Textline

Name: Textline
Brand: Textline
Rating: 4.8 (539 reviews)

Claim this tool

The most secure business texting platform for modern customer support, sales, marketing, and logistics teams.

Communication Customer Support Marketing Sales

Visit Website

4.8(539 across the web)

PaidVisit Website

Reviews onG2Capterra

539 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Centralized inbox simplifies managing communications from various channels.

Biggest con

No explicit mention of a free tier, only a free trial.

TL;DR - Textline

Centralizes business communication across SMS, web chat, and social media into one unified inbox.
Enables teams to scale personalized two-way text messaging for customer support, sales, and marketing.
Offers robust security and compliance (SOC-2, HIPAA, TCPA) with features like automation and performance tracking.

Pricing: Paid only

Best for: Enterprises & pros

4.8/5 across review platforms

What is Textline?

Editorial review

Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics. It centralizes communication by allowing users to manage conversations from SMS, live web chat, and social media within a single unified inbox. The platform facilitates fast, two-way communication, enabling businesses to engage with customers on their preferred channel, scale interactions, and personalize messages to build stronger connections. Textline is built for teams of all sizes, offering features like customizable automation, in-depth performance tracking, multi-number support, and robust security. It helps businesses streamline workflows by auto-assigning messages, setting up automated triggers, and providing internal collaboration tools. With a focus on security and compliance, Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring data safety and adherence to industry standards. It aims to transform communication into a strategic advantage by ensuring high message read rates and improving overall team efficiency.

Available on: Web, iOS, Android, Chrome

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcetextline.com ↗

Pros & Cons

Pros

Centralized inbox simplifies managing communications from various channels.
Robust security and compliance features ensure data protection.
Scalable for businesses of all sizes with multi-number and multi-user support.
Automation and performance tracking enhance efficiency and insights.
Supports both one-to-many (mass) and many-to-many (group) texting.

Cons

No explicit mention of a free tier, only a free trial.
Specific pricing details are not immediately visible on the homepage.

Ratings Across the Web

4.8(539 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Unified Inbox for SMS, web chat, and social mediaMulti-user platform with team collaboration toolsAutomated workflows and message triggersPerformance tracking and analyticsMultiple phone number support (Departments)Internal notes and whispers within conversationsAccess permissions and custom agent rolesGroup messaging for many-to-many communication

Pricing Plans

Free Trial

Pricing checked Aug 9, 2026

Essentials

Basic features
600 minimum Included Message Credits per month
Three Agents included (Plus bonus credits per additional Agent)
Three-year conversation history
NPS and CSAT surveys
Standard integrations
API and webhooks
Admin and Agent roles

Pro

Every feature in Essentials
Unlimited conversation history
2,000 minimum Included Message Credits per month
Five Agents included (Plus bonus credits per additional Agent)
Custom user roles
Custom surveys
Salesforce integration
Time-based automations and routes

Enterprise

Message us

Every feature in Pro
Flexible implementation
Advanced security features
Personalized account plans
HIPAA compatible (compliant plans available for an additional fee)
Webchat available

Calculate your cost View full pricing

Is Textline worth the price?

70/100

Textline's pricing, while not transparent, appears to target mid-market to enterprise clients given the 'Contact Us' and 'Message Us' calls to action.

The inclusion of minimum message credits and agents suggests a structured, value-based approach rather than a per-message or per-user model. This structure is likely fair for businesses with consistent messaging needs and a team of agents.

Hidden Costs & Gotchas

HIPAA compliant plans are an additional fee

Additional agents likely incur extra costs

Overage fees for message credits are probable

Specific integrations might require higher tiers

How Textline Compares to Competitors

Compared to Avochato, which offers plans starting around $99/month for basic features, Textline's 'Contact Us' approach suggests a higher entry point. Similarly, while Podium offers various tiers, their base plans often start in the low hundreds, making Textline likely more expensive for smaller businesses but potentially more feature-rich for larger operations.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review Textline, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.8/5

Across 539 verified user reviews on G2, Capterra

Add your hands-on experience using the offer above to help the next buyer.

Best Textline Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

ZendeskPaid

Complete customer service solution

4.3

TwilioPaid

Build communication features with programmable APIs for SMS, voice, video, and more

4.3

PlivoPaid

Cloud communications API platform

4.4

BandwidthPaid

Enterprise communications APIs

4.4

SinchPaid

Embed messaging and calling into any app

3.9

Comm100Paid

AI-powered omnichannel customer service platform for seamless support and accelerated resolution.

4.4

MessageBirdPaid

Omnichannel communication platform

4.2

VonagePaid

Cloud communications and messaging APIs

2.5

See all communication tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Textline alternatives8+ tools ranked, pricing + verdict per pick Textline vs ZendeskHead-to-head: features, pricing, who wins Textline vs TwilioHead-to-head: features, pricing, who wins Textline vs PlivoHead-to-head: features, pricing, who wins

Explore More

Best Communication Tools Best Customer Support Tools Best Marketing Tools Best Sales Tools

Textline FAQ

How does Textline help customer support teams?

Textline centralizes customer communications from SMS, live web chat, and social media into a single inbox, allowing support teams to manage conversations efficiently. It enables fast, two-way communication and offers features like auto-assigning messages to streamline workflows and improve response times.

Which teams benefit most from using Textline?

Textline is designed for customer support, sales, marketing, and logistics teams across businesses of all sizes. It helps these teams engage with customers on their preferred channels, scale interactions, and personalize messages to build stronger connections.

How does Textline compare to Twilio for business texting?

Textline offers a comprehensive business texting platform with a centralized inbox for SMS, live web chat, and social media, focusing on secure and compliant team communication. While Twilio provides communication APIs, Textline delivers a ready-to-use solution with features like customizable automation and performance tracking for various business functions.

What kind of security and compliance does Textline offer?

Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring robust data protection and adherence to industry standards. This focus on security helps businesses maintain data safety while communicating with customers.

How is Textline priced?

Textline is a paid product, and while it offers a free trial, there is no permanently free tier available. Specific pricing details are not immediately visible, but it is designed for businesses seeking a comprehensive texting solution.

Can Textline handle both individual and group messaging?

Yes, Textline supports both one-to-many (mass) and many-to-many (group) texting capabilities. This allows businesses to engage with individual customers or broadcast messages to larger audiences as needed.

What are the limitations of Textline's offering?

A primary limitation is that Textline does not offer a permanently free tier, only a free trial for evaluation. Additionally, specific pricing details are not immediately visible on its homepage, requiring further inquiry.

Source: textline.com

Guides & Articles

Best Helpdesk Software in 2026

Expert guide

Best Internal Communications Software

Expert guide

Best AI Receptionists in 2026

Expert guide