Plivo

Name: Plivo
Brand: Plivo
Price: 0.0077 USD
Rating: 4.4 (830 reviews)

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Cloud communications API platform

API Tools AI Agents Communication No-Code

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4.4(830 across the web)

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Reviews onG2Capterra

830 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Pay-as-you-go pricing keeps costs low for startups and scaling teams

Biggest con

Self-service plan limited to $2,500 monthly usage

TL;DR - Plivo

Cloud communications platform with voice, SMS, WhatsApp, and AI agent APIs
No-code AI agent builder deploys conversational agents in under 30 minutes
Pay-as-you-go pricing starting at $0.01/min with global phone number coverage

Pricing: pay_per_use

Best for: Enterprises & pros

4.4/5 across review platforms

What is Plivo?

Editorial review

Plivo is a cloud communications platform that provides voice, SMS, WhatsApp, and conversational AI APIs for businesses. Developers can integrate programmable calling, messaging, and AI-powered agents into applications using Plivo's infrastructure, which includes built-in telephony with phone number provisioning across 190+ countries. The platform now features a no-code AI agent builder that creates human-like conversational agents for customer support, lead qualification, and sales automation, deployable across voice and messaging channels in under 30 minutes.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceplivo.com ↗

Pros & Cons

Pros

Pay-as-you-go pricing keeps costs low for startups and scaling teams
AI agent builder enables deployment without engineering resources
Global coverage with phone numbers in 190+ countries
Reliable infrastructure trusted by Fortune 500 companies
Comprehensive API documentation with SDKs for major languages
Supports voice, SMS, WhatsApp, and chat from one platform

Cons

Self-service plan limited to $2,500 monthly usage
Enterprise features like HIPAA compliance require higher-tier plans
AI agent builder is newer and less mature than dedicated CCaaS platforms
No built-in contact center UI-requires custom development or integration
Pricing complexity with per-minute and per-message rates

Ratings Across the Web

4.4(830 reviews)

Plivo holds an aggregate rating of 4.4 out of 5 from 830 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Programmable voice API with SIP trunkingSMS and MMS messaging APIWhatsApp Business API integrationNo-code AI agent builder with drag-and-drop flowsMultilingual support for 10+ languagesPhone number provisioning in 190+ countriesReal-time call analytics and recordingTwo-factor authentication and verification APIToll-free and local number managementWebhook and REST API for custom integrations

Pricing Plans

Pricing checked Sep 8, 2026

US long code / short code SMS

$0.008

$0.0077 to send or receive
Plus carrier surcharge
Official US table on plivo.com/sms/pricing/us

US toll-free SMS

$0.008

$0.0079 in and out
Plus carrier surcharge

US MMS

$0.018

Long code $0.0180
Toll-free and short code $0.0200
Plus MMS carrier surcharge

Number rental

$0.5/month

Long code $0.50/month
Toll-free $1.00/month
Short code $500/month billed quarterly plus $1,500 setup

Calculate your cost View full pricing

Is Plivo worth the price?

80/100

Plivo US SMS is pay-as-you-go.

Official table: long code and short code SMS are $0.0077 in and out. Toll-free SMS is $0.0079.

MMS starts at $0.0180. Carrier surcharges sit on top (AT&T SMS $0.0035, T-Mobile $0.0045 out).

A long code number is $0.50/month. Short codes are $500/month plus $1,500 setup.

This is best for a US sender who will add the carrier line, not stop at $0.0077.

Hidden Costs & Gotchas

Carrier surcharges are extra. Official SMS

AT&T $0.0035, T-Mobile $0.0045 out / $0.0025 in, Verizon $0.0045 out.

MMS surcharges

AT&T $0.009, T-Mobile $0.010, Verizon $0.007 outbound.

RCS rich $0.0077, rich media $0.018, plus RCS passthrough fees on the same page.

The Twilio comparison widget is marketing. Use the rate table, not the $528 example.

How Plivo's pricing compares

At $0.5/mo, Plivo is the most affordable of its 2 direct competitors.

Plivo

$0.5

Twilio

$19.95

MessageBird

$20

Entry paid plan, monthly. Pricing checked Sep 8, 2026.

Reviews

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4.4/5

Across 830 verified user reviews on G2, Capterra

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Best Plivo Alternatives

Top alternatives based on features, pricing, and user needs.

TwilioPaid

Build communication features with programmable APIs for SMS, voice, video, and more

4.2

SinchPaid

Embed messaging and calling into any app

3.9

MessageBirdPaid

Omnichannel communication platform

4.2

InfobipFreemium

Engage customers across every channel with a unified, AI-powered communication platform.

4.4

BandwidthPaid

Enterprise communications APIs

0.8

See all API tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Plivo vs TwilioHead-to-head: features, pricing, who wins Plivo vs SinchHead-to-head: features, pricing, who wins Plivo vs MessageBirdHead-to-head: features, pricing, who wins

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Plivo FAQ

How does Plivo support businesses in automating customer interactions?

Plivo provides a no-code AI agent builder that allows businesses to create human-like conversational agents. These agents can be deployed across voice and messaging channels to handle customer support, lead qualification, and sales automation tasks.

Which teams benefit most from using Plivo?

Teams looking to integrate programmable calling, messaging, and AI-powered agents into their applications will find Plivo beneficial. Its no-code AI agent builder is particularly useful for teams without extensive engineering resources, enabling rapid deployment of conversational agents.

How does Plivo's pricing compare to a competitor like Twilio?

Plivo offers pay-as-you-go pricing, which helps keep costs low for startups and scaling teams. Its pricing model involves per-minute and per-message rates, similar to Twilio, but it emphasizes cost-effectiveness for growing businesses.

What kind of limitations should users be aware of with Plivo?

Users on the self-service plan should note it is limited to $2,500 in monthly usage. Additionally, enterprise features such as HIPAA compliance are only available on higher-tier plans, and the AI agent builder is a newer offering compared to dedicated contact center solutions.

How is Plivo priced?

Plivo operates on a pay-as-you-go pricing model, designed to keep costs low for startups and scaling teams. Its pricing involves per-minute rates for voice and per-message rates for SMS and WhatsApp services.

Can developers integrate Plivo into existing applications?

Yes, developers can integrate Plivo's programmable calling, messaging, and AI-powered agents into applications using its comprehensive API documentation and SDKs. These SDKs are available for major programming languages, facilitating seamless integration.

Does Plivo provide global coverage for communication services?

Yes, Plivo offers global coverage with phone number provisioning across more than 190 countries. This extensive reach allows businesses to establish local presence and communicate with customers worldwide.

Source: plivo.com

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