Textline

Name: Textline
Brand: Textline
Rating: 4.8 (553 reviews)

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The most secure business texting platform for modern customer support, sales, marketing, and logistics teams.

Paid plans only, free trial

PaidCommunication Customer Support Marketing Sales

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4.8(553 across the web)

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Reviews onG2Capterra

553 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: Paid plans only, free trial. Compare plans

Key facts

Centralizes business communication across SMS, web chat, and social media into one unified inbox.
Enables teams to scale personalized two-way text messaging for customer support, sales, and marketing.
Offers robust security and compliance (SOC-2, HIPAA, TCPA) with features like automation and performance tracking.

Pros

Centralized inbox simplifies managing communications from various channels.
Robust security and compliance features ensure data protection.
Scalable for businesses of all sizes with multi-number and multi-user support.
Automation and performance tracking enhance efficiency and insights.
Supports both one-to-many (mass) and many-to-many (group) texting.

Cons

No explicit mention of a free tier, only a free trial.
Specific pricing details are not immediately visible on the homepage.

What is Textline?

Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics. It centralizes communication by allowing users to manage conversations from SMS, live web chat, and social media within a single unified inbox. The platform facilitates fast, two-way communication, enabling businesses to engage with customers on their preferred channel, scale interactions, and personalize messages to build stronger connections. Textline is built for teams of all sizes, offering features like customizable automation, in-depth performance tracking, multi-number support, and robust security. It helps businesses streamline workflows by auto-assigning messages, setting up automated triggers, and providing internal collaboration tools. With a focus on security and compliance, Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring data safety and adherence to industry standards. It aims to transform communication into a strategic advantage by ensuring high message read rates and improving overall team efficiency.

Available on: Web, iOS, Android, Chrome

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcetextline.com ↗

Ratings Across the Web

4.8(553 reviews)

Textline holds an aggregate rating of 4.8 out of 5 from 553 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Unified Inbox for SMS, web chat, and social media
Multi-user platform with team collaboration tools
Automated workflows and message triggers
Performance tracking and analytics
Multiple phone number support (Departments)
Internal notes and whispers within conversations
Access permissions and custom agent roles
Group messaging for many-to-many communication

Pricing Plans

Free Trial

Pricing checked Sep 29, 2026

Textline plans and prices, checked September 2026
Plan	Price	Details
Essentials	Contact us	Basic features 600 minimum Included Message Credits per month Three Agents included (Plus bonus credits per additional Agent) +7 moreShow less Three-year conversation history NPS and CSAT surveys Standard integrations API and webhooks Admin and Agent roles HIPAA compatible (compliant plans available for an additional fee) Webchat available
Pro	Contact us	Every feature in Essentials Unlimited conversation history 2,000 minimum Included Message Credits per month +10 moreShow less Five Agents included (Plus bonus credits per additional Agent) Custom user roles Custom surveys Salesforce integration Time-based automations and routes Advanced security features Priority support Dedicated customer success manager HIPAA compatible (compliant plans available for an additional fee) Webchat available
Enterprise	Message us	Every feature in Pro Flexible implementation Advanced security features +3 moreShow less Personalized account plans HIPAA compatible (compliant plans available for an additional fee) Webchat available

View full pricing

Is Textline worth the price?

Good value

Textline's pricing, while not transparent, appears to target mid-market to enterprise clients given the 'Contact Us' and 'Message Us' calls to action.

The inclusion of minimum message credits and agents suggests a structured, value-based approach rather than a per-message or per-user model. This structure is likely fair for businesses with consistent messaging needs and a team of agents.

Hidden Costs & Gotchas

Overage fees for message credits are probable

Reviews

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4.8/5

Across 553 verified user reviews on G2, Capterra

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Textline FAQ

How does Textline help customer support teams?

Textline centralizes customer communications from SMS, live web chat, and social media into a single inbox, allowing support teams to manage conversations efficiently. It enables fast, two-way communication and offers features like auto-assigning messages to streamline workflows and improve response times.

Which teams benefit most from using Textline?

Textline is designed for customer support, sales, marketing, and logistics teams across businesses of all sizes. It helps these teams engage with customers on their preferred channels, scale interactions, and personalize messages to build stronger connections.

How does Textline compare to Twilio for business texting?

Textline offers a comprehensive business texting platform with a centralized inbox for SMS, live web chat, and social media, focusing on secure and compliant team communication. While Twilio provides communication APIs, Textline delivers a ready-to-use solution with features like customizable automation and performance tracking for various business functions.

What kind of security and compliance does Textline offer?

Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring robust data protection and adherence to industry standards. This focus on security helps businesses maintain data safety while communicating with customers.

How is Textline priced?

Textline is a paid product, and while it offers a free trial, there is no permanently free tier available. Specific pricing details are not immediately visible, but it is designed for businesses seeking a comprehensive texting solution.

Can Textline handle both individual and group messaging?

Yes, Textline supports both one-to-many (mass) and many-to-many (group) texting capabilities. This allows businesses to engage with individual customers or broadcast messages to larger audiences as needed.

What are the limitations of Textline's offering?

A primary limitation is that Textline does not offer a permanently free tier, only a free trial for evaluation. Additionally, specific pricing details are not immediately visible on its homepage, requiring further inquiry.

Source: textline.com

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