Textline
UnclaimedThe most secure business texting platform for modern customer support, sales, marketing, and logistics teams.
Visit WebsiteReviews onG2Capterra
539 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Centralized inbox simplifies managing communications from various channels.
Biggest con
No explicit mention of a free tier, only a free trial.
TL;DR - Textline
- Centralizes business communication across SMS, web chat, and social media into one unified inbox.
- Enables teams to scale personalized two-way text messaging for customer support, sales, and marketing.
- Offers robust security and compliance (SOC-2, HIPAA, TCPA) with features like automation and performance tracking.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Textline?
Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics. It centralizes communication by allowing users to manage conversations from SMS, live web chat, and social media within a single unified inbox. The platform facilitates fast, two-way communication, enabling businesses to engage with customers on their preferred channel, scale interactions, and personalize messages to build stronger connections.
Textline is built for teams of all sizes, offering features like customizable automation, in-depth performance tracking, multi-number support, and robust security. It helps businesses streamline workflows by auto-assigning messages, setting up automated triggers, and providing internal collaboration tools. With a focus on security and compliance, Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring data safety and adherence to industry standards. It aims to transform communication into a strategic advantage by ensuring high message read rates and improving overall team efficiency.
Available on: Web, iOS, Android, Chrome
Pros & Cons
Pros
- Centralized inbox simplifies managing communications from various channels.
- Robust security and compliance features ensure data protection.
- Scalable for businesses of all sizes with multi-number and multi-user support.
- Automation and performance tracking enhance efficiency and insights.
- Supports both one-to-many (mass) and many-to-many (group) texting.
Cons
- No explicit mention of a free tier, only a free trial.
- Specific pricing details are not immediately visible on the homepage.
Ratings Across the Web
4.8(539 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unified Inbox for SMS, web chat, and social mediaMulti-user platform with team collaboration toolsAutomated workflows and message triggersPerformance tracking and analyticsMultiple phone number support (Departments)Internal notes and whispers within conversationsAccess permissions and custom agent rolesGroup messaging for many-to-many communication
Pricing Plans
Free TrialPricing checked Jun 11, 2026
Essentials
Contact us
- Basic features
- 600 minimum Included Message Credits per month
- Three Agents included (Plus bonus credits per additional Agent)
- Three-year conversation history
- NPS and CSAT surveys
- Standard integrations
- API and webhooks
- Admin and Agent roles
Pro
Contact us
- Every feature in Essentials
- Unlimited conversation history
- 2,000 minimum Included Message Credits per month
- Five Agents included (Plus bonus credits per additional Agent)
- Custom user roles
- Custom surveys
- Salesforce integration
- Time-based automations and routes
Enterprise
Message us
- Every feature in Pro
- Flexible implementation
- Advanced security features
- Personalized account plans
- HIPAA compatible (compliant plans available for an additional fee)
- Webchat available
Reviews
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4.8/5
Across 539 verified user reviews on G2, Capterra
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Textline FAQ
How does Textline help customer support teams?
Textline centralizes customer communications from SMS, live web chat, and social media into a single inbox, allowing support teams to manage conversations efficiently. It enables fast, two-way communication and offers features like auto-assigning messages to streamline workflows and improve response times.
Which teams benefit most from using Textline?
Textline is designed for customer support, sales, marketing, and logistics teams across businesses of all sizes. It helps these teams engage with customers on their preferred channels, scale interactions, and personalize messages to build stronger connections.
How does Textline compare to Twilio for business texting?
Textline offers a comprehensive business texting platform with a centralized inbox for SMS, live web chat, and social media, focusing on secure and compliant team communication. While Twilio provides communication APIs, Textline delivers a ready-to-use solution with features like customizable automation and performance tracking for various business functions.
What kind of security and compliance does Textline offer?
Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring robust data protection and adherence to industry standards. This focus on security helps businesses maintain data safety while communicating with customers.
How is Textline priced?
Textline is a paid product, and while it offers a free trial, there is no permanently free tier available. Specific pricing details are not immediately visible, but it is designed for businesses seeking a comprehensive texting solution.
Can Textline handle both individual and group messaging?
Yes, Textline supports both one-to-many (mass) and many-to-many (group) texting capabilities. This allows businesses to engage with individual customers or broadcast messages to larger audiences as needed.
What are the limitations of Textline's offering?
A primary limitation is that Textline does not offer a permanently free tier, only a free trial for evaluation. Additionally, specific pricing details are not immediately visible on its homepage, requiring further inquiry.
Source: textline.com