How does Typebot differentiate a 'chat' for billing purposes, especially if a user interacts multiple times?
A chat is counted when a user initiates a discussion. Subsequent messages within the same remembered session do not count as new chats. If a user returns later and their session is recognized, it's still considered part of the original chat. Essentially, one chat corresponds to one row in your Results table, regardless of the message volume within that single discussion.
What happens if my chatbot exceeds the included monthly chat limit on my plan?
If your chatbot approaches its monthly chat limit, you will receive an email notification at 80% usage. Upon reaching 100% of the limit, another notification is sent, and your chat limit will automatically be upgraded to the next tier to ensure continuous operation of your bots.
Can Typebot chatbots be integrated with custom web applications or only pre-defined platforms?
Typebot chatbots can be integrated into any website and also support specific chat platforms like WhatsApp. For custom web applications, the platform offers Webhooks and the ability to add Custom Javascript & CSS, providing flexibility for tailored integrations and advanced functionality beyond standard embeds.
What kind of support is available for users, and how does it vary across different plans?
The Free plan includes community support and access to documentation. The Starter plan upgrades this to a direct support channel. Pro plan users receive priority support and feature request priority. Enterprise clients benefit from 24/7 support with a designated representative, ensuring comprehensive assistance for large-scale deployments.
Does Typebot offer any features for managing multiple chatbots or team collaboration?
Typebot allows for the creation of unlimited typebots across all plans. For team collaboration, the Starter plan includes 2 seats, and the Pro plan includes 5 seats. Enterprise plans offer custom seat limits and granular access rights, facilitating larger team management and organization. Features like folders are also available to help manage and organize multiple bots.