Zendesk vs Livechat: Which Should You Choose in 2026?
Choosing between Zendesk and Livechat comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 7.5/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
Livechat
Customer service chat software
Best for you if:
- • You need help desk features specifically
- • LiveChat is a customer service platform with live chat and ticketing
- • It enables real-time customer support with chatbots and analytics
| At a Glance |  Zendesk |  Livechat |
|---|---|---|
Price | Paid | Paid |
Best For | Chatbots | Help Desk |
Rating | 89/100 | 75/100 |
| Feature | Zendesk | Livechat |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 89 | 75 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | ChatbotsCustomer Success | Help DeskLive Chat |
How Zendesk and Livechat Compare
Zendesk
Complete customer service solution
Paid · 89/100 score
Livechat
Customer service chat software
Paid · 75/100 score
Zendesk is a chatbots tool. Livechat is in help desk.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Zendesk
Want the highest-rated option?
Zendesk: 89/100. Livechat: 75/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Zendesk is a chatbots tool. Livechat is in help desk. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 75/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 75
- Our pick for this comparison
Livechat
- Better fit for help desk
The Bottom Line
Zendesk (89/100) is our pick.
Frequently Asked Questions
Is Zendesk or Livechat better?
Zendesk scores 89/100 in our evaluation. Both are paid.
What are Zendesk and Livechat used for?
Zendesk: Complete customer service solution. Livechat: Customer service chat software.
What does Zendesk cost vs Livechat?
Zendesk is a paid tool. Livechat is a paid tool. Visit their websites for detailed pricing.