Textline
UnclaimedThe most secure business texting platform for modern customer support, sales, marketing, and logistics teams.
Visit WebsiteWhat is Textline?
Textline is a help desk tool. Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics. It centralizes communication by allowing users to manage conversations from SMS, live web chat, and social media within a single unified inbox. Key capabilities: Unified Inbox for SMS, web chat, and social media, Multi-user platform with team collaboration tools, Automated workflows and message triggers, Performance tracking and analytics, Multiple phone number support (Departments). Textline is paid-only, with most plans including a trial period. Buyers most often compare Textline against Chatwoot, Kustomer, Gladly.
TL;DR - Textline
- Centralizes business communication across SMS, web chat, and social media into one unified inbox.
- Enables teams to scale personalized two-way text messaging for customer support, sales, and marketing.
- Offers robust security and compliance (SOC-2, HIPAA, TCPA) with features like automation and performance tracking.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
Pros & Cons
Pros
- Centralized inbox simplifies managing communications from various channels.
- Robust security and compliance features ensure data protection.
- Scalable for businesses of all sizes with multi-number and multi-user support.
- Automation and performance tracking enhance efficiency and insights.
- Supports both one-to-many (mass) and many-to-many (group) texting.
Cons
- No explicit mention of a free tier, only a free trial.
- Specific pricing details are not immediately visible on the homepage.
Ratings Across the Web
4.8(539 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Unified Inbox for SMS, web chat, and social mediaMulti-user platform with team collaboration toolsAutomated workflows and message triggersPerformance tracking and analyticsMultiple phone number support (Departments)Internal notes and whispers within conversationsAccess permissions and custom agent rolesGroup messaging for many-to-many communication
Pricing Plans
Free TrialEssentials
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- Basic features
- 600 minimum Included Message Credits per month
- Three Agents included (Plus bonus credits per additional Agent)
- Three-year conversation history
- NPS and CSAT surveys
- Standard integrations
- API and webhooks
- Admin and Agent roles
- HIPAA compatible (compliant plans available for an additional fee)
- Webchat available
Pro
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- Every feature in Essentials
- Unlimited conversation history
- 2,000 minimum Included Message Credits per month
- Five Agents included (Plus bonus credits per additional Agent)
- Custom user roles
- Custom surveys
- Salesforce integration
- Time-based automations and routes
- Advanced security features
- Priority support
- Dedicated customer success manager
- HIPAA compatible (compliant plans available for an additional fee)
- Webchat available
Enterprise
Message us
- Every feature in Pro
- Flexible implementation
- Advanced security features
- Personalized account plans
- HIPAA compatible (compliant plans available for an additional fee)
- Webchat available
About Textline
By Toolradar Team·
Textline is a comprehensive business texting software designed to empower teams across customer support, sales, marketing, and logistics. It centralizes communication by allowing users to manage conversations from SMS, live web chat, and social media within a single unified inbox. The platform facilitates fast, two-way communication, enabling businesses to engage with customers on their preferred channel, scale interactions, and personalize messages to build stronger connections.
Textline is built for teams of all sizes, offering features like customizable automation, in-depth performance tracking, multi-number support, and robust security. It helps businesses streamline workflows by auto-assigning messages, setting up automated triggers, and providing internal collaboration tools. With a focus on security and compliance, Textline is SOC-2 certified and compliant with HIPAA and TCPA regulations, ensuring data safety and adherence to industry standards. It aims to transform communication into a strategic advantage by ensuring high message read rates and improving overall team efficiency.
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Textline FAQ
How does Textline ensure the security and compliance of business texting?
Textline prioritizes security and compliance, holding SOC-2 certification and adhering to HIPAA and TCPA regulations. The platform also guides customers through the SMS registration process to ensure their text campaigns comply with relevant standards.
Can Textline integrate with existing business communication channels beyond SMS?
Yes, Textline's Unified Inbox allows users to manage conversations from live web chat, SMS, and social media platforms like Facebook Business and Instagram Business Accounts. This centralizes communication, enabling responses to direct messages and story mentions from a single interface.
What is the difference between Textline's group messaging and mass messaging features?
Textline's group messaging is a many-to-many approach, allowing up to 10 contacts to send and receive messages within a single text thread, visible to all participants. In contrast, mass messaging is a one-to-many approach where replies from recipients initiate one-on-one conversations with the business.
How does Textline support businesses with multiple locations or departments needing separate phone numbers?
Textline allows businesses to set up multiple phone numbers by creating different Textline Departments. The Unified Inbox can then manage SMS conversations for all these numbers in one place, with replies sent from the specific phone number where the conversation originated.
What kind of automation capabilities does Textline offer for streamlining workflows?
Textline provides robust automation features, including auto-assigning inbound messages to agents using Routes and setting up automated text message triggers based on time, date, or keywords. This helps streamline communication and improve response efficiency.
Source: textline.com