Keeping vs Zendesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Keeping and Zendesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Keeping leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Keeping
Transform Gmail into a powerful shared inbox and help desk for your team.
Best for you if:
- • You want a tool that seamlessly integrates with Gmail, requiring no new logins or training
Zendesk
Complete customer service solution
| At a Glance | Keeping | Zendesk |
|---|---|---|
Starts at | From $19/user/mo, billed monthly Essentials plan | From $25/seat/mo, billed monthly Support Team plan |
Category | Productivity Email | Customer Support Help Desk |
Rating | 4.5/5 G2 4.5 · SourceForge 4.3 · Capterra 4.8 153 reviews | 4.3/5 G2 4.3 · Capterra 4.4 11,165 reviews |
Free plan | No | No |
Watch out for | n/a | AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat. |
Choose Keeping or Zendesk?
Choose Keeping if
- You want a tool that seamlessly integrates with Gmail, requiring no new logins or training
- You want a tool that prevents email overlap and improves team accountability with assignment and collision detection
- Budget matters ($19/user/mo, billed monthly vs $25/seat/mo, billed monthly)
Choose Zendesk if
- You need customer support features specifically.
In-Depth Analysis
Keeping
Transform Gmail into a powerful shared inbox and help desk for your team.
It's best for small to medium-sized businesses looking to streamline their Gmail-based customer support.
Strengths
- Pro: Seamlessly integrates with Gmail, requiring no new logins or training.
- Pro: Prevents email overlap and improves team accountability with assignment and collision detection.
- Pro: Offers robust analytics to track performance and identify bottlenecks.
- Pro: Easy to set up and use with a Chrome extension.
- Pro: Scalable with unlimited shared mailboxes in higher tiers.
Weaknesses
- Con: Requires a paid subscription, no free tier available.
- Con: Reliance on Gmail means users are tied to the Google ecosystem.
- Con: Some advanced features like unlimited integrations are only available in higher-priced plans.
Key features
Zendesk
Complete customer service solution
Zendesk publishes yearly agent prices on zendesk.com/pricing.
Watch out
AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.
Strengths
- Pro: Industry leader
- Pro: Extensive integrations
- Pro: Powerful AI features
Weaknesses
- Con: Premium pricing
- Con: Can be overwhelming
Key features
Plans and prices: Keeping vs Zendesk
| Tool | Plans and prices | Source |
|---|---|---|
| Keeping |
| keeping.com/pricing read Nov 9, 2026 |
| Zendesk |
| zendesk.com/pricing read Nov 12, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Keeping pricing and Zendesk pricing.
Key Takeaways
Keeping
- Higher user rating: 4.5/5 vs 4.3/5
- Lower entry price: $19/user/mo, billed monthly vs $25/seat/mo, billed monthly
Zendesk
- Worth considering for customer support
What the data shows
On the data below, Keeping leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Keeping has the higher user rating (4.5/5 from 153 reviews for Keeping, 4.3/5 from 11,165 reviews for Zendesk).
- Keeping has the lower entry price: $19/user/mo, billed monthly (Essentials) against $25/seat/mo, billed monthly (Support Team) for Zendesk.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Keeping and Zendesk compare in 2026?
On the data below, Keeping leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Keeping has the higher user rating (4.5/5 from 153 reviews for Keeping, 4.3/5 from 11,165 reviews for Zendesk). Keeping has the lower entry price: $19/user/mo, billed monthly (Essentials) against $25/seat/mo, billed monthly (Support Team) for Zendesk.
What are Keeping and Zendesk used for?
Keeping: Transform Gmail into a powerful shared inbox and help desk for your team. Zendesk: Complete customer service solution.
What does Keeping cost vs Zendesk?
Keeping's cheapest paid plan is Essentials at $19/user/mo, billed monthly. Zendesk's cheapest paid plan is Support Team at $25/seat/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 12, 2026.
What's the main difference between Keeping and Zendesk?
Keeping's main strength: seamlessly integrates with Gmail, requiring no new logins or training. Zendesk's main strength: industry leader.
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