- Cut QA review time by up to 90%
- Reduce agent ramp time by up to 50%
- Reduce agent attrition with fair, consistent, unbiased feedback
- Improve agent performance consistency across teams
- Automatically surface coaching needs by behavior
- Eliminate inconsistent scoring across QA teams
- Track improvement trends over time
- Ensure policy and compliance behaviors are followed
- Coach more agents without adding more managers
Customer Experience (CX) Intelligence
$99/user per month
- Measure CSAT, NPS, and Effort automatically — without surveys
- Increase First Call Resolution and reduce repeat contacts
- Detect emerging CX issues before they escalate
- Identify top call drivers and broken processes
- Improve self-service using real customer call reasons
- Deliver consistent, empathetic support at scale
- Flag at-risk customers early to prevent churn
Revenue Intelligence
$129+/user per month
- Identify and reduce missed up/cross-sell opportunities
- Quantify revenue leakage from unconverted deals
- Measure sales follow-through and next-step consistency
- Automate coaching and performance feedback
- Identify key topics/agents for targeted coaching
- Reveal why deals are lost and where execution breaks down
- Identify top sales objections and tailor enablement content
- Benchmark sales urgency and follow-up across teams
- Detect high-intent leads and prioritize high-value prospects
- Analyze buying signals to improve lead scoring accuracy
- Track deal flow and drop-offs by sales stage
Hidden Costs & Gotchas
Potential high minimum seat requirements
Integration fees for existing CRMs/CCaaS
Onboarding and professional services costs
Higher pricing for 'Platform & Auto QA' tier
Which Plan Do You Need?
Large contact centers needing QA automation
Enterprises focused on CX improvement
Sales teams optimizing revenue generation
How MiaRec Compares to Competitors
Compared to competitors like Observe.AI, which often starts around $100-$150/user/month for similar features, MiaRec's CX Intelligence at $99/user/month is competitive. However, platforms like Gong.io or Chorus.ai for revenue intelligence can range from $150-$250+/user/month, making MiaRec's $129+/user/month a potentially more cost-effective option for sales analytics, depending on the exact feature set included in the base price.
MiaRec Pricing FAQ
How much does MiaRec cost?
MiaRec starts at $99/month on the Customer Experience (CX) Intelligence plan. It offers 2 paid tiers ranging from $99/month up to $129/month.
Does MiaRec have a free plan?
MiaRec does not offer a permanent free plan. Paid plans are required from day one.
What is the cheapest MiaRec paid plan?
The cheapest paid plan for MiaRec is "Customer Experience (CX) Intelligence" at $99/month. Key features include: Measure CSAT, NPS, and Effort automatically — without surveys, Increase First Call Resolution and reduce repeat contacts, Detect emerging CX issues before they escalate.
Is there a cheaper alternative to MiaRec?
Yes. Popular alternatives to MiaRec include Observe.ai, Dialpad, RingCentral Contact Center, Google Cloud Contact Center AI. Free alternatives include Dialpad. Compare them side-by-side on Toolradar.
Cheaper alternatives to MiaRec
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
