Is Keeping worth the price?
Keeping's pricing is fair, especially for the Advanced tier at $24 per user per month, offering unlimited mailboxes and advanced features.
The Essential tier at $14 is a good starting point for smaller teams. It's best for small to medium-sized businesses looking to streamline their Gmail-based customer support.
Pricing Plans
Free TrialEssential
$14 per user per month
- 2 Shared mailboxes
- Autoresponder
- Shared notes with @mentions
- Collision detection
- Mobile & web portal
- Standard reporting
- 2 Workflows
- Shared templates
- Email support
Advanced
$24 per user per month
- Everything in Essentials
- Unlimited shared mailboxes
- CSAT Survey & Reports
- Round Robin Assignment
- Advanced Reporting
- Export reports to CSV
- Shared drafts
- Unlimited Workflows
- Service Level Agreements (SLAs)
- All Integrations
- Chat & Email Support
Enterprise
$49 per user per month
- Everything in Advanced
- SLA uptime guarantee
- Custom contract & payment terms
- Dedicated account manager
Hidden Costs & Gotchas
No annual discount mentioned
Enterprise features are expensive
Limited mailboxes on Essential
Which Plan Do You Need?
Small teams needing shared inbox
Businesses using Gmail for support
Teams needing basic help desk
How Keeping Compares to Competitors
Compared to Front, which starts around $19 per user per month (billed annually) for basic features, Keeping's $14 Essential tier is competitive. However, Help Scout offers a similar feature set to Keeping's Advanced tier for $20 per user per month, making Keeping's $24 slightly higher for comparable functionality.
Keeping Pricing FAQ
How much does Keeping cost?
Keeping starts at $14/user/month on the Essential plan. It offers 3 paid tiers ranging from $14/user/month up to $49/user/month.
Does Keeping have a free plan?
Keeping does not offer a permanent free plan. However, a free trial is available.
Does Keeping offer a free trial?
Yes, Keeping offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Keeping paid plan?
The cheapest paid plan for Keeping is "Essential" at $14/user/month. Key features include: 2 Shared mailboxes, Autoresponder, Shared notes with @mentions.
Is there a cheaper alternative to Keeping?
Yes. Popular alternatives to Keeping include Chatwoot, Gladly. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
How much does Keeping cost for a team of 10?
For a team of 10 users on the Essential plan, Keeping costs about $140/month, or $1,680/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Keeping
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
