The shared business phone and inbox for teams to manage calls, texts, and customer conversations.
Visit WebsiteTL;DR - Quo
- Unified platform for business calls, texts, and customer conversations.
- AI-powered features like Sona agent and call summaries prevent missed opportunities.
- Shared numbers and advanced routing improve team collaboration and customer experience.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
Pros & Cons
Pros
- Ensures no customer calls or texts are missed, even after hours.
- Provides a unified inbox for all customer communication history.
- AI features automate tasks and provide context for better customer service.
- Facilitates team collaboration on customer interactions.
- Offers robust integrations with popular business tools.
Cons
- Requires internet access for full functionality across devices.
- International texting rates may vary for countries outside US/Canada.
Ratings Across the Web
4.5(3,413 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Shared business numbersCall routing and flow builderSona AI agent (24/7 answering, common questions, detail capture)AI call summaries and transcriptsTeam collaboration on text messages (internal threads)Auto-replies and scheduled messages for textsCustom caller ID and professional greetingsIntegrations with CRM and productivity tools (e.g., Salesforce, HubSpot, Slack)
Pricing Plans
Free TrialStarter
$19/Per user/per month
- One new or ported phone number (local or toll-free) per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
- Quo API
- Email ticket support
- Sona AI agent
- 1,000 free automation credits included
- Unlimited calling (US & Canada)
- Unlimited messaging (US & Canada)
- AI message responses
- AI contact suggestions
- AI call summaries and transcripts (for Sona-handled calls)
- Shared phone number (Up to 10 paid users)
- Snippets
- Internal threads
- Shared contacts
- Contact notes
- Business hours
- Voicemail transcripts
- Manual call recording
Business
$33/Per user/per month
- One new or ported phone number (local or toll-free) per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
- Quo API
- Email ticket support
- Sona AI agent
- 1,000 free automation credits included
- AI call summaries and transcripts
- Group calling
- Custom ring orders
- Call transfers
- HubSpot and Salesforce integrations
- Phone menus
- Analytics and reporting
- Auto call recording
- Live chat support
- Unlimited calling (US & Canada)
- Unlimited messaging (US & Canada)
- AI message responses
- AI contact suggestions
- Shared phone number (Unlimited paid users)
- Snippets
- Internal threads
- Shared contacts
- Contact notes
- Business hours
- Voicemail transcripts
- Automatic call recording
Scale
$47/Per user/per month
- One new or ported phone number (local or toll-free) per user
- Calling and messaging to US and Canadian numbers
- Voicemail transcripts
- Quo API
- Email ticket support
- Sona AI agent
- 1,000 free automation credits included
- AI call tags
- Dedicated onboarding support
- Priority live chat and email support
- Inbound phone support
- Unlimited calling (US & Canada)
- Unlimited messaging (US & Canada)
- AI message responses
- AI contact suggestions
- AI call summaries and transcripts
- Group calling
- Custom ring orders
- Call transfers
- HubSpot and Salesforce integrations
- Phone menus
- Analytics and reporting
- Auto call recording
- Shared phone number (Unlimited paid users)
- Snippets
- Internal threads
- Shared contacts
- Contact notes
- Business hours
- Voicemail transcripts
- Automatic call recording
What is Quo?
Quo provides a comprehensive business phone system designed for startups and small businesses, enabling teams to manage all customer communications from a single platform. It offers shared business numbers, advanced call routing, and AI-powered features to ensure no customer interaction is missed, even after hours. The system integrates calling, texting, and voicemail into a unified inbox, providing full context for every customer conversation.
This platform is ideal for businesses across various sectors, including home services, property management, law firms, healthcare, and startups, as well as sales and support teams. It helps maintain a professional image, improves response times, and allows for better work-life balance by separating business and personal communications. Quo aims to streamline communication workflows, enhance customer satisfaction, and provide actionable insights through analytics.
Reviews
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Quo FAQ
How does the Sona AI agent differ from a standard auto-attendant or voicemail system?
The Sona AI agent goes beyond a standard auto-attendant by not only answering calls 24/7 but also handling common customer questions, capturing key details, and logging every interaction. It acts as an always-on receptionist, providing immediate assistance and ensuring information is collected even when your team is unavailable, unlike a simple voicemail that only records a message.
Can I port my existing business phone number to Quo, and what is the process like?
Yes, you can port your existing business number to Quo. The process includes step-by-step guidance, clear timelines, real-time updates, and priority support during the transfer. Most customers experience no service disruptions, ensuring you remain reachable throughout the switch.
How does Quo ensure my team maintains a professional and unified voice when multiple members are texting the same customer?
Quo facilitates a unified professional voice through shared text conversations and internal threads. All team members see the full conversation history, preventing duplicate responses or conflicting information. Internal threads allow your team to collaborate on responses behind the scenes before sending a single, consistent message to the customer.
What specific AI capabilities are available for call management beyond just transcription?
Beyond transcription, Quo offers AI call summaries that provide quick context from previous conversations and suggest next steps. The Sona AI agent can answer calls and handle common questions, and AI call tags help categorize and organize interactions for better analytics and follow-up.
How does Quo help businesses maintain work-life balance for their employees?
Quo helps maintain work-life balance by separating business and personal calls through dedicated business numbers. Features like smart routing, do-not-disturb settings, and business hours settings ensure work calls only reach employees during designated times. Additionally, the Sona AI agent and auto-replies handle customer inquiries when employees are off-hours, reducing the need for constant monitoring.
Which CRM integrations are currently supported, and are there any upcoming integrations to anticipate?
Quo currently supports integrations with popular CRMs and tools such as Salesforce, Pipedrive, HubSpot, Jobber, LegalMate, and Zoho CRM. Upcoming integrations include Claude, Zapier, Attio, Clay, Relay.app, Fireflies.ai, Gong, Pipedream, DripJobs, and ChatGPT, expanding its connectivity with a wider range of business applications.
Source: quo.com